Reviews (571)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective synchronization between Shopify and Etsy, enhancing inventory management and order fulfillment. It features a user-friendly interface, easy setup, and supports bulk uploads and SKU management. The app's performance is reliable, and customer support is highly praised for its responsiveness and helpfulness, often resolving issues quickly.

November 15, 2023

This is the only app I can literally recommend to everyone. The first time I was able to complete a process so smoothly with the help of this app and amazing help from Surya.
Surya immediately answered my question when I was having a hard time uploading my products and he was so patient with me during that process and guided me until
I uploaded my products. I am very thankful for his help and this app. It saved tons of my time honestly.

Retouch Fine Art
United States
About 1 hour using the app
November 9, 2023

I came across some problems integrating my products, but contacted Surya and we sorted it out quickly.

Lazy Bake
Canada
About 1 hour using the app
May 11, 2023

Amazing
so helpful team, i successfully uploaded my products on Etsy!
Surya S. was so helpful and guided me how to fix my issues!

B-NeonDesigns
United States
About 1 hour using the app
June 16, 2022

Great app and customer service is outstanding! Jillian was very friendly and helped me set up my products with no issues at all.

Ally.Is.On
United States
About 1 hour using the app
Digital Product Labs replied June 22, 2022

Hi Ally.Is.On, Thank you so much for taking the time to write a review. We are glad to know that Jillian was able to help you with your queries and set up the products.
If there's ever anything that you want to know about or need help with the app, please don't hesitate to reach out to us.

April 4, 2017

An absolute mess. Even after Uninstalling the APP they constantly contact you offering no way to Unsubscribe.

Lifetime Merchandise
United States
About 19 hours using the app
January 12, 2022

After working with another system that was reliable but considerably more expensive, I was curious to see if this product could fit my needs. In fairly short order I discovered that the import from Etsy was dicey - app created seemingly random duplicates, sometimes 2, sometimes as many as 5. Also would create Shopify listings with an inventory count of 10, when in fact there was only 1. Lastly, it also overwrote some existing SKUs even though they were unique in Etsy, again apparently in random. So, as much as I would have liked it, it just wasn't reliable enough for my daily operations.

Hudson Fine Books - Vintage classics, first editions and children's favorites
United States
About 19 hours using the app
Digital Product Labs replied January 19, 2022

Hi Hudson, thank you for taking the time to review Etsy Integration & Sync. I'm sorry to hear that you were experiencing issues with duplicates and inventory counts!

We take these reports very seriously and have fixed the issue now and implemented the host of solutions so that it doesn't occur again. We tried to reach out to you by email. Please do let us know if you want to give our app another try and we'd be more than happy to onboard you smoothly with no issues.

March 16, 2019

Absolutely terrible. Does not upload to Etsy as they state it does. No immediate support. Not worth it at all.

Automotive Vintage
United States
About 5 hours using the app
Digital Product Labs replied March 19, 2019

So you trail our solution on a Saturday late afternoon, run into something and then just decide to rate a 1 star? Why haven't you reached out for help? We have been gladly help you out.

We've been trying to contact you since Sunday, emails are not answered calls are going directly to voicemail and without contacting us your telling support is unavailable?

In case you're genuinely interested in having your products sold on Etsy, we're here to help you through the process of verifying your Etsy seller account, check if your assortment is up to Etsy's requirements as well as generating your feeds.

December 27, 2018

Horrible. Very cumbersome to use. Really slow. Wasted half a day on this. Reeeally bad app. Do not waste your time.. The documentation is not user friendly.

Slip Stitch Needlecraft
United States
About 4 hours using the app
Digital Product Labs replied March 17, 2019

Hi there, sorry to read you are not happy with solution. During December - January we had quite some development in place in order to comply with the new Shopify policy.

In case you're still looking into a solution we're happy to help you selling to your desired channels. Our support team is happy to do the configuration and feed generation.

July 14, 2022

I was helped by Jillian B. and she guided me through using the app, as we wanted to bring products from our shopify to etsy. With Jillian's help, I was able to sucesfully upload products and get my inventory synced. Plan on upgrading as soon as we go over 50 items!

The History Gift Store
United States
About 2 hours using the app
Digital Product Labs replied July 21, 2022

Hi there, Thank you so much for the review. We are happy that our app helped you export products and sync with Shopify. We want to provide the best possible support to our clients, and we are glad to know that Jillian guided you through the process.

Please let us know whenever you need help or have questions about the app, and we will reply as soon as possible.

Edited June 7, 2019

Caution - despite how it is advertised - you can only sync listings that you create from inside of the app itself. The help chat confirmed that is it not actually possible to sync quantities from an existing Shopify listing to an existing Etsy listing (for the same product). Customer service only solution was to recreate all my listings and not use my existing Etsy listings (so I would lose sales history and SEO).
Also heads up - their website pricing has different pricing for Woocommerce vs Shopify, so make sure you look at the right one.

EDITED: The developer did try and offer to remedy and help.

Safety Spot
United States
About 2 hours using the app
Digital Product Labs replied June 4, 2019

Thank you for your review.
As our support team mentioned, the products you have listed without using our app cannot be synced as of now. This functionality for Etsy will be available in the next update which should take around 2 weeks.
Also, about the false advertisement that you mentioned, we assume that you got confused with the pricing plan of WooCommerce packages on our site. If you're looking to use the WooCommerce plugins, we can provide you on the price listed on our website.
We welcome you and will offer our help you list your products on Etsy and other marketplaces.