Reviews (338)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for optimizing Facebook ads, praising its conversions API integration and reliable event tracking. They appreciate the user-friendly setup, straightforward interface, and helpful video tutorials. The app has improved store performance by enhancing conversion tracking and boosting sales. Customer support is responsive, with special mentions of staff like Anthony for quick issue resolutions. Merchants find it a cost-effective solution for managing multiple Facebook pixels, enhancing ad targeting, and increasing sales.
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My fb pixels is firing on my store and I am happy with the performance. I had to adjust a little bit, and watch their videos to understand how things work and then I was good to go!
goeie shit man maar mohem mocht wel gratis zijn man neef ooowjd addzihafazfaz pojf zofj apzod pozfj apzf
Very useful app. It's pretty simple to use, customer support is really helpful they responded immediately to help me finish my set up correctly
This app is great, I am happy about its performance. I use it with a free app to generate my product feed. All works like a charm.
Wonderful service and very helpful support that helped me with my issues. This one is the best app to use if you use many pixels at the same time.
I recommend FBtrack, It's a must have for any Shopify store that uses Facebook ads. The app suits perfectly my needs and works very well
this app was recommended to me by a friend. Great pixel tracker. By far the best I've tried so far. Set up is really easy, and well guided. I didn't encounter any problem
Wanted 2 FB Pixel API's, got 2 FB Pixel API's. THANK YOU!
The data seems to be good now. Purchases are correct, and other data as well. I keep receiving Purchases Conversion Values higher than actually the purchases are but it's ok, i think it might be on the Facebook's side. I also love the back up pixel feature. Thanks Ryan for the update
Unfortunately we just have to refer to all the 1* reviews. We made the same/similar experiences. The issues we faced costed us a lot of revenue as the shop did not work properly and customers could not even place orders.
@Developer, we do not need a feedback or strange excuse. Fact is, your app crashed an essential functionality for making business with our shop.
UPDATE
after receiving the app's developer feedback, as expected without apologies for what their app to our store, here a short update on our review.
Yes we have used the app for a longer period without issues. The big trouble started when we decided not to waste our money with it anymore. After removing the app, the troubles started. Then we contacted the Theme developers and these great guys were able to resolve the issue.
Here is a copy/paste of their feedback:
"We were able to sort this out for you. It was an issue in a file called fbTrack.liquid that was added by an app".
Errors can happen, it just makes a difference how to manage them...
Dear store owner,
There seem to be a misunderstanding, and you are probably reviewing another app. You have used our app for a whole year without issues ( Screenshot http://prntscr.com/sl24tx ), and we didn't find any email regarding your store ( Screenshot http://prntscr.com/sl26fy ) . I discussed your review with our support team, and they also don't understand why we are receiving it, and can't find or recall any email related to your store
Please delete this review, or reach out to us if you had faced a problem
UPDATE : Thanks for specifying the issue on your update. We got in touch with your theme developers (Showtime theme), and the issue was that the theme and our app had a function with the same name that resulted in a conflict (Screenshot : http://prntscr.com/t676uh). This issue has been fixed for Showtime theme, and all themes at the same time, and it won't happen again to any store
Best,
Fbtrack team