Fairing: Post Purchase Surveys , 182 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its easy setup, management, and excellent support. They appreciate the variety of post-purchase survey questions and high response rates. The ability to link feedback to transaction data and integration with Google Sheets, Klaviyo, and Shopify flows are valued features. Merchants also praise its affordability and the customer insights it provides, aiding in improving marketing strategies. The support for Flow, enabling automated responses into a shared Slack channel, is also noted. The app is recognized for providing key insights across the marketing funnel, aiding in informed decision-making.
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Great app and fast, easy set up. Hearing directly from customers is one of the most valuable forms of feedback and this app helps with that. Very satisfied with using it so far.
Simple, helpful, and does what's promised. The team is also very responsive to feedback and suggestions. This is probably one of my favorite Shopify apps!
Setup in minutes. Within days had actionable insights on customer demographics and market segments that are already having a big impact on advertising campaigns. Super responsive developer. A must have app!
Love this app. 2 minutes to set up. After using it for 7 days, we noticed higher completion rates than the 3 other post purchase survey apps we tested. Also love how it connects to landing page and order data. Having such strong attribution data is helping us identify several pockets of inefficient spend, which we were able to rebalance into more profitable channels.
This app is great! It is so easy to turn on and looks so slick and seamless in checkout. Honestly... so surprised as to how painless it was! We've been dying to know where our customers are coming from as most of our traffic is direct and organic! Can't wait for that info!
Enquire was the easiest and most efficient plugin for us to setup. It took virtually 10 minutes in total to place the widget at checkout, create our list of options for attribution, and the back end has an easy dashboard to view the data with ease.
The Customer Service is utterly amazing. I needed a little help getting off the ground and engaged with the Live Chat option. The fellow who came to my rescue was beyond helpful. He did a screenshare and clearly and patiently walked me through my issue. He also told me that he is the Founder of Enquire and likes to hop on Chat every once in a while to keep close to the clients and their needs. This is not the type of service you'd typically expect from a Founder. Great chat, Matt!
Really enjoyed chatting!! Thanks for the review. -Matt
This app is amazing. We went from embedding a slow, clunky survey monkey HDYHAU survey to Enquire. Response rates are up 2x, and the reporting that Enquire offered saves us 2-3h/ week of data exports and processing.
Works flawlessly! The team is super helpful, and the app works perfectly. We learned so much from the insights that we got from Enquire that we flipped our ad spend from FB to Google because most customers were learning about us from there. This is by far the best tool for collecting zero-party data from customers - the integrations with Klaviyo and GA are a huge bonus to better use the data as well.
Using Enquire has been night and day for our attribution modeling. Since installing Enquire, our team has a fundamentally better understanding of our performance and have already reallocated spend and impacted overall ROAS!