Reviews (181)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for gaining insights into customer behavior, refining marketing strategies, and understanding sales channel impacts. It's praised for easy setup, high response rates, and seamless integration with Google Sheets, Klaviyo, and Slack. Features like follow-up questions and pre-filled question banks are appreciated. The app's real-time feedback, continuous updates, and responsive support help merchants save on marketing costs with actionable data for strategic decision-making.
Refine
-
By rating
Can't recommend this app enough. It's an affordable way to acquire invaluable information, and the company is constantly working on updates, integrations, insights, and more. We utilize it religiously to see how our post-purchase survey responses change as we modify varying marketing channels.
By far the best post-purchase survey app – from product to support we’ve been super impressed with the team at Fairing. We mainly ask attribution related questions, and have more recently started asking questions to help solve CRO and personalization. Highly recommend their Google Sheets Extension and Klaviyo integration.
Helpful support, quick to help with issues with data and suggested ways to improve response rates.
Very responsive customer service, and an easy-to-install tool that gives valuable insights.
Had an issue with my plan selection, but the support was prompt and very fast to respond. The app gives great insight into your customers
One of the best tools in our toolbox. The team is very responsive and quick to make improvements.
Support was prompt and with a quick solution!
Great team at Fairing! They have been responsive and agile in getting data to us.
We love Fairing! As a small lean team, this has been a fast and effective way of learning more about our shoppers and their preferences within a matter of hours. And their customer service is great. Highly recommend!
Simple to use, but it has some really sophisticated features if you want to dig below the surface.
Very active development team too, so there are always new updates and improvements. Can't wait to see what they add next!
