Reviews (140)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly value this app for its ability to enhance the shopping experience by providing customizable estimated delivery dates on product pages, carts, and during checkout. They praise its easy installation, user-friendly interface, and seamless integration with various themes. The customer support is also commended for being quick, professional, and effective, often resolving issues promptly. Both free and paid plans are appreciated for their performance and support quality.
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La aplicación es buenisima, de mucha ayuda para dar una estimación de entrega diaria y si tienes algún problema configurandola el servicio al cliente responde super rápido, casi al instante.
¡Muchas gracias por tu comentario! 💙
Nos alegra saber que la aplicación te ha sido de gran ayuda para estimar tus entregas diarias. Nuestro equipo de soporte siempre está comprometido en brindar asistencia rápida y efectiva, así que es un gusto saber que tu experiencia fue positiva.
Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!
Sophie|EDDer Support Team CWILL
works and support was very helpful with issues we encountered.
Thank you so much for your kind review! 😊 We’re glad to hear that everything is working well and that our support team was able to help you with the issues you encountered.
If you ever need further assistance, we’re always here to help. We truly appreciate your support! 🙌
Best Regards,
Kim|EDDer Support Team of Channelwill
Great support team. i reached out for a error on my website display. Sophie responded me right away and the team helped resolve my issue within the same day. many many thanks and recommend this app
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that Sophie and our support team were able to assist you quickly and resolve the issue the same day. Your recommendation truly means a lot to us! Please don’t hesitate to reach out anytime you need help — we’re always here to support you. 💪
Best Regards,
Kim|EDDEr Support Team
El soporte de atención al cliente respondió a mi consulta y la solucionó rápida y eficazmente.
En cuanto a la aplicación, el único problema que se repite es que tarda unos días en hacerse visible en mi tienda al cambiar de tema.
¡Muchas gracias por tu amable comentario! 😊 Nos alegra saber que nuestro equipo de soporte pudo ayudarte de manera rápida y eficaz. Siempre estaremos aquí para asistirte cuando lo necesites. 💪✨
Saludos cordiales,
Nova
EDDER Support Team of Channelwill
I don't like the feature because it take into account your Draft products and counts them as live products, also it limits you. I have the Pro Plan which is supposed to allow you up to 1,000 products. I don't have a 1,000 products but the app takes into account my draft products and collections that are draft so it counts against your quota. Also, customer service is good but it takes to long for "escalation" team to respond. I have products that need a different delivery time and I can't add them because it says I'm over my limit which I have less than 500 active products, so the app is not full proof and they ask you to upgrade in order to use the service, even though I dont have 1,000+ products. I'm going to uninstall this app and go with another app.
Now going on 4 days and no solution??? C'mon! DAY 5 NOW, NO SOLUTION! I'm uninstalling this app!
Dear The Nichole Collection,
I hope this email finds you well. This is Kim from the EDDer Support Team. Thank you for sharing your detailed feedback. I'm truly sorry to hear about the difficulties you've encountered with our app and the frustration it has caused you. Your concerns are very important to us, and I want to address each of them to ensure we can improve your experience and prevent such issues in the future.
Firstly, I understand your frustration with the app counting draft products and collections towards your quota. I apologize for any inconvenience this has caused. We are currently working on a solution to ensure that only active products are counted towards your limit. Your feedback is invaluable, and we are making this a priority for our development team.
Regarding the escalation team's response time, I apologize for the delays you've experienced. Providing timely and effective support is crucial, and we're taking immediate steps to improve our response times for escalated issues.
As for your issue with product limits and delivery times, I understand how this has impacted your operations. Our team is now working on this to ensure that our app functions correctly and meets your needs without requiring an unnecessary upgrade.
I deeply regret that you feel the need to uninstall our app and explore other options. Your satisfaction is our top priority, and we would hate to see you go. If you're willing to give us another chance, I'd like to offer you a complimentary extension of your current plan to ensure we resolve these issues to your satisfaction.
Please let me know if there's anything else we can do to assist you. I am committed to making this right and hope to restore your faith in our app and service.
Thank you again for your valuable feedback.
Best Regards,
Kim|EDDer Support Team
esta muy bien m encanta
¡Muchas gracias! 😊 Nos alegra saber que todo va bien. Agradecemos enormemente su apoyo y confianza. 💛
Atentamente,
Kim|Equipo de asistencia de EDDer✨
Perfect Service
Thank you so much for your kind words! We’re thrilled to know you’re satisfied with our service. 😊 If you need any other assistance, please feel free to message us anytime!
Best Regards,
Kim|EDDer Support Team
Muy buena app y el servicio de atención es excelente
¡Gracias por tu maravilloso comentario! 😊
Nos alegra saber que estás disfrutando de la aplicación y que nuestro servicio de atención al cliente ha cumplido tus expectativas. Tu apoyo significa mucho para nosotros. ¡No dudes en ponerte en contacto con nosotros si necesitas ayuda!
Saludos cordiales,
Kim | Equipo de asistencia de EDDer de Channelwill
5 stars for the support staff Nova. Super helpful and quick to address our problem!
Thank you for your excellent rating to our Customer Support Nona. We are extremely happy to hear that she is super helpful and addressed your problem quickly! If ever you have other concerns, you can always contact our team anytime!
Best Regards,
Kim|EDDer Support Team
Good App. But it should have inventory based EDA functionality also.
Thank you for your positive feedback! 😊 We're thrilled to hear that you find our app good. Your suggestion about inventory-based EDA functionality is valuable, and we appreciate your input! 🚀 We're always working to improve, and your feedback helps us make the app even better. Stay tuned for updates! 🛠️✨
Best Regards,
Sophie|EDDer Team