Enquire Post Purchase Survey

Enquire Post Purchase Survey

by Hodi, Inc.

Post purchase survey & marketing attribution platform

5.0 of 5 stars(69 reviews)

Two-Step Questions

Add a follow up question to each question response. If a customer selects "Influencer", follow up with "which one?" *Currently in Beta.

Immediate attribution data

Easily compare survey results to UTM parameters to better understand your customer journey or push data to 3rd parties with Shopify Flow.

Turnkey survey design

Your post purchase survey intelligently styles itself to fit in with your theme's existing branding. Get your survey up in 2 minutes.


About Enquire Post Purchase Survey

Install EnquireLab's Post Purchase Survey now to learn more about your customers and understand your marketing efforts.

Enquire's integration with Shopify and Shopify Plus lets you create your post purchase survey and be up and running in less than one minute–automatically styled to fit within your existing theme design.

Integrations include Klaviyo, Recharge Payments, Google Analytics, CartHook, Rockerbox, & Shopify Flow.

"One More Thing: Where Did Your Hear About Us?"

With many of your conversions coming from direct and branded organic search, it’s difficult to understand what’s really working and what isn’t. By asking your customers directly where they heard about you, you'll receive actionable insights into what’s working and what isn't.

Compare Individual Survey Responses With Last-Click Referral Sources and UTM Parameters

In your responses dashboard, easily compare individual survey responses with the referring site that drove your customer to your site. Surface valuable insights like "Heard from a friend" and converted via a Google Search Ad.

Customize Your Survey To Learn More About Your Customers

A few examples of questions we've seen merchants use: * One more thing: How did you hear about us? (default) * What best describes you? * What product should we make next? * How would you rate your shopping experience? * What is your preferred method of connecting with us? * Looking for more ways to segment your email lists? Use survey response data!

Features Overview

  • Customize your survey question from our default “How did you hear about us?”
  • Update possible answers to match your marketing efforts. Enable or disable the ability for customers to write in an "Other" response.
  • Choose to only show your survey to new customers.
  • Compare individual customer answers with your referral sources and UTM parameters.
  • Customize the survey confirmation message to your liking – even include a discount code for future purchase.

Custom Survey Location (Shopify Plus Only)

Merchants on Shopify Plus can customize the location of their survey by simply adding a tag to the Checkout.Liquid template.

What's New

  • Klaviyo Integration
  • Carthook Integration

Coming Soon

  • Response Clarification (i.e. Podcast --> which one?)
  • More third-party integrations (Smile.io, Zapier)
  • Advanced analytics
  • Multi-question support

Integrates with

  • Google Analytics,
  • Recharge,
  • Shopify Flow,
  • google tag manager,
  • Klaviyo,
  • Carthook

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Starter

$10/month

  • Unlimited Responses

  • Google Analytics integration

Enhanced

$30/month

  • Unlimited Responses

  • Export Responses

  • Klaviyo Integration

  • ReCharge Integration

  • Shopify Flow Integration

  • Rockerbox Integration

Pro

$60/month

  • Unlimited Responses

  • All Integrations In Enhanced

  • Export Responses

  • Remove Enquire Branding

  • 2-Step Questions (Beta)

Pro Enhanced

$100/month

  • Unlimited Responses

  • Multiple Surveys

  • All Integrations

  • Export Responses

  • Remove Enquire Branding

  • 2-Step Questions (Beta)

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
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  • 1 of 5 stars
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Most recent reviews

Wildhorn Outfitters

This is one of those secret little weapons that helps drive strategy in such a simple way. I created a survey asking customers how they heard about us and then listed out our channels. Using the responses helped to guide my budgeting/channel development based on where people were already hearing about us. Additionally, the customer service is elite and the founder is involved. I highly recommend this app to all shopify store owners.

Heights

This is a great app!! Not only because it saves us so much time, but because of its ability to offer valuable insights. Not to mention the excellent support I get whenever I need it. I can't see myself using any other app but this one, period. Thank you!

Plato

Solid app, great UX, easy to use, surprising level of customer compliance!
Amazing how much info you get by asking right on that thank you page. Would love this to be a liiiiitle cheaper but it's well-designed and I'm not unhappy with my choice.