Fairing Post Purchase Surveys , 154 reviews

Overall rating
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
March 3, 2023

Super easy and informative for a How Did You Hear About Us (HDYHAU)! Support and CX is great. We got really great insights about how customers were hearing about us and were able to shift our strategy accordingly.

United States
Time spent using app: Almost 2 years
Edited March 1, 2023

Incredibly impactful tool!

We got started with Fairing just a few months ago and since then we are hooked. Getting instant customer insight is not an issue anymore as the native integration allows a rather high response rate.

Many more functions we haven't tested yet but are looking a lot forward to!

One of the few companies where the founder/CEO him/herself is accessible and personally supports the merchants.

Time spent using app: 7 months
February 22, 2023

Been using them for a while. Matt is very responsive and flexible. LOVE that they support Flow so we can automate our responses into a shared Slack channel. Very easy going app to use.

Wildlife Tree
United States
Time spent using app: 5 months
February 20, 2023

I live on Fairing for my area of marketing. It's great to be able to collect post-purchase survey findings and use them to measure results of more brand marketing related efforts which is traditionally challenging. The CX support is also great and I'm excited to see what features they add to the platform in the coming months. Hoping they improve the data visualization as it's pretty bare bones at the moment.

United States
February 15, 2023

Fairing has been an amazing resource and my favorite tool to understand the true point of brand discovery for consumers. A simple question of "where did you find us" allows unparalleled insights across the marketing funnel (also allows me to call BS on the last click attribution!). One of my favorite aspects is seeing the omni-channel impacts (via responses like Amazon, Macy's, I heard you on a podcast, etc). It's one of the best tools you can implement and Matt makes the process amazing from start to finish!

Luca + Danni
United States
Time spent using app: Over 1 year
Edited February 13, 2023

All PPS companies collect the same data but a few create the right dashboard and allow marketers to effectively utilize the data for insightful marketing decisions. Fairing does this better than anyone else, and they are constantly looking for ways to innovate (they just created a google sheets plug in which is awesome) making it a no brainer to sign up!

The Perfect Jean
United States
Time spent using app: 14 days
February 1, 2023

Fairing has been an amazing resource for us to yield valuable insights from our customers. It's super easy to use, and the support team is incredibly helpful. They always go above and beyond, and even proactively bring new ideas to our attention. Highly recommend.

Unbound Merino
Time spent using app: Almost 3 years
January 26, 2023

Im here to talk about the Fairing support team. THEY WAS AMAZING. Matt was so patience and kind to resolve all our questions. Definitely will we use this app in a future. Best support team ever. Thanks again for all.

Time spent using app: 10 months
January 19, 2023

Fairing is such a fantastic tool to get incredibly powerful insights instantly! Can't recommend this enough.

True Classic
United States
Time spent using app: Over 1 year
January 10, 2023

Fairing is the best- we use post purchase surveys to help create our goals and Fairing makes it so simple. Their support bank is super informative, and their team is friendly and always willing to help. They make it super easy to get set up, even if you've never set up reviews before!

Zero Acre Farms
United States
Time spent using app: 4 months