Fairing: Post Purchase Surveys
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Post Purchase Surveys that boost revenue: measure marketing ROI, personalize emails & track LTV/NPS.
Discover which marketing channels actually drive sales with post purchase surveys (PPS) on your thank you & order status pages. Analyze post-purchase survey responses against your order & LTV data to discover your best customers. Sync responses to Klaviyo, Google Sheets, Shopify Flow & more. Capture survey data on attribution, NPS, segmentation, & CRO. Get to actually kno w your customers. Create a powerful "how did you hear about us?" (HDYHAU) survey that drives revenue. Get live in minutes!
- Shopify Plus Certified post-purchase surveys (PPS) for attribution, NPS, etc.
- Integrations: Triple Whale, Klaviyo, Google Sheets, Elevar, Shopify Flow & more
- Target survey questions by new v returning, product purchased, etc. Translations
- Compatible with Shopify's Order Status & Thank You Page Checkout Extensions
- Analyze survey responses against customer lifetime value (LTV). Add-on required.
Languages
English
Works with
- Shopify Flow
- Shopify POS
- Checkout
- Customer accounts
- Google Analytics
- Klaviyo
- Google Sheets
- Checkout Extensions
- Yotpo
- Triple Whale
Categories
Form customization
Survey types
Submission management
Customer behavior
Marketing and sales
Visuals and reports
Pricing
Up to 500 Orders
$49 / month
- Post-purchase Surveys
- Unlimited Surveys
- Unlimited Responses
- Follow-up Questions
- Data Export
- NPS
- 25+ Integrations
- API
- Translations
14-day free trial
Up to 1K Orders
$99 / month
- Post-purchase Surveys
- Unlimited Surveys
- Unlimited Responses
- Follow-up Questions
- Data Export
- NPS
- 25+ Integrations
- API
- Translations
14-day free trial
Up to 5K Orders
$149 / month
- Post-purchase Surveys
- Unlimited Surveys
- Unlimited Responses
- Follow-up Questions
- Data Export
- NPS
- 25+ Integrations
- API
- Translations
14-day free trial
Up to 7.5K orders
$199 / month
Above 7.5K in monthly orders? Pricing scales with volume and can be found on our pricing page.
- Post-purchase Surveys
- Unlimited Surveys
- Unlimited Responses
- Follow-up Questions
- Data Export
- NPS
- 25+ Integrations
- API
- Translations
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (198)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its insightful post-purchase surveys, noting its seamless integration with Shopify, Slack, and Google Sheets. They appreciate the customizable questions that adapt for returning customers, the responsive support team, and the user-friendly dashboard that facilitates quick data analysis. Continuous updates based on merchant feedback keep the app effective, leading to high survey completion rates and valuable data for business decisions.
Fairing has been essential for us to understand the impact on the business for our influencer, organic social, and partnership efforts especially. Getting a holistic understanding beyond paid media of acquisition is critical for us. It's such an easy to use tool and helps us uncover other interesting insights from our purchasers. Highly recommend as essential to any size biz!
Fairing has been a game-changer for our post-purchase surveys, giving us insights that truly help us understand our customers on a deeper level. The setup process was seamless, and the data we’re now collecting has been invaluable for refining our strategy. Special shoutout to Samantha on the support team—she’s been fantastic in guiding us through any questions and has been incredibly responsive and helpful. If you're looking to elevate your customer feedback approach, Fairing is a must-have!
Simple to use, but it has some really sophisticated features if you want to dig below the surface.
Very active development team too, so there are always new updates and improvements. Can't wait to see what they add next!
Support
App support provided by Fairing.
Or visit their support portalResources
Launched
May 7, 2018 · Changelog
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