Reviews (193)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for gaining insights into customer behavior, improving marketing strategies, and enhancing experiences. High response rates lead to actionable insights and better attribution. It's praised for seamless Shopify integration, customizable surveys, and features like follow-up questions and Google Sheets/Klaviyo integration. Merchants find it easy to install and use, with responsive support. Real-time data delivery aids in making data-driven decisions.
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Really easy to set up, and has made it really easy to know which influencers and creators are driving sales. Fairing has unlocked an entire layer of marketing intelligence that we were previously blind to.
Fairing is one of the single best (and easiest) investments any brand can make whether a bootstrapped startup or enterprise level. Easy to launch, integrates with every system, led by an expert team that carries knowledge of several industries, and most importantly - one of the most scalable ways to get customer insights.
Helpful support, quick to help with issues with data and suggested ways to improve response rates.
Very responsive customer service, and an easy-to-install tool that gives valuable insights.
Had an issue with my plan selection, but the support was prompt and very fast to respond. The app gives great insight into your customers
Fairing has been a game-changer for our post-purchase surveys, giving us insights that truly help us understand our customers on a deeper level. The setup process was seamless, and the data we’re now collecting has been invaluable for refining our strategy. Special shoutout to Samantha on the support team—she’s been fantastic in guiding us through any questions and has been incredibly responsive and helpful. If you're looking to elevate your customer feedback approach, Fairing is a must-have!
Beware of sudden price changes. They told us we must pay 347% more this year and 1,381% more in year 2. Although they charged us for another month of service 2 days ago, they have deactivated all access to the data today.
Hi Taylor – huge apologies for how we handled the recent pricing change. As we’ve grown, updating legacy plans became necessary to keep Fairing sustainable. We’ve reached out via email to work something out, and would love nothing more than to make this right. Thanks for bearing with us, and for being part of our journey. -Matt
Fairing has given us invaluable insights about our customers - from how they discovered us to the nuances of behavior by country. The Fairing team continues to be a fantastic partner to us, giving us strategic recommendations on how to enhance our post-purchase surveys & providing a unique perspective on how to leverage the insights we're collecting. I cannot recommend Fairing enough!
Simple to use, but it has some really sophisticated features if you want to dig below the surface.
Very active development team too, so there are always new updates and improvements. Can't wait to see what they add next!
Fairing has been essential for us to understand the impact on the business for our influencer, organic social, and partnership efforts especially. Getting a holistic understanding beyond paid media of acquisition is critical for us. It's such an easy to use tool and helps us uncover other interesting insights from our purchasers. Highly recommend as essential to any size biz!
