Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify and Etsy integration, enabling bulk product uploads, inventory management, and order syncing. They commend its smooth performance, intuitive interface, and top-notch customer support. Features like real-time error notifications and bulk management of product categories, attributes, and shipping are also valued. Merchants report increased sales and appreciate the consistent inventory and pricing updates across platforms. The app's pricing is considered reasonable for its extensive features.

Edited September 23, 2020

UPDATE: The app deveIopers reached out and denied responsibility for this and blamed etsy, said they emailed etsy and copied me which I did not receive. Promised to get back to me in one day and did not. This is a total shame because I was selling thousands on etsy with this app before this happened so not only has this cost me out of pocket expense for my loses and legal counsel but also thousands in sales. I used this app for over a year and it worked fine until one day it loaded my listing over 2500 times over a month and a half period and cost me $575 in listing fees. I contacted Etsy and they told me the program had done it. I reached out to the developers and they said too bad so sad. At this point I am seeking legal action against this company to recuop my losses. I sold a lot with this program but that error cost me most of my profit.

Goat Threads
United States
Almost 2 years using the app
CedCommerce replied September 22, 2020

Dear Goat Threads,

It is sad to hear that we could not be able to meet your expectations. We understand how much your business important for you, and so we try to provide the best services from our end. For your concern, we have already written a mail to Etsy and waiting for their response.

Hope to get you back with us.

Thanks,
Team CedCommerce.

April 19, 2023

App caused numerous technical issues with my Etsy account causing my Etsy account to be frozen and nearly removed. CedeCommerce also pushed itself outside of the free zone by adding items beyond their limit despite my efforts to stay within to try their product out. Support was in-effective and pointed to Etsy who had to perform an investigation. Would avoid and save your time and frustration.

Natural Creative Bureau
United States
Over 1 year using the app
CedCommerce replied May 22, 2023

Hi Natural Creative Bureau,
We apologize for the inconvenience that you didn't find this app beneficial for your business.

The CedCommerce Etsy Integration app doesn't play any role in freezing your account. It depends upon Etsy. There are several factors due to which Etsy can suspend the seller's account.

In our Free plan, we only allow you to list ten products on Etsy so that you can navigate the app properly and understand its benefits. Still, if our sellers have any concerns, we provide additional listings according to their requirements.

We hope that we can get a chance to serve you again.

Thanks,
Team CedCommerce.

Edited January 31, 2020

UPDATE: I think they must write their own reviews as this app and the company CED Commerce are the worst possible and they just lie about everything. PLEASE don't waste your money, read the below review, they have cost us thousands of dollars in time and thousands more in lost sales

PLEASE READ THIS-YOU WILL LOSE YOUR MONEY
Do NOT for a minute even think about buying this app!!! It does not work. They refuse to refund us our money for their rubbish app. You can email us on info@brontemoon and we can give you full details. Please read our review to learn about all the damage they did to or Etsy shop. We can only guess that any positive reviews are written by them.

PLEASE READ THIS-YOU WILL LOSE YOUR MONEY
They still have NOT refunded me for their non-functioning app!!! I think they arrange all the positive reviews as they have a new one every time we update this negative review.

PLEASE READ THIS-YOU WILL LOSE YOUR MONEY
They still have not refunded us the $530.19 we paid them in January!!! The app still does not work. Orders don't sync, inventory does not sync, listing so not sync, these are THE BASIC functions of the app!!!! And please read through on how they lost all our 3 months of seo on nearly 500 Etsy listings. They should be removed from Shopify app store.

OK it now 2 weeks since CED Commerce lost all of my hard work (3 months worth of SEO) and all they have offered me is $90.00 refund for the 3 months that the app has not worked!!! And is still does not work...does not control stock levels at all!! This is the basic function of the app and it does not work....I'm fighting to get back the $500 I paid let alone compensation!!! WORSE COMPANY EVER!!! THEY ARE CROOKS!!
UPDATE: Within 5 minutes of posting this review CED Commerce phoned me (first time ever) and asked me to remove this review!!! I told them this will not happen. Pretty bad company

BUYER BEWARE!!!! They are crooks. Where do I start.....after almost 2 months the problems are getting worse by the day. First of all when you fulfill an Etsy order on Shopify it does not sync back to Etsy. This is the main function of the app!!! It stays on Etsy as not shipped and you have to manually have to complete it...so why have the app. Then not all of our listings on Shopify integrated over to Etsy. After being told "give us 24 hours" countless times it still does not work. Then we got a generic email from CED saying that all customers should re-integrate...we did this then some of our products got duplicated on Etsy WITH weird CED Skus!!! Also, the inventory does not sync over to Shopify and other platforms like it is supposed to do. Nothing works!!!!While trying to fix all these problems the the BIGGEST thing happened. We have over 400 listing on Etsy all of which I have been SEOing for a solid 3 months, that's lots and lots of time. Three days ago the person we were on live chat with said she was putting it to her team once again. They lost all our tags, descriptions, reverted back to old titles, deleted all attributes.....everything all gone. All SEO on Etsy GONE!!! All this happened when they were just trying to get the app to work. We paid them $500 as we also bought the Bonanza integration. BE WARNED!!! Now just trying to get our money back and trying to recover all of our lost profits and lost future sales as we now have a zero rank on Etsy!!!!

Bronte Moon
United States
About 1 year using the app
December 18, 2022

full of bugs and the support team is unprofessional, and they force people to give good reviews that's why they have good ratings.

Birmon
United States
About 1 year using the app
May 16, 2021

There is no way to turn off the plan. It's kind of annoying to be honest. Perhaps the action stops after uninstalling, but this is not accurate and you have to spend time tracking this process.

California wallpaper
United States
About 1 year using the app
CedCommerce replied May 16, 2021

Hi, California wallpaper,

We extremely feel sorry about your experience with the app. We didn't provide a charge cancellation policy through the app because we use the payment API of Shopify and process all the charges through it. In case you want to cancel the plan and don't want to use the app, you can remove the app from your Shopify store. Or you can also request us to cancel the plan.

We would like to get connect with you once so that we can help you with the same.

Thanks,
Team CedCommerce.

Edited October 25, 2021

the app is not performing well. if your listing has variants the product cant be connected with Shopify (which doesn't have any sense), they refuse to refund my money $40 directly to the trash

Memobrick
United States
About 1 year using the app
Edited September 14, 2021

I thought initially that this app would assist me in the conversion of my products to etsy but all it did was give me a bill for $299 that I didn't want but because I couldn't cancel it, I just went along with it in hopes that it would assist my business. WRONG!! Somebody.. Anybody.. please cancel it. I have reached out again today and hopefully I will get a response. I have been trying to reach someone and no one has answered. Maybe this will get someone to help me. Update: I spoke with someone who stated that they would process my refund and that was two weeks ago and the refund is not here. I don't understand what's going on. I need my money back. Not offering an option to cancel is not right.

L3CustomDesigns
United States
About 1 year using the app
CedCommerce replied September 27, 2021

Hi L3 CustomDesigns!

We are very sorry to hear about your experience with the app. I checked and found that we have already processed your refund from our end. You can confirm it by checking your account or can discuss it with Shopify support.

Also, I would like you to give us another chance. You can also get an extended free trial so that you can check the app properly.

Thanks,
Team CedCommerce

August 30, 2020

This app is so buggy, it's constantly having issues. If I could do it again I would invest in a 3rd party inventory management system like Ordoro. Eventually I'll make time to do the switch so I don't have to deal with these constant errors.

Riverside Textiles
Canada
About 1 year using the app
June 15, 2022

Used app only to import listings from Etsy. Is now demaning over $20/month for an occasional import. Insane. Give us pack the free option for occasional use instead of this useless free trial.

Pin-Ace
Canada
12 months using the app
CedCommerce replied June 16, 2022

Hi Pine-Ace,

We feel sorry that we were not able to understand your needs. Actually, your requirement is custom and we have made this system as per global standards. Whenever any seller has such kind of concerns, we strongly recommend, that they connect with us so that we can help them out.

I would request you to connect with us so that we can help you with the same.

Thanks,
Team CedCommerce.

Edited May 12, 2020

For etsy - its a bit expensive and more manual then desired but it works.

Regarding their policy of emailing me spam, not a huge fan. On their privacy policy they claim "You could also unsubscribe to the email services of CedCommerce by clicking on the unsubscription link provided at the bottom of the email." but no such link exists. I wish they would respect my privacy and not send me junk like "[1 Day To Go] Live Webinar on Business Growth in Crisis | Experts from Google & CedCommerce".

MOJ
United States
11 months using the app