Reviews (167)

Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, effective customer support, and seamless Shopify integration. It is versatile in managing various events, including virtual and professional sports, with features like efficient check-in and ticket management. The responsive design ensures functionality across devices, and it is noted for competitive pricing and good value.

Edited August 21, 2018

Great App that mostly take care of everything. However, when numbers start to grow (7000+ attendees - Karukera One Love Festival), things can sometimes get messy (attendees export, ticket types, mails sent)

2 main effort points :
=> Checkin app (but hey, up to 1000 attendees, it should work fine. For our case, after the firsts tests, we went on a custom solution on this point)
=> There is no mail tracking / dashboard (when sending the attendees tickets)

The support is also reactive, when you manage to catch their attention. But, for 20$ a month / event, it's really worth the money

Karukera One Love
Guadeloupe
About 1 year using the app
August 10, 2020

The Frosty Festival started using this app to sell tickets about 5 years ago. This app allowed us to switch from in-person ticket sales with "old-fashioned" tickets to online and in-person sales. Our customers enjoyed buying tickets online and we really enjoyed being able to see who purchased tickets, being able to re-send them their tickets, and being able to manage and download the lists.

Frosty Festival
Canada
About 1 year using the app
August 24, 2016

Used it to run a seminar in November 2015 for 250 paying delegates. Could not have done the event profitably without this app.

Had to make one or two adaptations to match what we wanted but overall a very effective way to sell conference space through Shopify.

Will be using it again this Autumn.

Bath Publishing Limited
United Kingdom
12 months using the app
June 20, 2019

Not a complete solution. Tried to use the check-in capability advertised. When tried to sign up, you get "Thank you for your interest in Evey Events. We are not accepting new user signups at this time, please check back later." Also a bit of bait and switch, $20 for shopify, and to do check-in, it's another $29 a month

Happening.io
New Zealand
11 months using the app
Staytuned replied July 2, 2019

Hi!

Thank you for trying out our application.

We understand there may have been some confusion when trying to use the check-in interface for the Shopify application.

The Shopify application is a complete solution and the $20/per event/per month does cover the cost of the check-in functionality.

We have a guide here on how to get ready for your event. Including how to use the check-in interface:
https://eveyevents.zendesk.com/hc/en-us/articles/360000331971-Getting-Ready-For-Your-Event

If you have any other questions or issues please don’t hesitate to reach out to us.

Cheers,

The Evey Team

May 28, 2023

The app is GARBAGE, I'm 90 minutes from the start of the event and the validation and service is completely down, I can't access the app from Shopify and customers can't see their tickets.

Nobody responds to this urgency, you are disgusting.

Chupate una Japi
Chile
10 months using the app
Staytuned replied May 30, 2023

Hi there. I appreciate you taking the time to leave this review. I'm sorry our technical issue had such a serious impact on your event.

It is extremely rare for Evey to go offline like that. However, it did go offline, and it did mess up your event, and we truly regret that. I know we can't go back in time to fix the event experience for you or your attendees, but I will make sure that you and all our other merchants who were affected by this outage are given priority in the coming months to ensure all your future events run smoothly.

The timing was bad for us as well. It happened right when we typically have our fewest staff online. It took us longer than it should have to get the right people working to fix the issue. This is something we're addressing and will improve going forward.

I hope you choose to continue doing business with us. We really do care about your experience. We will do better.

Thank you,

Hannes Bez | Director of CX

April 26, 2023

This app has been a game-changer so far for our company! Prior to this, we were using Excel sheets to monitor and check in our guests with different ticket types. This caused so much confusion, frustration, and was extremely time-consuming. With Evey, all that hassle is eliminated. It's easy to create and merge existing events, upload event attendees, and customize their tickets. The Evey team is extremely helpful and responds in a timely manner to questions. I'm looking forward to trying out the check-in process at our upcoming event, but I am anticipating this will go smoothly!

The Modern Day Wife
United States
16 days using the app
Staytuned replied April 26, 2023

Not that we hate excel (in fact, we love it), but... one of our favorite things to hear is that we've helped merchants manage events without over-reliance on spreadsheets.

They are hard to manage, scale and update. Especially in the middle of event registration!

We are so happy to have helped you, and make sure your events showed up as separate thumbnails. Also, we are even happier to help a women-run brand! 💪

Shoot us a note if you need help as you gear up for your upcoming LA and Scottsdale events (or others!)

March 1, 2023

Evey Events & Tickets, and especially Ron, have been an incredible support to us for our upcoming EFL Japan Summit. Their team went above and beyond to help us set up their app, which has made organizing our event a breeze. We are truly grateful for their help and highly recommend them to anyone in need of ticketing and event support services.

bokoco
Japan
15 days using the app
Staytuned replied March 1, 2023

Thanks for this great review! We love hearing stories about Ron's dedication to our customers. If you need anything else, we're standing by to help, so just give us a shout.

Edited April 5, 2023

If you are looking for a way to sell tickets on your Shopify Store, look no further. You can customise absolutely everything including tickets, and Apple Wallet 'passes'. In addition to this, the support is just incredible. They will even go as far as fixing complex problems themselves, or send fully personalised videos that talk you through rectifying the issue.

The whole thing from start to finish has just been an incredible experience. Huge shout out to Ron for all his help getting everything up and running.

Pixlfox
United Kingdom
14 days using the app
Staytuned replied April 5, 2023

Thank you for leaving such a great review! You made Ron's day. Reviews like this are celebrated on our team, and we are really glad to hear about your satisfaction with our app. Please touch base again whenever you need more help!

February 17, 2024

Easy and enjoyable

2Bless 2Stress Podcast Store
United States
10 minutes using the app
Staytuned replied February 19, 2024

Hey there 2Bless 2Stress Podcast Store!

Thank you for your feedback! We're glad you found our app easy and enjoyable.

Please feel free to reach out if you need further assistance. Cheers!

Edited April 14, 2023

Very happy with the tech team sorting out my issue (Zac) took a little longer than expected but glad it's done! My only issue was the slow response from Customer services (emails only) and having to chase them for updates regularly. Otherwise, it's good.

Little Kid Town
United Kingdom
5 months using the app
Staytuned replied April 13, 2023

We appreciate your feedback! We'd also like to thank you for your patience while we were working on the issue. We understand that there were a few hiccups along the way but our team did their best to get everything fixed. We take your feedback seriously, and we'll make sure to work harder and provide faster responses through email.

Please let us know if there is anything you might need help with. Cheers!