Reviews (198)

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its insightful post-purchase surveys, noting its seamless integration with Shopify, Slack, and Google Sheets. They appreciate the customizable questions that adapt for returning customers, the responsive support team, and the user-friendly dashboard that facilitates quick data analysis. Continuous updates based on merchant feedback keep the app effective, leading to high survey completion rates and valuable data for business decisions.

Edited July 26, 2021

We are huge fans of enquire! We use the app daily to help with our attribution -- it is the only data source we can 100% trust! Super user friendly too!

Weezie Towels
United States
Almost 3 years using the app
June 1, 2021

They've been awesome. While we've had a couple of technical difficulties along the way, they have absolutely killer support and are quick to help us out and get us anything we need. The insights from the app have also been hugely helpful for us

Earth Breeze
Canada
Almost 3 years using the app
October 15, 2019

I use this app to help me figure out where my customers are coming from. When there's so many channels that we stack in our marketing strategy, it's difficult to pin point exactly what made someone convert to our brand. Enquire has been the most convenient to use with the least amount of headache for any eCommerce owners looking to pin point where they should invest into next.

Doe Lashes
United States
Almost 3 years using the app
May 28, 2021

I waited until the iOS update to use Enquire, and now I regret I didn't sign up sooner. I am a big fan after 1 month on the product. Enquire is confirming the concerns I had, and with this data, we are looking to new tactics. Their many integrations makes their solution best-in-class, and their price point is super advantageous to the customer. In our 'other' response field, we are seeing new channels we never were aware of. And we are linking our standard replies with Klaviyo for super powerful emails that are highly personalized. I work with a lot of tech and always look into who is behind the company. The founder Matt is an incredible person, I love caring smart founders. Can't wait to link this to BigQuery and get some next level reporting. High recommendations, definitely add this to your marketing stack. It's 2021, you really need it...

Farmers Juice
United States
Almost 3 years using the app
July 2, 2021

Enquire app is simple and to the point -most importantly it works. We love how native the post-purchase survey is to our thank you page and as a result customers feel comfortable engaging with our survey. We get over 50% submit rates on both Shopify and Recharge thank you pages which is a major asset to our marketing intelligence. Thanks to Enquire we have really clear attribution on HDYHAU that validates and/or invalidates a lot of duplicate attribution through the ad and referral softwares. Even more important now with iOS14 to better monitor attribution and better know your customer!!! Really excited to see where Enquire takes their software in the future. Thanks for the great product

Super Coffee
United States
Over 2 years using the app
February 26, 2024

We've been using Fairing for a variety of post-purchase survey question types for ages and we love it! Great team and super easy to use

Jack Archer
United States
Over 1 year using the app
May 7, 2018

Definitely a must-have app! Setup was super easy and took 30 seconds.

Flagpole Staging
United States
Over 2 years using the app
May 18, 2021

Our company has been searching for a plug-in that can do simple, attractive, integrated post-purchase surveying. Enquire 100% fits the bill. They even helped us get a multi-question flow live earlier than we expected! And they have excellent, incredibly fast customer service.

Clove
United States
Over 2 years using the app
November 1, 2021

App is great and the support is even better. Thats what won me over. This tool really helps us understand our customers a lot better too

Hot Shapers
United States
Over 2 years using the app
August 5, 2021

Amazing app. So glad we got this installed in advance of iOS14 changes, it's been a complete gamechanger in terms of getting accurate channel revenue attribution.

Ocean Bottle Store
United Kingdom
Over 2 years using the app