The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I needed a way to get Shopify items into Etsy, HOWEVER, I have many custom attributes (metafields) that are not standard in Shopify.
Finding an app that can map my custom attributes to Etsy is not easy, there are only about two, maybe 3 at a normal price range that offer this.
I tried them all and decided on this one for one main reason, the support was very quick to reply and resolve any issues. Others would take three to 5 days just to reply. If your a business owner like me you know time is money.
The app is not perfect but they demonstrated to me that they are committed to helping customers, after all, setting this stuff up is not easy for most people and you likely will need help, no matter which app you use.
They also told me that a new upcoming release will auto update any changes from Shopify to Etsy and I think that is a fantastic add on.
Steve Madar - Get Better Clicks
I had some very frustrating issue but I am happy to report that the support team was able to fix each one!
I do suggest when you need support to be detailed and to provide screenshots when possible to minimize the back and forth when resolving issues.
I write this to save others their time and sanity. Only 1 item uploaded to Etsy and got an error message for everything else, but with no way to figure out what to do. They're overseas so Live Help was always closed and the one time it was open, no response for the 40 min I was on the site. I'm MTN standard time and you can only schedule a session starting at 9:30pm and into the night. I emailed them on a Friday, got a response Monday, sent a follow up question and never got another reply.
I just love working with Arpan who is the Customer Happiness Executive for ExportFeed, he is just the best!
The service provided by Arpan who is the Customer Happiness Executive for ExportFeed was truly world-class. Over the weekend, I ran into some sort of coding error where the ExportFeed app was not receiving the sales communications from Etsy to send triggers of the sale to my Shopify account properly. Arapan and his developing team took immediate action and worked diligently over 2 days keeping consistent communication through email and the Facebook Messenger App with me every step of the way to fix the problem. His customer service and the overall experience was a delight during a very stressful time for our business. ExportFeed went above and beyond my expectations and I can see why this is the go to app and best solution! My problems are fixed and I can now sell with flawless integration and no worries whatsoever knowing I have a stellar support team awaiting if an issue arises. Thank you ExportFeed!!
The Print Emporium
Sadly no help from their team , on how to use this for Amazon AU. Several messages to their team - and no real help. I contacted Amazon seller support, and they couldnt get it to work either. So will need to delete and look elsewhere which is a shame..
We're sorry you have not been able to contact us straight away on a live chat session. We've tried to outreach you on multiple occasions through email and phone but unfortunately we haven't heard from you back. We're happy to help you list and sync with Amazon AU.
Great support, for any issue you meet, they are just there to sort it out! They don't count time, Listing is easy and fast. I highly recommend it.
The Village Country Store
The Worst. Nobody is ever there to chat, there is not live help. Cancelled a huge amount of sales due incorrect inventory syncing. Deleted the app. amazon has just INFORMED me that my account with them is at risk of deactivation, because my cancellation of orders is at 50%. I had perfect account health with amazon prior to this horrid app. Exportfeed, remove your feeds from my amazon and etsy accounts now!
Your reply to me is a bold face lie. I have all the emails/contacts/my web developer emails, all that helped to straighten out your mess and have reported you to shopify. I will also reach out to Shopify CEO Tobias Lütke. This is not good business and caused me immense downtime, and I still have my amazon on hold trying to clean up your mess! You even renamed my products erroneously causing huge confusion. Apparently you were not using my shopify feed. You must be using some other feed unrelated to my account.
First of all it we are sad you had a negative experience while exporting your products and syncing your orders. Our support has reached out to you for assistance within hours but you refused our help at that time. Our team will always respond within hours on weekdays or direct during our office hours through Live chat. Sorry to say but it’s not the Exportfeed app what caused your issues but it’s the fact that you submitted products to Amazon both automatic and manually. Of course we’re more then happy to help you setup feeds and automate your order sync.
Best regards, Exportfeed support team.
Very happy with this app will use it all the time.
It help to list in many different Markets with very friendly and helpful customer support , I recommend this app to all,
Display and Jewelry
Given that Amazon creates a lot of friction, ExportFeed does what they can to help you get your products online, as soon as possible.
Excellent customer service helping get linked to Esty. Super friendly and fast. Great help to me. A must use with any Shopify store.