Fairing: Post Purchase Surveys , 181 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its easy setup, management, and excellent support. They appreciate the variety of post-purchase survey questions and high response rates. The ability to link feedback to transaction data and integration with Google Sheets, Klaviyo, and Shopify flows are valued features. Merchants also praise its affordability and the customer insights it provides, aiding in improving marketing strategies. The support for Flow, enabling automated responses into a shared Slack channel, is also noted. The app is recognized for providing key insights across the marketing funnel, aiding in informed decision-making.
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Super easy to set up and manage and the team offers excellent and timely support. Highly recommended!
can highly recommend. Great service, super product. Integrates with triple whale, Shopify flows. Good analytics and modularity of the survey tool.
Can't recommend this app enough. It's an affordable way to acquire invaluable information, and the company is constantly working on updates, integrations, insights, and more. We utilize it religiously to see how our post-purchase survey responses change as we modify varying marketing channels.
LOVE IT! This helped us gain so many valuable insights it's just unbelievable, and the team is so helpful with ANYTHING, nothing but compliments - a MUST for any store.
Couldn't recommend Fairing more. Installation and setup was a breeze. Their existing question bank saved the team lots of time having to figure out the best questions to ask, and how to ask them. They've made the data very easy to interpret at a glance, and very detailed with an export. The Fairing team is incredibly attentive to any issue or question we may have, and the team is very collaborative and welcoming to suggestions.
By far the best post-purchase survey app – from product to support we’ve been super impressed with the team at Fairing. We mainly ask attribution related questions, and have more recently started asking questions to help solve CRO and personalization. Highly recommend their Google Sheets Extension and Klaviyo integration.
Big fan of Fairing and their team. They’ve been immensely helpful in helping us scale our instructor channel and measure word of mouth. Our response rate is always over 50% which we were surprised by!
Fairing was easy to set up and gave us immediate, useful data. We used the built-in integrations to send to other systems and make the data collection work, providing a better customer experience.
An essential tool to scaling your business -- the insights you learn from Fairing are invaluable, and you cannot replace with Google Analytics, Northbeam, or any other attribution tool. The platform keeps getting better and better -- they're adding new features at a rapid rate. The styling of the post-purchase survey is highly customizable for any brand. The team there is excellent and always willing to help.
Fairing has been super helpful to our team as another data point in the elusive attribution triangle. The attribution part was the main reason we started using it but was surprised to find out how beneficial it is for surveying our customers on other questions outside of attribution.
Plus, their team is incredibly helpful and provides excellent support. Highly recommend Fairing.