Reviews (181)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for gaining insights into customer behavior, refining marketing strategies, and understanding sales channel impacts. It's praised for easy setup, high response rates, and seamless integration with Google Sheets, Klaviyo, and Slack. Features like follow-up questions and pre-filled question banks are appreciated. The app's real-time feedback, continuous updates, and responsive support help merchants save on marketing costs with actionable data for strategic decision-making.

November 15, 2020

The nicest customer service I have ever encountered. Awesome app, really easy and adds high value. LOVE IT!

HISTORLY
Sweden
3 months using the app
June 8, 2018

Really happy with this app! We have a 64% response rate currently, which I think is pretty good. Thanks!

Madsencycles
United States
About 1 month using the app
May 14, 2021

Super cool app + Amazing customer service. They helped me sync to Klaviyo and set up an email flow template.

Safe Direct Medical Supplies
Canada
7 months using the app
September 8, 2021

Easy to use, integrates seamlessly, and rich insights. Great support as well - excited to use this tool more!

Yorkshire Valley Farms
Canada
9 days using the app
June 13, 2022

Excellent app and great customer service. For Triple Whale users or TikTok media buyers, this is a must-have!

Kompsós
United Kingdom
5 months using the app
January 19, 2023

Fairing is such a fantastic tool to get incredibly powerful insights instantly! Can't recommend this enough.

True Classic
United States
Over 1 year using the app
October 22, 2021

Simple and efficient for our macaron bakery at Pastreez. Would love to add the Birthday form feature as well :)

Pastreez
United States
About 2 months using the app
June 13, 2022

Customer service is 10/10, very quick to respond and willing to help! App seems easy to use, and not too pricey.

Grind
United Kingdom
7 months using the app
May 7, 2018

Great app with great support! Produces some truly valuable insights we can’t get from our traditional analytics.

Caraasport
United States
About 1 month using the app
February 24, 2020

Great app! I love that I can ask my customers specific questions that will help me further my acquisition efforts.

Pattern Beauty
United States
About 1 month using the app