Etsy Integration ‑ CedCommerce
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Reviews (1,188)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for its efficient inventory management and syncing between Shopify and Etsy, praising its real-time product syncing, order management, and bulk editing features. They appreciate the user-friendly interface and reliable functionality that simplifies integration. The customer support team is noted for their responsiveness and helpfulness in both setup and ongoing management, making this a valuable tool for expanding online sales.
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Unfortunately I've had nothing but issues with CED Commerce. None of the issues were addressed all customer service rep did was bide time. First of all they charged me $1500 to connect my shop with my Etsy. Then charged nearly $100 a month for my shop to not even be syned accurately. It seems like I have to continuously contact my Etsy customers to let them know that they will be receiving the item they ordered. I'm currently looking for another Etsy Integration Platform that serves my business better. Hopefully before the next billing cycle.
Hi Higher Level Creations Admin,
Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations.
The initial setup involved custom development work to enable reverse syncing between Etsy and Shopify, which was completed based on the specific requirements requested.
Regarding inventory synchronization, the app updates inventory from Shopify to Etsy in near real-time. However, certain updates depend on Etsy API availability and limitations, which can sometimes affect how quickly changes are reflected. Our team had also suggested managing inventory and order updates primarily from Shopify, which helps maintain accurate synchronization across both platforms.
In terms of billing, our plans include defined usage limits, and additional charges may apply if the usage exceeds the selected plan’s limits, as outlined in the pricing details.
We truly value your feedback and would be happy to review your case again to ensure everything is working as expected. Please feel free to reconnect with our support team so we can assist you further.
- Team CedCommerce
Their customer support rarely responds to issues and now they have duplicated almost 7000 products as digital downloads. That cost us $1400. Do not use this app or company.
Hi QuiltingFabricPanels Admin,
We’re truly sorry to hear about your experience and understand how concerning the product duplication issue must have been. That’s certainly not the experience we aim to deliver.
Our team has already reached out to you directly to review this matter in detail and identify the exact root cause. We take situations like this very seriously and are committed to thoroughly investigating what may have caused the unexpected listing behavior.
We respect your decision and genuinely appreciate the opportunity you gave us. If you’re ever open to revisiting the discussion, we would welcome the chance to properly review and support your store setup.
Wishing you continued success with your business.
— Team CedCommerce
problems with app and shopify syncing to etsy. Instructions from App tech did not fix the problem
Hi StarGabi Admin,
We sincerely apologize for the frustration you’ve experienced with the syncing process. We understand how critical it is for your Shopify and Etsy stores to communicate correctly.
After reviewing your case, it appears the issue may have stemmed from locating specific products to sync. We wanted to clarify that the app does have a "Tag" filter available directly within the Filter menu, which allows you to easily select and upload specific products based on their Shopify tags.
We have reached out via email a few times with a video guide showing exactly where to find this setting, as we haven't heard back from you yet. We are confident this feature will solve the syncing problem you are facing.
Please reply to our email or contact us directly at support@cedcommerce.com so we can guide you through this personally and get your store running smoothly!
Best regards,
The CedCommerce Team
BAD!! not syncing anything - not the inventory, not fuilfilmaents , tried solving it many times
Hi Piece of Land Admin,
Thank you for sharing your feedback. We reviewed your case in detail and found that the syncing issue occurred because the product profiling step was not completed during setup. Once profiling is completed, inventory and fulfillment sync works as expected.
To ensure a smooth experience, we’d be happy to assist you by assigning an account manager who will personally help with product profiling, Shopify–Etsy linking, and end-to-end setup.
Please reach out to us at support@cedcommerce.com or via in-app chat, and we’ll make sure everything is set up correctly for you. We’re here to help!
Kind Regards,
CedCommerce Team
not user friendly at all - all i want to do is cancel my subscription and I can't even find out how to do that
this sucks
Hi PicklePhernalia,
We’re sorry to hear about your experience and truly regret the inconvenience caused.
Upon reviewing your account, we noticed that an incorrect action was performed while handling draft products, which led to the issue. We also tried reaching out to you to assist and clarify the steps, but unfortunately, we did not receive a response.
We are absolutely open to helping you resolve this and guiding you through the correct process to ensure everything works smoothly. Please respond to our previous communication or reach out to us directly.
You can contact us at support@cedcommerce.com or via the in-app chat, and we’ll make sure everything is set up correctly for you. We’re here to help!
Kind Regards,
CedCommerce Team
Très énervée par le fait de découvrir que je suis paye une abonnement depuis dès mois auquel je ne savais même pas être abonnée !! Et pour couronner le tout, c'est un parcours du combattant pour résilier son abonnement, il m'est impossible de trouver comment faire et ce même en suivant les indications de la plateforme...
Bonjour Kouni Bouni,
Nous sommes vraiment désolés d’apprendre que vous avez été facturée sans en être consciente, et nous comprenons parfaitement votre frustration. Nous tenons à vous assurer que notre application ne peut prélever aucun abonnement sans que le marchand accepte d’abord la facturation depuis Shopify.
Pour l’annulation, il suffit normalement de désinstaller l’application depuis votre boutique Shopify, ce qui met automatiquement fin à l’abonnement. Nous sommes sincèrement désolés si cela n’a pas été clair ou facile à trouver.
Nous aimerions vraiment résoudre cela pour vous au plus vite. Pourriez-vous nous contacter à support@cedcommerce.com ou via notre chat en direct afin que nous puissions vérifier votre facturation et vous aider immédiatement ?
Encore une fois, toutes nos excuses pour cette mauvaise expérience nous souhaitons vous accompagner et corriger la situation au plus vite.
Merci,
Team CedCommerce
The language support is a lie. I had to manually translate all my products. I found out that not all the languages are supported only after payment.
Hello Milla Milla Admin,
Thank you for sharing your feedback. We’re sorry to hear about your experience. After checking on our end, we noticed that multiple languages were not enabled on your Etsy account. This is why the translations did not take place automatically. To ensure translation works, you would need to enable the desired languages directly on Etsy.
We truly want to help you get this resolved. If you’d like, our team would be happy to guide you step by step in enabling the languages and making sure your products are translated correctly. Please feel free to reach out to us anytime.
Kind regards,
CedCommerce Team
This app is TERRIBLE. I used it for a very short while because during that time I had so many issues that did not get resolved. The support was wonderful at first especially with helping get it installed and set up. They tried to get me to leave a review immediately and thankfully Shopify will not allow reviews if you're in a trial phase. *DO NOT* leave a review until you have been using it for a while and be *WARY* of the positive reviews on here because they try to get you to leave a review anytime you use support. They were great in the beginning (perhaps the reason for all the 5 star reviews since they push you to review right away) but I quickly found that would not be the longer term experience.
But then - when I had issues that I contacted them about they would tell me they would get back with me within a certain timeframe only to not do so. I had to follow up with them and the issues I had were not getting resolved. Finally I uninstalled it and they begged me to re-install.
When I would not, they begged me to set up a meeting to discuss the issues, claiming they just wanted to learn what happened to improve. I was willing but I requested a refund because I had paid for a full year up front. They denied my request at first, then told me I would get a refund when I pointed out they were stealing my money if they did not refund me for the amount covering the time I was not using the app.
I told them I would challenge the entire amount through the payment processor if they would not agree to refund for the time I had not used the app. Once I saw the refund, I said I would schedule a meeting. They continued asking me to schedule it, said the refund was coming it and *of course* it never showed up.
Weeks had passed by this time and then I had to wait additional weeks to go through the dispute process. I kept all documentation which served me well because I finally got the refund from the payment processor. *BEWARE* of using this app. Look at the other negative reviews -- I wish I had before installing it. It was a nightmare overall.
I have found another app that is amazing - have been using it for several months and it's a night and day difference. It is one of the ones with the tag "Built for Shopify" which I think could be part of what makes the difference.
ETA- As you can see in their response, my case did not fall under their "refund" policy -- which basically is *NO REFUND*. But they did agree to refund me when I stated charging me for months I was not using the app was stealing and refused to re-install or agree to a meeting, which I have documentation of -- the reason the payment processor refunded the money to me after weeks of trying to get it from CED commerce and then gathering and sending all of my documentation of what happened in. So *BUYER BEWARE* -- KNOW BEFORE you buy and absolutely *DO NOT* pay for a year in advance regardless of the discounted price because as you see from their response and my experience, even if they agree to refund you it will *NOT* happen on their end. You will have to challenge through your bank or Paypal and make sure you document *EVERYTHING* well.
Hello Impact Gift Boutique Admin,
We sincerely apologize for the inconvenience you faced while using our app. We truly value your feedback and regret that your experience did not meet expectations.
I have reviewed the communication history and noticed that one of your key requirements was the ability to link multiple products. At present, this functionality is not available, but we have shared your feedback with our technical team to explore the possibilities of adding it in the future.
Regarding the refund, our app policies (clearly mentioned in the app) outline the eligibility criteria. Based on the timelines and usage, your case did not fall under the refund window. That said, we understand your concern and always aim to handle such matters fairly.
Your feedback is important to us, and we will continue working on improvements to provide a better experience for all our users.
Kind Regards,
CedCommerce Team
The inventory system continues to oversell products that should have been updated over a year ago, since I initially reported the issue. Last week, they claimed it was fixed and apologized, but the system oversold products again. I also just noticed all the 1-star reviews from sellers who are experiencing the same issue.