Reviews (292)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants recommend this app for enhancing the shopping experience by providing clear and accurate shipping information on product pages, cart, and checkout based on customer location. It's noted for its easy setup, integration with Shopify themes, and customization options. The support team is highlighted for its fast and efficient service, often resolving issues quickly, which adds to the positive merchant sentiment.
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This app is an excellent tool for displaying shipping information clearly to users, making the entire shopping experience more transparent and smooth. I recently switched to a new theme and encountered a small issue with the app's integration. However, their support team went above and beyond to assist me. They responded quickly and worked with me to resolve the problem within just 30 minutes! The level of customer service was impressive—friendly, professional, and highly efficient. I couldn’t have asked for a better experience. If you're looking for an app that enhances your store and provides top-notch support, I highly recommend this one!
Thank you for leaving an amazing review! We're very proud to hear that you are happy with the support you received. We really appreciate your feedback, we are committed to maintaining high standards in user experience from the app.
Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!
Best regards,
Emma
EDDer Customer Support Team
very good service from these people
Thank you so much for leaving an amazing review! We're very proud to hear that you are happy with the support, we really appreciate your feedback. We are committed to maintaining high standards in user experience from using the platform.
Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!
Emma
EDDer Customer Support of Channelwill
funktioniert, der support reagiert schnell und effizient.
Super um den deutschen gesetzlichen Lieferzeitregelungen gerecht zu werden.
Verwende die app jetzt schon länger als ein Jahr, alles top.
Vielen Dank, dass Sie sich die Zeit genommen haben, eine so tolle Bewertung zu hinterlassen! Wir freuen uns, dass Sie mit dem Service zufrieden sind. Solches Feedback motiviert uns, unsere Services weiter zu verbessern. Wir freuen uns sehr über Ihre freundlichen Worte.
Bitte wenden Sie sich jederzeit an uns, wenn Sie Unterstützung benötigen oder Ideen und Vorschläge haben, wie wir die Plattform weiterentwickeln können. Wir sind rund um die Uhr für Sie da.
Wir sind immer auf der Suche nach Möglichkeiten, unsere Produkte zu verbessern und für alle Benutzer nützlich zu machen.
Nochmals vielen Dank für Ihre netten Worte!
Mit freundlichen Grüßen
Emma
EDDer Kundensupport von Channelwill
I don't like the feature because it take into account your Draft products and counts them as live products, also it limits you. I have the Pro Plan which is supposed to allow you up to 1,000 products. I don't have a 1,000 products but the app takes into account my draft products and collections that are draft so it counts against your quota. Also, customer service is good but it takes to long for "escalation" team to respond. I have products that need a different delivery time and I can't add them because it says I'm over my limit which I have less than 500 active products, so the app is not full proof and they ask you to upgrade in order to use the service, even though I dont have 1,000+ products. I'm going to uninstall this app and go with another app.
Now going on 4 days and no solution??? C'mon! DAY 5 NOW, NO SOLUTION! I'm uninstalling this app!
Dear The Nichole Collection,
I hope this email finds you well. This is Kim from the EDDer Support Team. Thank you for sharing your detailed feedback. I'm truly sorry to hear about the difficulties you've encountered with our app and the frustration it has caused you. Your concerns are very important to us, and I want to address each of them to ensure we can improve your experience and prevent such issues in the future.
Firstly, I understand your frustration with the app counting draft products and collections towards your quota. I apologize for any inconvenience this has caused. We are currently working on a solution to ensure that only active products are counted towards your limit. Your feedback is invaluable, and we are making this a priority for our development team.
Regarding the escalation team's response time, I apologize for the delays you've experienced. Providing timely and effective support is crucial, and we're taking immediate steps to improve our response times for escalated issues.
As for your issue with product limits and delivery times, I understand how this has impacted your operations. Our team is now working on this to ensure that our app functions correctly and meets your needs without requiring an unnecessary upgrade.
I deeply regret that you feel the need to uninstall our app and explore other options. Your satisfaction is our top priority, and we would hate to see you go. If you're willing to give us another chance, I'd like to offer you a complimentary extension of your current plan to ensure we resolve these issues to your satisfaction.
Please let me know if there's anything else we can do to assist you. I am committed to making this right and hope to restore your faith in our app and service.
Thank you again for your valuable feedback.
Best Regards,
Kim|EDDer Support Team
Not easy to set up but after a little trial and error it works.
Thank you for taking the time to share your experience with our app. We genuinely appreciate your review and your honest feedback about the setup process.
We understand that getting started with new software can sometimes be a bit challenging, and we’re glad to hear that with a little trial and error, you were able to get everything working smoothly. Your patience and persistence are truly commendable.
Your insights are incredibly valuable to us, as they help us identify areas where we can improve. Our team is continually working to enhance the user experience, and your feedback plays a crucial role in that process. We are committed to making our app as user-friendly as possible and ensuring that all our customers have a seamless experience from the start.
We’d love to hear more about how we can further improve your impression of our app. Your input is incredibly important to us, and we are excited to hear your suggestions. If there’s anything more we can do to assist you, please don’t hesitate to reach out.
Thank you once again for your support. We’re thrilled to have you as part of our community and look forward to continuing to meet your expectations. We will look forward to your response. All the best for your business!
Best regards,
Mariadel/EDder Support 💫
Great customer service, Emma helped me resolve my issues very quickly. I highly recommend this app.
We highly appreciate your positive feedback! 😊 We're glad to hear that problems you have encountered have been resolved! If you have any further questions or concerns, feel free to reach out to us. Thank you for using the platform! 👍🚀
Best Regards,
Emma
EDDer Customer Support
I have been constantly having issues with it displaying the ETA on products. I have been using this app for 2 years and am constantly having to reach out to support for the same issues time and time again. It's not as seamless as it presented. It is a good application.. when it actually works. Although Kim from the EDDer Support Team has responded, still not response back from multiple emails regarding my issues. This is not a great app nor am I receiving the customer service necessary.
Hello There,
This is Kim from the EDDer Support Team. Thank you for sharing your feedback regarding your experience with our app. We sincerely apologize for the recurring issues you've encountered, particularly with displaying the ETA on products. Your satisfaction is of utmost importance to us, and we're committed to resolving these issues to ensure a smoother and more seamless experience moving forward.
We understand the frustration that comes with encountering the same issues repeatedly, especially after using our app for two years. Please know that your feedback has been shared with our development team, and we are actively working on identifying and addressing the root cause of these issues.
Additionally, we want to reassure you that we are continuously striving to enhance the user experience and uphold the standards of quality and reliability that we aim to deliver. We are grateful for your loyalty and patience as we work to resolve these issues and restore your confidence in our app.
If you have any further questions, concerns, or suggestions for improvement, please don't hesitate to reach out to our support team. We are here to assist you every step of the way and ensure that your experience with our app meets your expectations.
Thank you for your valuable feedback, and we look forward to regaining your trust and providing you with a more seamless and enjoyable experience with our app.
Kind regards,
Kim|EDDer Support Team
Bei jedem neuen Produkt kann ich dieses nicht in der leiste für produkte hinzufügen finde. Es dauert bis durch aktivieren und deaktivieren und auch durch andere Möglichkeiten das neue Produkt in der Produktauswahl erscheint.
Hallo,
Vielen Dank für Ihre Nachricht. Es tut mir leid zu hören, dass das neue Produkt nicht sofort in der Produktleiste erscheint. In einigen Fällen kann es tatsächlich eine kurze Verzögerung geben, bis das Produkt nach dem Aktivieren und Deaktivieren oder anderen Änderungen angezeigt wird.
Wir empfehlen, den Cache Ihres Browsers zu leeren oder die Seite neu zu laden, um sicherzustellen, dass alle Änderungen korrekt angezeigt werden. Falls das Problem weiterhin besteht, lassen Sie es uns bitte wissen, damit wir weiter untersuchen können.
Wir sind stets bemüht, unseren Service zu verbessern und möchten sicherstellen, dass Sie mit unserer Plattform rundum zufrieden sind. Falls es noch andere Aspekte gibt, bei denen wir Ihnen helfen können, oder wenn Sie Anregungen haben, würden wir uns sehr freuen, von Ihnen zu hören.
Danke für Ihre Geduld und Ihr Vertrauen!
Beste grüße,
Nova |EDder Support-Team
Amazing app and great prices. Awesome customer support with insanely fast response (I e-mailed them and got a response within 2 minutes). Love the app and will continue to use it
Thank you so much for your fantastic review! 😊 We're thrilled to hear that you find our app amazing and appreciate our great prices. 🚀 Our team is delighted to know that you had a positive experience with our customer support and that we could respond to your email within 2 minutes! ⏰ We're honored to have you as a valued user, and we look forward to providing you with continued excellence. 💙🌟 Thank you for choosing our app!
Best Regards,
Sophie|ETA Support Team
its great
Thank you for taking the time to leave 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, we always try to improve user experience.
Feel free to contact us anytime, we are available 24/7 to provide assistance.
Thank you again!
Emma
EDDer Customer Support