Reviews (190)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for its insightful data on customer behavior and marketing effectiveness. They value its easy installation, variety of survey types, and integrations with tools like Google Sheets and Klaviyo. The app supports multiple languages and customizable questions, leading to high customer response rates. Merchants also praise the responsive and helpful customer support, along with the app's continuous updates and new features.
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can highly recommend. Great service, super product. Integrates with triple whale, Shopify flows. Good analytics and modularity of the survey tool.
I just set up this survey last week and have it up and running this week. Matt is great, he responds immediately in the chat box if you have any questions. The feature that allows a follow up question is awesome (e.g. we can not only find out if they heard about us from an online magazine, but then which magazine). Looking forward to some of the new features coming out next month. Highly recommend -- extremely quick and easy to set up and easy to customize. The UI is great and fits seamlessly into the checkout confirmation page.
Super easy and informative for a How Did You Hear About Us (HDYHAU)! Support and CX is great. We got really great insights about how customers were hearing about us and were able to shift our strategy accordingly.
Native checkout integration drives up response rates and they're always improving the product. Support is great as well!
High recommend Enquire's post purchase survey app. We have been using Enquire's post purchase survey to help us fill in the gaps with attribution. This helps us understand the impact of our marketing and organic campaigns.
Enquire has been a huge help in understanding attribution for marketing channels and drives truly helpful insights for our marketing team. If you're a brand that performs marketing experiments regularly and tests new channels, Enquire is a must have. Couldn't recommend it more!
Great team at Fairing! They have been responsive and agile in getting data to us.
Fairing has been an amazing resource and my favorite tool to understand the true point of brand discovery for consumers. A simple question of "where did you find us" allows unparalleled insights across the marketing funnel (also allows me to call BS on the last click attribution!). One of my favorite aspects is seeing the omni-channel impacts (via responses like Amazon, Macy's, I heard you on a podcast, etc). It's one of the best tools you can implement and Matt makes the process amazing from start to finish!
Enquire has been able to successful capture survey response post purchase from all our customers to better understand where our traffic is coming from. Their support is top tier too!
We've been using Fairing for a variety of post-purchase survey question types for ages and we love it! Great team and super easy to use