Reviews (198)

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its insightful post-purchase surveys, noting its seamless integration with Shopify, Slack, and Google Sheets. They appreciate the customizable questions that adapt for returning customers, the responsive support team, and the user-friendly dashboard that facilitates quick data analysis. Continuous updates based on merchant feedback keep the app effective, leading to high survey completion rates and valuable data for business decisions.

January 19, 2019

I feel like I'm in on a Shopify integration secret...this app is brilliant! I check it almost every day, response rates are really amazing and it gives us great insight into where our customers are coming from. Conversion attribution by the customer, right at the moment of purchase that isn't obtrusive to customers at all...this app should be used by everyone.

Twice
United States
Over 4 years using the app
May 4, 2020

Brilliant app to get customer feedback. We used different surveys to understand customer needs during checkout to improve customer journey and conversion rate. Conversion Rate of respondents is crazy high. Easily set up and if needed customer support is outstanding.

Doli Bottles
Germany
Over 4 years using the app
February 1, 2023

Fairing has been an amazing resource for us to yield valuable insights from our customers. It's super easy to use, and the support team is incredibly helpful. They always go above and beyond, and even proactively bring new ideas to our attention. Highly recommend.

Unbound Merino
Canada
Over 4 years using the app
February 4, 2020

Thanks to the amazingly simple yet effective post-purchase survey Enquire puts onto both our Shopify and Recharge checkouts, we are able to finally get insight into where people really first heard about us. Up until Enquire, it's always been last click attribution, which heavily weighted all analytics to Google and Google ads, but in fact Enquire showed us that we are also acquiring customers through our hard work in Press mentions and Partnerships and Affiliates. I HIGHLY recommend this app!

Bokksu
United States
About 4 years using the app
May 14, 2019

Meets all of our needs in terms of a post-purchase survey. Has unlocked a lot of great insights that our analytics cannot provide.

Page Anchor
Sweden
About 4 years using the app
February 24, 2020

Great app! I love that I can ask my customers specific questions that will help me further my acquisition efforts.

Pattern Beauty
United States
About 4 years using the app
April 22, 2021

Enquire has been a great, easy tool for us to better understand our marketing attribution for new customers. The team is super supportive and always making updates to features.

Outdoor Voices
United States
About 4 years using the app
Edited May 11, 2021

We love this app and consider it to be our source of truth for marketing attribution. We trust the customers themselves instead of trusting the greedy ad companies. I'm hearing that even the really expensive multi-touch attribution analytics tools are all flawed anyways, so this is a simple common sense alternative for us. Support is great too!

Wolven
United States
About 4 years using the app
May 18, 2021

We absolutely love this app. We use it for a range of different post-purchase surveys, covering everything from attribution to insights for new product development. Hassle-free to install, use and top notch customer service.

MYYK
Norway
Almost 4 years using the app
July 19, 2019

This app works great for us! Easy set-up and customization. Really excited about the response rate we are receiving from our customers!

TiScrubs
United States
Almost 4 years using the app