Reviews (554)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and efficient syncing between Shopify and Etsy, improving inventory management and operational efficiency. The customer support, particularly from team members like Surya, Nirmal, and Pratik, is frequently highlighted for its responsiveness and helpfulness. Features such as bulk uploading and real-time syncing are especially beneficial for merchants with large product inventories. Additionally, the proactive customer service and comprehensive training sessions, including demo calls, are valued for helping merchants maximize the app’s benefits.

July 21, 2020

DO NOT USE THIS APP. 100% FALSE ADVERTISING. I downloaded this APP to integrate my shop with Bonanza. If you look in the Ad for this APP above, you will clearly see "Bonanza" on their list of 40+ shops they CLAIM to integrate with. I downloaded the APP and sure enough, there was a link to Bonanza on their main page and I began building product feeds to sync my shop. After spending hours building feeds for each of my categories, I started the migration process and found there was no "upload to Bonanza" button. Instead, the only option was a button labeled: "HOW to upload to Bonanza". OK, so now I'm clicking on their "HOW TO " button and I get sent a page full of dead web links. When clicking on the various links of their "How To" landing page, you will see results that state: "error, no page found". So now I decide to search Youtube and Google for help. hoping that maybe another Shopify user has had experience with this APP. Furthermore, I attempted to contact Exportfeed via their chat and no one was live at that time. After the Youtube and Google searches were unsuccessful I decided to send an email to Exportfeeds tech-support asking for help. This was last Thursday. So after spending hours pulling out my hair, I wondered if I should just abort mission, delete the APP and try another source. But I decided not to act in haste and instead I'd wait for a response from tech support. Well today is Tuesday and I got my response and I was shocked to say the least. I was told "Our APP doesn't support integration with Bonanza". Seriously. They have Bonanza listed above as one of the platforms that their APP supports. They have Bonanza in their list of choices for various integrations once you're inside their APP...but they DON"T SUPPORT BONANZA! How is this even possible? The only thing I can think of is that Exportfeed probably only integrates with a small handful of the platforms listed above and the rest are all just listed to "pad their resume" and allow them to claim that they support 40+ platforms. This id a disgraceful business practice no matter what industry you are in.

The way I look at this is simple, and this applies to people and to companies: either you have integrity or your don't. If they're lying from the beginning about what their product can do, what more do you need to know?

Mad Apple Shop
United States
3 days using the app
Digital Product Labs replied July 24, 2020

Why are you ranting and bringing false accusations to the reviews here? Is this how your clients treat you when they run into something?

Our support informed you about the mismatch with the Bonanza feed requirements and offered to solve this.
Instead of replying them and have a working solution you’re showing frustration what does not gives a subjective view on our app. The app powered by a team who are dedicated to always improve the APP / solution so that our clients are optimally helped.

I hope you will consider this in the future while rating apps in the Appstore.

^Haico

May 19, 2020

This app doesn't work and technical support is incompetent. We gave them a try and after several attempts, orders were not syncing and the feeds were not being sent on a timely manner. This caused a complete mess with duplicate orders and unhappy customers. Save yourself the trouble. They can't get it together.

Tropical Fruit Box
United States
3 days using the app
Edited January 4, 2023

As soon you understand how it works, everything is very smooth. Thank you to Jillian that helped me to better understand the calculated shipping detail for the synchronization.

ArtBossa
United States
About 3 hours using the app
Edited July 25, 2019

I'm looking for an app to automate cross listing items to etsy. This app is pretty bad. The first upload was clumsy but it did get everything over to etsy. Everything was mis-categorized so I had to go manually change the age of the others. But after that initial upload, nothing updated. It's a terrible interface and doesn't seem to even update anyway.

Update: They have reached out me to try to update things to work better so I am trying it again and will update my review.

Vintage MC
United States
3 days using the app
July 29, 2019

Genius!!! Great App and the support it´s very effective, i only have a little trouble in the charge of the feed but it was solved quickly by the support staff. Thanks!.

About U Spain
Spain
About 2 hours using the app
December 6, 2017

Waste of time! It wasn't even able to upload our feed, we spent 3 days trying and nothing! No solution from the support, that, by the way, is terrible, always offline on the chat and no answers from email.

Airportag
United States
2 days using the app
Edited July 5, 2018

The support is not responding, the service is very poor. I would not recommend.

Freolic
United Kingdom
2 days using the app
August 2, 2023

Amazing support and help and the app is simple to use and will save me so much time. Love the syncing it's so helpful.

Coffee Cuff
Australia
About 2 hours using the app
November 2, 2021

Very nice app with clean workflow to sync between Shopify and Etsy. Support person was really awesome who helped me walked through everything, answered all my questions to my satisfaction :)

Bholi By Vartika
United States
About 2 hours using the app
Digital Product Labs replied November 10, 2021

Thank you for your review and feedback, we're glad to hear that you found our app easy to use and the support person helpful.

We hope this helps with your business needs so please let us know if there's anything else we can do for you.

June 29, 2023

I would defiantly recommend this app and their customer service is amazing. I am new to Etsy and Shopify so Surya has really helped me.

Kudu Apparel 2 Gear
United States
About 2 hours using the app