Fairing Post Purchase Surveys
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Post-purchase surveys that boost revenue—track attribution, LTV, & NPS. All features on all plans!
Discover which marketing channels actually drive sales with post purchase surveys (PPS) on your thank you & order status pages. Analyze post-purchase survey responses against your order & LTV data to discover your best channels. Sync responses to Klaviyo, Google Sheets, Shopify Orders & more. Capture survey data on attribution, NPS, segmentation, & CRO. Get to actually kno w your customers. Create a powerful "how did you hear about us?" (HDYHAU) survey that drives revenue.
- LTV Analytics! Compare survey responses to customer LTV insights
- Shopify Plus Certified post-purchase surveys (PPS) for attribution, NPS, etc
- Seamless Integrations: Klaviyo, Google Sheets, Elevar, Shopify Flow, & 22 more!
- Smart Targeting: new v returning, product purchased, geography. Translations
- Shopify-native surveys: Order Status & Thank You Page Checkout Extensions
Languages
English
Works with
- Checkout
- Shopify POS
- Customer accounts
- Shopify Flow
- Google Analytics
- Klaviyo
- Google Sheets
- Checkout Extensions
- Yotpo
- Triple Whale
Categories
Form customization
Survey types
Submission management
Customer behavior
Marketing and sales
Visuals and reports
Pricing
Up to 500 Orders
$49 / month
- Post-purchase Surveys
- Unlimited Questions & Responses
- Free LTV Analytics Add-On
- Follow-up Questions
- NPS
- 25+ Integrations
- API
- Translations
14-day free trial
Up to 1K Orders
$99 / month
- Post-purchase Surveys
- Unlimited Questions & Responses
- Free LTV Analytics Add-On
- Follow-up Questions
- NPS
- 25+ Integrations
- API
- Translations
14-day free trial
Up to 5K Orders
$149 / month
- Post-purchase Surveys
- Unlimited Questions & Responses
- Free LTV Analytics Add-On
- Follow-up Questions
- NPS
- 25+ Integrations
- API
- Translations
14-day free trial
Up to 7.5K orders
$199 / month
Above 7.5K in monthly orders? Pricing scales with volume and can be found on our pricing page.
- Post-purchase Surveys
- Unlimited Questions & Responses
- Free LTV Analytics Add-On
- Follow-up Questions
- NPS
- 25+ Integrations
- API
- Translations
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (188)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its insights into customer behavior and preferences, essential for refining business strategies. It features easy setup, a user-friendly interface, customizable surveys, and seamless Shopify integration. The app boasts high response rates and reliable performance, with robust support for data analysis through various tools. Customer support is frequently praised for its responsiveness and effectiveness. Regular updates ensure it meets evolving business needs.
Fairing lets us understand how the shopping experience impacted our customers. We're using a combination of onsite surveys, post-purchase and post-delivery surveys to learn how we can improve our overall customer experience.
The Fairing team is really impressive with customer service. I hadn't reached out before and needed help with the Google Sheets integration and they helped with everything! Awesome service, and great product.
Fairing has given us invaluable insights about our customers - from how they discovered us to the nuances of behavior by country. The Fairing team continues to be a fantastic partner to us, giving us strategic recommendations on how to enhance our post-purchase surveys & providing a unique perspective on how to leverage the insights we're collecting. I cannot recommend Fairing enough!
Fairing has been tremendous in allowing us to understand how our customers are hearing about us. The Fairing team has been an incredible thought partner regarding how to further enhance our post checkout surveys to ask questions better, make the experience easier for our customers to respond, and clean up responses so they are more actionable for our team.
Support
App support provided by Fairing.
Or visit their support portalResources
Launched
May 7, 2018 · Changelog
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