Reviews (201)

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its deep insights into customer preferences, noting its seamless integration with Shopify and platforms like Slack and Klaviyo. It features real-time feedback, customizable surveys, and links transactions intuitively. Setup is quick, often under 10 minutes, with some reporting over 50% survey response rates. Exceptional customer support and continuous updates make it a valuable tool for refining marketing strategies.

April 6, 2023

Amazing tool! This has really helped us with attribution the last couple of years. It's also great to add follow up questions and get valuable insights from our customers.

MUD\WTR
United States
Over 3 years using the app
March 19, 2019

We're big fans of the Enquire post purchase survey. It's super easy to set up and the engagement is fantastic. Seems like a lot of people use it for referral attribution. We've found that information is mostly available elsewhere so we've used it to capture insights we wouldn't get elsewhere. Customer service is also fantastic. Excited to see this tool evolve.

Backdrop
United States
Over 3 years using the app
August 5, 2021

Best in class post-purchase attribution, really happy with the results and the new flows/question streams makes it even better. no brainer for any e-commerce store looking for additional attribution

Not Pot
United States
Over 3 years using the app
December 3, 2021

The Customer Service is utterly amazing. I needed a little help getting off the ground and engaged with the Live Chat option. The fellow who came to my rescue was beyond helpful. He did a screenshare and clearly and patiently walked me through my issue. He also told me that he is the Founder of Enquire and likes to hop on Chat every once in a while to keep close to the clients and their needs. This is not the type of service you'd typically expect from a Founder. Great chat, Matt!

Tempo
United States
About 3 years using the app
Fairing replied December 3, 2021

Really enjoyed chatting!! Thanks for the review. -Matt

May 8, 2018

WOW. super seamless. love the preview window. love how everything is turnkey and looks nice out of the box. love how there are no extra confusing features. and great value. y'all nailed this. really impressed!

Holstee
United States
About 3 years using the app
November 13, 2019

This product does exactly what it says. It works well and the team is continuously making it better. Plus, their customer service is awesome. I saw an issue, sent an email and it was fixed in less than five minutes. Highly recommended.

Takeya USA
United States
About 3 years using the app
June 1, 2021

They've been awesome. While we've had a couple of technical difficulties along the way, they have absolutely killer support and are quick to help us out and get us anything we need. The insights from the app have also been hugely helpful for us

Earth Breeze
Canada
Almost 3 years using the app
October 15, 2019

I use this app to help me figure out where my customers are coming from. When there's so many channels that we stack in our marketing strategy, it's difficult to pin point exactly what made someone convert to our brand. Enquire has been the most convenient to use with the least amount of headache for any eCommerce owners looking to pin point where they should invest into next.

Doe Lashes
United States
Almost 3 years using the app
January 28, 2021

A must have for each store. Easy to install, very powerful insights. We use it on all our stores, highly recommend!

waterdrop® EU
Germany
Over 2 years using the app
July 2, 2021

Enquire app is simple and to the point -most importantly it works. We love how native the post-purchase survey is to our thank you page and as a result customers feel comfortable engaging with our survey. We get over 50% submit rates on both Shopify and Recharge thank you pages which is a major asset to our marketing intelligence. Thanks to Enquire we have really clear attribution on HDYHAU that validates and/or invalidates a lot of duplicate attribution through the ad and referral softwares. Even more important now with iOS14 to better monitor attribution and better know your customer!!! Really excited to see where Enquire takes their software in the future. Thanks for the great product

Super Coffee
United States
Over 2 years using the app