Reviews (190)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its insightful post-purchase, onsite, and post-delivery surveys, which help refine marketing strategies and product offerings. The app is praised for its easy setup, seamless Shopify integration, and Google Sheets compatibility for simple data analysis. Merchants also appreciate the ability to ask follow-up questions and the responsive customer support. Continuous updates enhance its functionality, making it a top choice for improving customer experience and operational strategies.
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Had an issue with my plan selection, but the support was prompt and very fast to respond. The app gives great insight into your customers
Helpful support, quick to help with issues with data and suggested ways to improve response rates.
Very responsive customer service, and an easy-to-install tool that gives valuable insights.
Fairing lets us understand how the shopping experience impacted our customers. We're using a combination of onsite surveys, post-purchase and post-delivery surveys to learn how we can improve our overall customer experience.
The Fairing team is really impressive with customer service. I hadn't reached out before and needed help with the Google Sheets integration and they helped with everything! Awesome service, and great product.
Fairing has given us invaluable insights about our customers - from how they discovered us to the nuances of behavior by country. The Fairing team continues to be a fantastic partner to us, giving us strategic recommendations on how to enhance our post-purchase surveys & providing a unique perspective on how to leverage the insights we're collecting. I cannot recommend Fairing enough!
Fairing has been a game-changer for our post-purchase surveys, giving us insights that truly help us understand our customers on a deeper level. The setup process was seamless, and the data we’re now collecting has been invaluable for refining our strategy. Special shoutout to Samantha on the support team—she’s been fantastic in guiding us through any questions and has been incredibly responsive and helpful. If you're looking to elevate your customer feedback approach, Fairing is a must-have!
Beware of sudden price changes. They told us we must pay 347% more this year and 1,381% more in year 2. Although they charged us for another month of service 2 days ago, they have deactivated all access to the data today.
Hi Taylor – huge apologies for how we handled the recent pricing change. As we’ve grown, updating legacy plans became necessary to keep Fairing sustainable. We’ve reached out via email to work something out, and would love nothing more than to make this right. Thanks for bearing with us, and for being part of our journey. -Matt
Simple to use, but it has some really sophisticated features if you want to dig below the surface.
Very active development team too, so there are always new updates and improvements. Can't wait to see what they add next!
Fairing has been essential for us to understand the impact on the business for our influencer, organic social, and partnership efforts especially. Getting a holistic understanding beyond paid media of acquisition is critical for us. It's such an easy to use tool and helps us uncover other interesting insights from our purchasers. Highly recommend as essential to any size biz!
Fairing has been tremendous in allowing us to understand how our customers are hearing about us. The Fairing team has been an incredible thought partner regarding how to further enhance our post checkout surveys to ask questions better, make the experience easier for our customers to respond, and clean up responses so they are more actionable for our team.