FAQ+Contact us+WhatsApp+Track

FAQ+Contact us+WhatsApp+Track

by Oneprime, Inc.

Automate Support FAQs,Track Order,Contact form,WhatsApp,Share

4.9 of 5 stars(72 reviews)

2-Mins to go live. NO Coding.

Comes with Pre-filled FAQs, Contact us Form ,order tracking, Integrates with Shopify chat, Tidio, Tawk.to, Messenger, WhatsApp, Social Share

Automate your support

Faqprime instantly & autonomously answers tier-1 FAQs like “Where is my order” “Can I change my order” or self-service like Order Tracking.

Multi-user WhatsApp Chat

Provide quick & easy customer support service via WhatsApp Chat supporting multi-user with intelligent agent routing &WhatsApp Share button.


About FAQ+Contact us+WhatsApp+Track

Wasting time replying to repeated queries?

Automate your Support with Multi-language FAQs, Help Center/FAQ Page, Order Tracking, Track order page, Contact us form page with Captcha, Social Share button, WhatsApp, Tidio, Tawk.to, Shopify Live chat & more in 2-mins. Single-click Install. No coding required.

Provide a great post-purchase experience on your e-commerce store! Keep your customers updated on the whereabouts of their orders until delivery through an intuitive self-service experience to resolve their issues instantly and autonomously without reaching your support agents.

Multi-language support*

Choose a language from the drop-down menu (in the admin>settings>Faqprime setup) and click save. Following languages are currently supported (only UI Text would appear in the selected language)

  • English
  • French
  • Italian
  • German
  • Portuguese
  • Dutch
  • Spanish
  • Hungarian
  • Russian
  • Turkish
  • Indonesian
  • Japanese
  • Danish
  • Chinese (Simplified)
  • Korean
  • Norwegian
    • NOTE: The language for FAQs must be changed manually.

Why FAQPrime?

  • Resolve Customer issues (Instantly & autonomously).
  • Significant reduction in customer wait times
  • Increase in sales conversion
  • Save customer support costs

FAQ Page with questions/answers templates | Help center page

  • Beautifully designed, ready-to-use pre-filled FAQ question templates to save your time. Start providing automated support immediately.
  • Edit/Replace/Add custom FAQs or categories.
  • Rich media editor to upload YouTube videos(just paste the video link), images and paste links in the FAQs
  • Auto-generation of Help centre/FAQ page (custom footer with HTML supported)

Multi-user WhatsApp live chat

  • Unlimited WhatsApp Chats
  • Unlimited WhatsApp Support Agent numbers

Contact us Form with Captcha

  • Receive support inquiries via Email.
  • Auto-generation of Contact us page (with custom header & footer)

Order tracking page, Order status lookup, Shipping status (supports both email Id and phone number)

  • Simple user interface with email/phone number and order number fields to view the status of their orders as many times as they'd like.
  • Integrates natively with (Shopify's order confirmation page)
  • Auto-generation of the Track order page.

Social Share button and icons on your store

Increase your social shares and drive additional sales

  • Choose the location of the Share button 'left or right'
  • Choose the share button size and style
  • Craft your custom text to accompany your shared content.
  • Social accounts including WhatsApp Share button, Facebook, Instagram, Twitter, Messenger, YouTube & Pinterest

Live Chat Integrations

  • Comes Pre-integrated with WhatsApp,Messenger,Tawk.to,Tidio,Shopify chat.

Roadmap

  • Let customers cancel, Edit & Reorder, Page builder (coming soon)

Integrates with

  • WhatsApp,
  • Instagram,
  • Messenger,
  • Pinterest,
  • Facebook,
  • tawk.to

Media gallery

Support

Pricing

Free

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    94% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

BaRi BarBie Online

THIS APP IS VERY NICE!! EASY TO ADD, USE AND SETUP. I DEFENITELY RECOMMENED ADDING THIS FREE APP TO YOUR WEBSITE BECAUSE IT CAN HELP YOU GAIN SO MUCH MORE TRACTION TO YOUR SITE ALSO SALES AND INTERACTION. I GIVE THIS APP A 5 STAR. EVERYTHING A PLUS AND SIMPLE TO SETUP.

Chalici

I used this app but I want to change the URL from /pages/faqs to /pages/faq. I dont like the s that is at the end.

togo-home

I installed this today and I've set my FAQs in minutes. Thank you for this free and amazing app. Thank you