Fairing: Post Purchase Surveys
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Get insights & track ad performance and LTV with post-purchase surveys for attribution & NPS.
Fairing (formerly Enquire) gives you more actionable insights in a week than most survey or questionnaire tools produce in a year. Deploy attribution survey questions in your post-purchase experience. Analyze responses against Customer LTV. Measure Meta, TikTok, Snap, Podcast, TV, & more. Capture survey data on attribution, NPS, personalization, CRO, & research. Get to kno w your customers. Create a "how did you hear about us?" (HDYHAU) attribution post purchase survey (PPS) poll & improve ROI!
- Shopify Plus Certified post-purchase surveys (PPS) for attribution, NPS, etc.
- Integrations: Triple Whale, Klaviyo, Google Sheets, Elevar, Shopify Flow & more
- Target survey questions by new v returning, product purchased, etc. Translations
- Compatible with Shopify's Order Status & Thank You Page Checkout Extensions
- Analyze survey responses against customer lifetime value (LTV). Add-on required.
Languages
English
Works with
Shopify Flow, Shopify POS, Checkout, Google Analytics, Klaviyo, Google Sheets, Checkout Extensions, Yotpo, Triple WhaleAll features
Customer behavior
- Real-time tracking
- Activity tracking
- Segmentation
- Visitor IP
- Lifetime value (LTV)
- Loyalty analysis
- Cohort analysis
Marketing and sales
- Marketing attribution
- Checkout analytics
- ROAS
- Profit insights
- Purchase tracking
- UTM tracking
- Pixel tracking
Visuals and reports
- Heatmaps
- Analytics dashboard
- Custom dashboard
- Custom reports
- Data export
- Report scheduling
Form customization
- Conditional logic
- Custom styles
- Drag-and-drop editor
- Embedded forms
- File uploads
- Templates
- Multi-page
- Real-time edits
- Multi-language
Survey types
- Customer satisfaction
- Market research
- Net Promoter Score (NPS)
- Product feedback
- Post-purchase
- Attribution
Submission management
- Data export
- Analytics
- Customer segments
Customer behavior
Marketing and sales
Visuals and reports
Form customization
Survey types
Submission management
Pricing
Up to 500 Orders
$49 / month
- Post-purchase Surveys
- Unlimited Surveys
- Unlimited Responses
- Follow-up Questions
- Data Export
- NPS
- 25+ Integrations
- API
- Translations
14-day free trial
Up to 1K Orders
$99 / month
- Post-purchase Surveys
- Unlimited Surveys
- Unlimited Responses
- Follow-up Questions
- Data Export
- NPS
- 25+ Integrations
- API
- Translations
14-day free trial
Up to 5K Orders
$149 / month
- Post-purchase Surveys
- Unlimited Surveys
- Unlimited Responses
- Follow-up Questions
- Data Export
- NPS
- 25+ Integrations
- API
- Translations
14-day free trial
Up to 7.5K orders
$199 / month
Above 7.5K in monthly orders? Pricing scales with volume and can be found on our pricing page.
- Post-purchase Surveys
- Unlimited Surveys
- Unlimited Responses
- Follow-up Questions
- Data Export
- NPS
- 25+ Integrations
- API
- Translations
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (194)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for gathering customer insights post-purchase, noting its quick setup, typically under 10 minutes, and seamless Shopify integration. They appreciate the high survey response rates and the ability to receive real-time feedback through integrations with tools like Slack. The customization options allow for tailored surveys to meet specific business needs. Support is frequently praised for being responsive and helpful. Additional features include minimal customer intrusion, continuous updates, and integrations with platforms like Google Sheets and Klaviyo, enhancing its versatility for various business applications.
Fairing has been essential for us to understand the impact on the business for our influencer, organic social, and partnership efforts especially. Getting a holistic understanding beyond paid media of acquisition is critical for us. It's such an easy to use tool and helps us uncover other interesting insights from our purchasers. Highly recommend as essential to any size biz!
Simple to use, but it has some really sophisticated features if you want to dig below the surface.
Very active development team too, so there are always new updates and improvements. Can't wait to see what they add next!
One the best platforms on Shopify - an essential technology. As it becomes harder and harder to understand where a customer is coming from, Fairing helps you find the answer. The analytics in the platform are super strong - and getting better every month. I love that I can lifetime value by acquisition source. Matt and the team are really excellent - always so helpful and super responsive. Get this, you won't regret it.
Support
Fairing can answer any questions you have about Fairing: Post Purchase Surveys.
Resources
Launched
May 7, 2018 · Changelog
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