Reviews (201)

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its deep insights into customer preferences, noting its seamless integration with Shopify and platforms like Slack and Klaviyo. It features real-time feedback, customizable surveys, and links transactions intuitively. Setup is quick, often under 10 minutes, with some reporting over 50% survey response rates. Exceptional customer support and continuous updates make it a valuable tool for refining marketing strategies.

July 19, 2019

This app works great for us! Easy set-up and customization. Really excited about the response rate we are receiving from our customers!

TiScrubs
United States
Almost 4 years using the app
November 27, 2019

This app is definitely valuable. I also had to ask a customer service rep a question recently, and they answered super quickly and were very helpful. I really appreciated that!

Skylight Frame
United States
Almost 4 years using the app
November 11, 2020

Enquire makes it SO easy to be able to connect with customers at a critical moment post-purchase. The high response rate and quality of answers has been incredibly helpful, and the Enquire team has been wonderful to work with. One of my favorite Shopify apps, and one I'd recommend to any store.

Kinfield
United States
Over 3 years using the app
May 14, 2021

Super cool app + Amazing customer service. They helped me sync to Klaviyo and set up an email flow template.

Safe Direct Medical Supplies
Canada
Over 3 years using the app
December 5, 2019

Great app and really amazing support. We use the app on the thank you page to let them choose which charity we donate our profits to. It works great and we've had really good feedback from customers.

Shakti Mat UK
Netherlands
Over 3 years using the app
January 15, 2020

Awesome app an awesome support team. Works exactly as we need it to. Display and interpretation of results is great too.

Shakti Mat Europe
Netherlands
Over 3 years using the app
January 15, 2020

Love this app. We use it on our checkout page to let customers chose which charity they'd like us to donate to on our behalf. We've had really good feedback from our customers too. Highly recommend.

Shakti Mat Australia
Australia
Over 3 years using the app
May 28, 2024

We have been using Fairing on our Shopify store for about 1.5 years, and I couldn't be more pleased with the results. This app has truly revolutionized the way I gather feedback from my customers and has provided invaluable insights into their shopping experience.

The customer support team is top-notch. They are responsive, knowledgeable, and always ready to assist with any queries or issues. It's evident that they care about their users and are committed to providing a great experience. Thanks!

Artiphon
United States
Over 2 years using the app
April 18, 2024

Fairing is a fantastic app for our post-purchase surveys and has really helped our understanding of where our customers are coming from and the impacts of changes to our marketing and media strategies. It was very easy to set up and would highly recommend.

VEGAMOUR
United States
About 3 years using the app
October 8, 2021

The app is easy to use, very effective for attribution analysis & well thought out. Matt & team are responsive & great to work with. Excited about new Question Streams feature!

Dr. Squatch
United States
Over 3 years using the app