Reviews (194)

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for gathering customer insights post-purchase, noting its quick setup, typically under 10 minutes, and seamless Shopify integration. They appreciate the high survey response rates and the ability to receive real-time feedback through integrations with tools like Slack. The customization options allow for tailored surveys to meet specific business needs. Support is frequently praised for being responsive and helpful. Additional features include minimal customer intrusion, continuous updates, and integrations with platforms like Google Sheets and Klaviyo, enhancing its versatility for various business applications.

October 31, 2024

Simple to use, but it has some really sophisticated features if you want to dig below the surface.

Very active development team too, so there are always new updates and improvements. Can't wait to see what they add next!

Bedfolk
United Kingdom
Over 4 years using the app
October 31, 2024

One the best platforms on Shopify - an essential technology. As it becomes harder and harder to understand where a customer is coming from, Fairing helps you find the answer. The analytics in the platform are super strong - and getting better every month. I love that I can lifetime value by acquisition source. Matt and the team are really excellent - always so helpful and super responsive. Get this, you won't regret it.

Phlur
United States
5 months using the app
October 30, 2024

Migrated to Fairing from our previous post purchase survey partner about a year ago and has been such a great move. They've been great partners throughout the whole process and helping with some mapping challenges we were having with our Influencer activations and were able to find a solve. Would 100% recommend.

Nécessaire, A Personal Care Company
United States
About 1 year using the app
November 1, 2024

We love Fairing! As a small lean team, this has been a fast and effective way of learning more about our shoppers and their preferences within a matter of hours. And their customer service is great. Highly recommend!

Because Market
United States
7 months using the app
September 20, 2024

Beware of sudden price changes. They told us we must pay 347% more this year and 1,381% more in year 2. Although they charged us for another month of service 2 days ago, they have deactivated all access to the data today.

Orlando Informer
United States
About 5 years using the app
Fairing replied November 1, 2024

Hi Taylor – huge apologies for how we handled the recent pricing change. As we’ve grown, updating legacy plans became necessary to keep Fairing sustainable. We’ve reached out via email to work something out, and would love nothing more than to make this right. Thanks for bearing with us, and for being part of our journey. -Matt

May 28, 2024

We have been using Fairing on our Shopify store for about 1.5 years, and I couldn't be more pleased with the results. This app has truly revolutionized the way I gather feedback from my customers and has provided invaluable insights into their shopping experience.

The customer support team is top-notch. They are responsive, knowledgeable, and always ready to assist with any queries or issues. It's evident that they care about their users and are committed to providing a great experience. Thanks!

Artiphon
United States
Over 2 years using the app
May 30, 2024

I've been using Fairing for many years and it's honestly one of the best apps in my arsenal. I'm able to connect the responses into my Slack workspace and get real time feedback from my customers too. It's a wonderful tool and I highly recommend it!

The Wander Club
United States
About 3 years using the app
May 23, 2024

Fairing is a great way to survey your customers in a minimal friction way.

You're getting feedback from your fresh customers at their highest point of excitement.

It's been very valuable to understand why they made their purchase.

Puffin Drinkwear
United States
6 months using the app
April 18, 2024

Fairing is a fantastic app for our post-purchase surveys and has really helped our understanding of where our customers are coming from and the impacts of changes to our marketing and media strategies. It was very easy to set up and would highly recommend.

VEGAMOUR
United States
About 3 years using the app
April 30, 2024

Very happy with this app that allows us to get multiple insights from our clients.

Ziggy
France
Over 3 years using the app