Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining order processing and reducing operation times. Its user-friendly interface, including the Shipway Panel and order panel, is praised for simplicity. Key features like return automation, sub-account creation, and tracking ID assignment are valued. The support team is frequently commended for their prompt assistance. Merchants report that the app has positively impacted their logistics and business growth, making it ideal for small businesses. Services related to exchanges, returns, and order fulfillment automation are also highlighted as beneficial.

Edited August 11, 2020

Change in review from 5stars to 3stars:

I think they are average considering most of basic requirements are fulfilled using their app. But unfortunately, we have noticed recently that they are not relevant once your business start scaling up. Hence good for starters with low order volume.

Old review:

Awesome !!
A Perfect Application. It reduces my execution time and multiple efforts while processing orders.

thanks

MySequin™ India
India
About 2 years using the app
Shipway replied January 12, 2022

We apologize for the bad experience you had with us, We are deeply analysing the issue and making you believe that it will not happen again in future.
Thanks for having patience with us, happy to serve you better.
Team Shipway

Edited July 10, 2020

The App charges for all the orders irrespective you generate shipment label or not... In logical case, the charges should be based on the labels created.
Let me give you an example: I have an order which requires hand delivery and I don't need to generate labels. Moreover, there is nowhere mentioned on the App store that the charges are for orders synced not for labels.

Apart from this hidden charging information, the features are good.

Limpkin
India
23 days using the app
Shipway replied July 10, 2020

Thanks for your feedback, we will consider this and let you know.