Reviews (2,322)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines product importing and order management, integrating smoothly with Shopify. They commend the responsive customer support and fast shipping times, which enhance both customer and merchant satisfaction. The app offers a wide product range and branding options like custom packaging, aiding in professional brand development. Competitive pricing and no upfront costs also contribute to better budget management and profit margins.

Edited October 22, 2024

im broke my store clothing , with that EPROLO , verry poor quality products with a bad attitudine from support contact, ever also the delivery its take more than 1 month for get it.

CrocoDrilu
Spain
2 months using the app
October 12, 2024

Great ap! Good prices on the products and so many products!

Ginuwin Artistry
United States
29 days using the app
September 23, 2024

I was helped with an issue I had by a support member called Rick who sorted out my issue promptly and professionally

Dynamic Threads
Australia
About 2 months using the app
September 6, 2024

Eprolo drop shipping is a wonderful experience for me and easy to use and very convenient to build your own e commerce store

Mucudy's One Stop Spot
United States
7 months using the app
September 2, 2024

Eprolo is very helpful. I have been using eprolo for a number of my stores and it is really helpful each time I use it. And the customer service is even better, the agents are always really helpful and kind

luxova
Cyprus
About 2 months using the app
May 15, 2024

I've had an all around great experience working with Eprolo. Shipping is fast, they can handle high order volume, and they're able to source any products I need at a lower price than is available on Aliexpress. But working with my agent Bella is especially what has made this such an amazing experience for me. Bella goes above and beyond to make sure all of my dropshipping needs are taken care of. I will happily continue working with Eprolo, and would recommend them over any of the other dropshipping service providers I've tried.

Jewelry Store
United States
About 2 years using the app
Edited December 24, 2024

Eprolo is the worst dropshipping agency I've ever worked with and I strongly advise against even considering working with them. Here are the biggest problems I've experienced:

Unreliable delivery times: Promised delivery times are completely unrealistic. Even if you pay extra for faster shipping, orders regularly arrive much later than stated. Customers are frustrated and this has a direct impact on your business.

Lies and incompetence: The support agents, especially Evelyn, are the epitome of unprofessionalism. One day you are told that a problem is solved, the next day everything is different again. You are obviously being lied to just to keep you quiet.

No responsibility for mistakes: If Eprolo makes a mistake - be it with the order, the product, shipping or communication - they take no responsibility whatsoever. Refunds? Not a chance! Instead, you are fobbed off with empty promises.

Poor product quality: The products delivered are often of inferior quality. This destroys customers' trust in your business and not only costs you money in the long term, but also your reputation.

Incorrect tracking information: The tracking numbers provided often don't work or show incorrect information. Customers are constantly asking where their order is and you can't provide a reasonable answer.

No transparency: From costs to delivery times, Eprolo is a mess. They don't keep their promises and leave you in the dark about what's really going on.

Poor communication: Customer service is extremely difficult to reach. When you finally reach someone, you feel like you're talking to a wall. No real solution, just standard phrases.

If you are looking for a dropshipping agency that is reliable, honest and professional, then Eprolo is the worst choice you can make. Your business deserves a partner that keeps its promises - and that's definitely not Eprolo!

GLANIX
Germany
4 months using the app
October 22, 2024

Excellent service, recommended

shine&dreams™
Italy
3 months using the app
July 19, 2024

iI just started using EPROLO recently after starting my Shopify store. EPROLO is the only drop shipping company I’ve seen so far that is free to use which is great for us beginners. My experience with them has been good. Lots of products to choose from and they respond quickly to import product and service costumer is replaying soon

MIZYANE STORE
Saudi Arabia
12 months using the app
October 25, 2024

Je tiens à remercier Eprolo pour leur excellent service de dropshipping ! L’équipe est réactive et toujours prête à aider. Les produits sont de qualité et les délais de livraison sont respectés. Je recommande vivement Eprolo à tous ceux qui cherchent un partenaire fiable pour leur business. Merci encore pour votre professionnalisme !

Ma boutique
France
3 months using the app