Reviews (201)

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its deep insights into customer preferences, noting its seamless integration with Shopify and platforms like Slack and Klaviyo. It features real-time feedback, customizable surveys, and links transactions intuitively. Setup is quick, often under 10 minutes, with some reporting over 50% survey response rates. Exceptional customer support and continuous updates make it a valuable tool for refining marketing strategies.

May 24, 2023

Fairing has been super helpful to our team as another data point in the elusive attribution triangle. The attribution part was the main reason we started using it but was surprised to find out how beneficial it is for surveying our customers on other questions outside of attribution.

Plus, their team is incredibly helpful and provides excellent support. Highly recommend Fairing.

Ogee
United States
28 days using the app
April 13, 2023

Fantastic tool. Incredibly versatile, but super simple to set up and get valuable insights swiftly.

Fairing has quickly become a vital part of our planning - (especially with data-availability becoming so limited on ad platforms!) and the increasing number of integrations makes it easy to act on the insights.

Sculpd
United Kingdom
27 days using the app
May 26, 2021

We've been using this for a short period of time but so far so good. Our survey responses are way more insightful than originally thought so we decided to upgrade to a larger plan to get even more detailed insights. Looking forward to continued growth with Enquire Surveys!

Slumber Cloud
United States
26 days using the app
December 13, 2022

Super easy to use and implement, and a seamless experience for customers as well means higher response rates than any surveying we've done before.

Absolutely invaluable with it's always-on capability, giving fantastic insights when implemented.

Breeo
United States
26 days using the app
Edited February 13, 2023

All PPS companies collect the same data but a few create the right dashboard and allow marketers to effectively utilize the data for insightful marketing decisions. Fairing does this better than anyone else, and they are constantly looking for ways to innovate (they just created a google sheets plug in which is awesome) making it a no brainer to sign up!

The Perfect Jean
United States
14 days using the app
October 26, 2018

I didn't know what we were missing out on before we installed this. It has been hugely helpful in attributing our sales as we build our business. The developers are quick to respond and really receptive to feedback - I'm looking forward to the features they'll be adding down the road!

Hydrant
United States
14 days using the app
October 9, 2019

Awesome app! The data is invaluable to understand our customer's needs and wants. Excited to see what else the team comes up with. Thank you!

Highline Wellness
United States
12 days using the app
September 8, 2021

Easy to use, integrates seamlessly, and rich insights. Great support as well - excited to use this tool more!

Yorkshire Valley Farms
Canada
9 days using the app
May 7, 2021

Especially since the new iOS update, it's super important to have insights from a post purchase HDYHAU. Enquire is fantastic at this, especially with their many app integrations. The product works, and customer service is very responsive. They continuously roll out new features to make it better (eg: ability to ask follow up Qs). Highly recommend and should be in all Shopify store's stack to get a better understanding of their first/last-click attribution.

Uplift Active
United States
7 days using the app
May 18, 2018

Love this app! Looks great on the Thank You page. We're getting 75% participation from customers. Easy installation. Provides very valuable information for market planning. Matt has been very responsive and helpful in making improvements. Congrats on a great app!

Eley Hose Reels
United States
7 days using the app