Reviews (571)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective synchronization between Shopify and Etsy, enhancing inventory management and order fulfillment. It features a user-friendly interface, easy setup, and supports bulk uploads and SKU management. The app's performance is reliable, and customer support is highly praised for its responsiveness and helpfulness, often resolving issues quickly.

November 3, 2018

Only the operator can upload some products hard. Although variants are displayed in the products, but no more pictures except the main picture.
I was told that they are still working on the Etsy Channel. I find it quite inappropriate to deduct the amount for a whole year for an app that is not ready yet.
The "Premium" support is friendly but that does not help if the promises of the app are not met.
Anyway, I've been trying to upload my products to Etsy for almost a week - with no real success.
The promises on the website of the operator have not been respected !!!
100 bucks in the sand for almost nothing! I can only warn!

bennodo
Germany
11 days using the app
Digital Product Labs replied May 3, 2019

Hi there,
Sorry for the inconvenience. Regarding the variants, there are limitations in the Etsy API and we've regularly been updating our app as far as their API allows.
As for the images, Etsy allows to upload up to 10 images including the feature image. We had experienced the image upload issue but that has already been solved through the re-upload feature that we've added.
If you'd like, we can help you to upload your products to Etsy during a free demo session also.
Regards

November 15, 2021

In the beginning I was very confused and I gave up. The support team reached out to me via email and google chat and LITERALLY walked me thru the ENTIRE process!!!!!!! 7 star review. Darpan was a great help and spent a lot of time assisting us as we navigated the system. Download this app!! This is the one you need.

Get Laced Laces
United States
About 8 hours using the app
Digital Product Labs replied November 22, 2021

Hi there, thanks for your review! I'm so glad to hear that our team was able to help you get up and running. We're always here to answer any questions you may have about the app or Etsy integration in general.

We hope you'll keep us updated on how things are going with your store, we love hearing success stories from new users :)

May 19, 2023

Spent weeks trying to get the products to link with between Shopify and Etsy and it never worked. We had all our SKU, Product titles, variant titles, qty, and prices that match exactly and it never would link. Support is horrible and they kept telling us they would respond and no one would respond. Chat is fast to respond, but often that ended with them telling us they needed to have a developer help, and then nothing would happen. I would not recommend this app. We also had orders that failed to transfer over so we had to manually process orders.

Mill Wood Art
United States
8 days using the app
October 26, 2023

Surya was incredibly helpful and patient while helping me set up my integration. Thanks to stellar customer service, I just started using this app and I'll confirm my subscription.

Buzz Vintage Boutique
United States
About 8 hours using the app
May 13, 2020

I tried Export Feed, Codisto then finally Koongo. Koongo was by far the simplest to set up and sync so I went with that. This one does work as does Codisto. i would download all 3 and see which one you prefer. I would think Koongo would be best for the vast majority.

Rug Love
United Kingdom
9 days using the app
July 27, 2023

Setup was easy, but don't make the mistake that I did. Shopify overwrites everything in Etsy, which is great to start, but I spent hours making edits directly in Etsy after the initial sync (tags,etc.) only to have it all wiped away because I had a box checked in settings that was easily overlooked. Good support, but a hard lesson to learn so I will be keeping them separate.

Keystone Inspired Co.
United States
9 days using the app
April 1, 2023

After installing the app and linking it with Etsy I had some questions around how to sync the orders.

My questions where answered prompt through the Livechat.

Highly recommendable.

Stork Promotional Products
Thailand
About 6 hours using the app
February 2, 2022

This is my first time using software like this for my Shopify Store. I am sending my items from Shopify to Etsy. So far it has been good as it is my first day. I did have one error but I used the chat to speak with someone about it and they immediately responded. I am in the trial phase of this and will give an update after my trial end date. So far it has been an easy and good experience.

Keoki Original
United States
About 6 hours using the app
Digital Product Labs replied February 8, 2022

Thank you for your review Keoki! We're so glad to hear that the integration is going well and that you were able to chat with someone about an issue.

We want every customer's experience to be a good one, so if anything comes up in the future please don't hesitate to reach out. We'll do our best to help out.

Edited January 19, 2020

Sadly no help from their team , on how to use this for Amazon AU. Several messages to their team - and no real help. I contacted Amazon seller support, and they couldnt get it to work either. So will need to delete and look elsewhere which is a shame..

The Print Emporium
Australia
7 days using the app
Digital Product Labs replied January 27, 2020

We're sorry you have not been able to contact us straight away on a live chat session. We've tried to outreach you on multiple occasions through email and phone but unfortunately we haven't heard from you back. We're happy to help you list and sync with Amazon AU.

Edited November 20, 2021

The help people were very responsive to an issue I had and helped me with it however debating uninstalling only because I am starting to feel like after being on Etsy for a few months its just not working out for me. I would suggest this app and will use it if I do decide to stay on Etsy. Its easy to use and has helpful customer service.

Kiki B Design Studio
United States
6 days using the app
Digital Product Labs replied November 22, 2021

Hi Kiki, thank you for the feedback! We're sorry to hear that it's not working out for you on Etsy. I'm glad to hear that our team was responsive and helpful during your issue.

We'll be more than happy to help you resume your sync if you do wish to continue on Etsy going forward.