Exemptify , 47 reviews
Getting the app to function correctly has posed some challenges. The VAT was accurately deducted from the prices, but unfortunately, it was added back in the final step of the payment process. Currently, it seems to be working (after assistance from customer service), though it doesn't appear very stable. Unfortunately, we have been unable to determine the source of the error.
Works perfectly and helps us manage VATID within the EU.
Easy installation and configuration.
The support is great as well if you ever have questions.
Great app! It settles the issue with Shopify not being designed for EU tax exempt customers. Plus Thorsten is extremely helpful! Just perfect!
Thorsten is an absolute star - fantastic customer service. He was swift at getting things done and totally patient with all my questions.
I'm based in the UK so it was frustrating with the whole VAT issues - if you want to be able to show your products in the UK with VAT but enable your international customers view and purchase without then this is the app for you. It works great. I'm very happy.
Installed this app yesterday on our site www.winchshop.co.uk, had quite a few problems with integration due to theme we were using, contacted Thorsten from firstname.lastname@example.org and he has done a 5* service sorting all the problems, would recommend as a great addition to your site.
At www.replicaparts.co.uk we trade with restoration companies throughout the world.
The features we needed included:
- Understand which counties are exempt from VAT
- Zero rates taxes as required
- Enables easy vat/eu registration number validation
- Good value
Exemptify allows us to manage EU VAT in Shopify.
I've just set this up, with Thorsten's help on one aspect I was struggling with to do with the comma vs dot question as the decimal point. Actually it is explained in the "documentation" section but I hadn't spotted it. The app seems to do exactly what I wanted and Thorsten replied to me within a very short time, thanks!
We have used Exemptify since migrating to Shopify & it has been great for our needs. Recently, we had an issue caused by coding added by a developer so I contacted the app developer for help. Thorsten was so helpful, responded very quickly & resolved the issue for us.
I installed this app after changing shopify theme and no longer having custom VAT coding in the new theme.
I only use the pricing display portion of the app, and after a few hiccups Thorsten has got it to work seamlessly with my new theme. He went above and beyond it making sure any glitches were completely ironed out, and also transferred the coding over without hesitation when the theme developer released an updated version (only a day after install).
I wouldn't hesitate to recommend, the app itself is great, but what sets it apart from other similar solutions is the willingness of the developer to help you make it work properly.
Perfect app for us and great customer support!
Very easy to install and working great. We have been using this app for few years.