Fairing: Post Purchase Surveys , 183 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its easy setup, management, and excellent support. They appreciate the variety of post-purchase survey questions and high response rates. The ability to link feedback to transaction data and integration with Google Sheets, Klaviyo, and Shopify flows are valued features. Merchants also praise its affordability and the customer insights it provides, aiding in improving marketing strategies. The support for Flow, enabling automated responses into a shared Slack channel, is also noted. The app is recognized for providing key insights across the marketing funnel, aiding in informed decision-making.
Refine
-
By rating
The best post-purchase survey experience in the market -- this tool is super powerful with integrations with Klaviyo, Shopify Flow, etc. so that the data is not only insightful but also very actionable. The actual survey form looks great on the post-purchase page. The support (and Matt specifically) is super helpful and quick to respond!
Fairing is such a fantastic tool to get incredibly powerful insights instantly! Can't recommend this enough.
Great app! I tried to hack together similar solutions that never gave me the results I wanted. This survey app was super easy to install and delivers an immense amount of value as the majority of our volume is via direct and organic.
I just set up this survey last week and have it up and running this week. Matt is great, he responds immediately in the chat box if you have any questions. The feature that allows a follow up question is awesome (e.g. we can not only find out if they heard about us from an online magazine, but then which magazine). Looking forward to some of the new features coming out next month. Highly recommend -- extremely quick and easy to set up and easy to customize. The UI is great and fits seamlessly into the checkout confirmation page.
Incredible app. Works really well and super simple to set up. Support is quick and fast as well! Must have now eps with the iOS 14.5 changes making even hard to attribute sales correctly.
Solid app, works well and support is super helpful. Would highly recommend as part of better understanding attribution across different channels.
Fairing has been an amazing resource and my favorite tool to understand the true point of brand discovery for consumers. A simple question of "where did you find us" allows unparalleled insights across the marketing funnel (also allows me to call BS on the last click attribution!). One of my favorite aspects is seeing the omni-channel impacts (via responses like Amazon, Macy's, I heard you on a podcast, etc). It's one of the best tools you can implement and Matt makes the process amazing from start to finish!
This app is easy to install, easy to use, insightful for our monthly reviews, and great customer support.
Super easy and informative for a How Did You Hear About Us (HDYHAU)! Support and CX is great. We got really great insights about how customers were hearing about us and were able to shift our strategy accordingly.
Native checkout integration drives up response rates and they're always improving the product. Support is great as well!