Reviews (194)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for gathering customer insights post-purchase, noting its quick setup, typically under 10 minutes, and seamless Shopify integration. They appreciate the high survey response rates and the ability to receive real-time feedback through integrations with tools like Slack. The customization options allow for tailored surveys to meet specific business needs. Support is frequently praised for being responsive and helpful. Additional features include minimal customer intrusion, continuous updates, and integrations with platforms like Google Sheets and Klaviyo, enhancing its versatility for various business applications.
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Works flawlessly! The team is super helpful, and the app works perfectly. We learned so much from the insights that we got from Enquire that we flipped our ad spend from FB to Google because most customers were learning about us from there. This is by far the best tool for collecting zero-party data from customers - the integrations with Klaviyo and GA are a huge bonus to better use the data as well.
Using Enquire has been night and day for our attribution modeling. Since installing Enquire, our team has a fundamentally better understanding of our performance and have already reallocated spend and impacted overall ROAS!
Fairing is extremely easy to set up and is one of our most useful Shopify apps that we have. The team is amazing to work with and is very responsive. Highly recommend using Fairing for your post-purchase survey!
I live on Fairing for my area of marketing. It's great to be able to collect post-purchase survey findings and use them to measure results of more brand marketing related efforts which is traditionally challenging. The CX support is also great and I'm excited to see what features they add to the platform in the coming months. Hoping they improve the data visualization as it's pretty bare bones at the moment.