Reviews (198)

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its insightful post-purchase surveys, noting its seamless integration with Shopify, Slack, and Google Sheets. They appreciate the customizable questions that adapt for returning customers, the responsive support team, and the user-friendly dashboard that facilitates quick data analysis. Continuous updates based on merchant feedback keep the app effective, leading to high survey completion rates and valuable data for business decisions.

May 28, 2024

We have been using Fairing on our Shopify store for about 1.5 years, and I couldn't be more pleased with the results. This app has truly revolutionized the way I gather feedback from my customers and has provided invaluable insights into their shopping experience.

The customer support team is top-notch. They are responsive, knowledgeable, and always ready to assist with any queries or issues. It's evident that they care about their users and are committed to providing a great experience. Thanks!

Artiphon
United States
Over 2 years using the app
May 30, 2024

I've been using Fairing for many years and it's honestly one of the best apps in my arsenal. I'm able to connect the responses into my Slack workspace and get real time feedback from my customers too. It's a wonderful tool and I highly recommend it!

The Wander Club
United States
About 3 years using the app
May 23, 2024

Fairing is a great way to survey your customers in a minimal friction way.

You're getting feedback from your fresh customers at their highest point of excitement.

It's been very valuable to understand why they made their purchase.

Puffin Drinkwear
United States
6 months using the app
April 18, 2024

Fairing is a fantastic app for our post-purchase surveys and has really helped our understanding of where our customers are coming from and the impacts of changes to our marketing and media strategies. It was very easy to set up and would highly recommend.

VEGAMOUR
United States
About 3 years using the app
April 30, 2024

Very happy with this app that allows us to get multiple insights from our clients.

Ziggy
France
Over 3 years using the app
May 6, 2024

Great overall experience with Fairing. Helps to provide another solid data point for attribution. The question stream is a little different than a fixed survey but it's more versatile and for returning customers you don't end up repeating the same questions. Good analytics and integrations.

ChappyWrap
United States
3 months using the app
April 12, 2024

Easy integration and useful insights! Fairing has been a big help to our team.

Ernesta
United States
8 months using the app
April 17, 2024

Great app that was extremely easy to integrate into our thank you page. Questions are easy to create and update. No complaints!

SUPER73
United States
About 1 month using the app
April 24, 2024

Super easy to setup and use. You can be collecting post purchase data in less than 10 min

Better Way Health
United States
14 days using the app
February 26, 2024

We've been using Fairing for a variety of post-purchase survey question types for ages and we love it! Great team and super easy to use

Jack Archer
United States
Over 1 year using the app