Reviews (430)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for reducing repetitive customer inquiries with a customizable FAQ section that matches their brand's aesthetic. Features like reordering questions, keyword searches, and multi-page integration are valued. The app is easy to set up, maintains fast load times, supports multiple languages, and offers exceptional customer support, aiding in technical issues and app optimization.
Refine
-
By rating
What a brilliant app! Patrik has been nothing but extremely supportive and responsive in helping us with our requests. The app is perfect for our needs - no superfluous features. A clear app, with a clear function, and Patrik has been nothing but helpful. Thanks for the great app! :)
This app is super easy to use and the customer service is extremely helpful and replies promptly! I highly recommend this!!!!
It was pleasure working with you! Thanks for honest review.
Works well and the support has been great! Definitely would recommend for both a FAQ page and a FAQ section on your product page.
VERY happy from your job. Very quick response ,yeah very quick. You guys did an awesome job. I definitely recommended AvocadoLab Garanti
I've had time to use and try this app out for some time now. I use it for my own store, as well as when developing ones for others. It's very efficient and straight to the point. It's also very easy to understand, which is beyond beneficial in comparison to others that I've tried. I did have a question arise at one point and their customer relations team was beyond helpful and responded very quickly! This made the app itself 10x more valuable in my opinion. 10/10, would for sure recommend!
So happy to see that you are using my app on more than 1 shop! This truly means a lot to me when I look at satisfying reviews like this one. Welcome onboard and looking forward!
I loved the app, highly recommended
it's flexible and the customer support is great.
You can use the FAQ almost everywhere in the store, love it.
This is an amazing app! It is really easy to make your forms clear, and you can even add css on your own! The value that you get from the free plan alone is a whole lot! Trust me. This one is worth it! I used the one from Vertex lv before which did not work on my site, but I don't have any problems with this one! And as I said even for the free plan you get such great value!
Thanks a lot for this dev :)
i use many free faq apps , i think this faq app is the best in shopify also with amazing customer support.
Thanks a lot for your honest review! We really appreciate it.
Bhushan's customer support and customer service is second to none. He assisted me with my queries in a very prompt and seamless manner. The app itself is great too, and makes my FAQ page so much more user friendly and aesthetically pleasing for my website visitors.
You are most welcome! So glad you liked the app and its meeting you needs. Merchant satisfaction is always our top priority.
Update: I have just reduced the rating from a 2 star to a 1 star. Not only was the app having the issue listed below, but the developer is now literally torturing me by email for the honest review that I placed. This is plain wrong!
Original Review
This was a good app. Simple to use and functional.
Recently, we tried to log in and the interface is blank. We were told by support that it is happening to a number of accounts and that we need to contact Shopify to complain about it. I have many stores and many apps and do not have this problem with any other app. It is not so complex, so I removed it and replaced it with another one that does not have that problem.
So, you stumbled upon this one-star review, huh? Honestly speaking you can simply ignore this review as it's outlier case which in short is a reaction impatient individual. If you wish to read more then remember to take this review with a pinch of salt, a dash of humor, and a side of laughter. Let me give you a rundown of what went down here. But hey, buckle up and get ready for a wild ride because we're about to embark on a journey through the land of clueless individual who doesn’t know how web apps work and is too impatient to even listen to us despite of multiple followups and apologies. Individual thinks they can get anything done by just leaving a negative review! It's like asking for app premium plan for free when they don't even have free shipping on their store!
- Alrighty, folks, let me paint you a hilarious picture. So, we've got this app user, right? They've been sailing smoothly for a whopping two years, having a jolly good time with our app. But hold on to your hats because things are about to get wild! Out of the blue, a tiny glitch waltzes in, courtesy of our pal Shopify. And what does our app user do? They whip out their keyboard superhero cape and start furiously typing a negative review like there's no tomorrow. I mean, seriously, did the glitch steal their lunch money or something? Can't we just take a chill pill and appreciate the good times without hitting the panic button at the first sight of trouble? It's like enjoying a delicious ice cream sundae and then suddenly flipping the table because you found one little sprinkle out of place. Let's be real here, folks. Life's full of hiccups and tiny glitches. It's how we handle them that separates the heroes from the keyboard-smashing villains.
- Now, here's the juicy part. I provided this individual with top-notch support, always responding within two minutes. But nope, their impatience was off the charts! They kept complaining and rejecting any help I offered, over and over again. I mean, come on, I was doing my best here! Within just 2 email back and forth, this individual said he doesn’t want any help from me or improve the situation and decided to leave this negative review!
- Their dedication to spreading gloom and disappointment on Shopify is so impressive that all reviews I could find left by this individual on Shopify are all negative reviews! Not even a single positive review sighted so far! Some people really have so much time to spread negativity but have no time to say something good right off the bat! At the end we are humans too on other end of support so having some empathy and patience wouldn’t hurt!
- Brace yourself for this one. This individual apparently thinks they're the king of programming, straight out of the legendary '90s mainframe era. But here's the kicker. Their understanding of how web apps work in 20s is stuck in a time capsule. I tried explaining it to them in the simplest terms possible, using analogies even a goldfish could understand. But alas, it was like trying to teach quantum physics to a rubber duck. They kept insisting that our app was a piece of cake and that they could do better. Well, if it's that simple, why aren't they building their own FAQs page if they know programming? The mystery deepens!
We did hold off on responding to this review for 2 weeks in hope that this individual would be cooperative and at-least be professional enough to respond to our numerous emails & apologies but no luck so thought of letting everyone else know a truth with this rundown. As far as the issue faced my individual goes, it was a temporary glitch which is already resolved by Shopify.
To sum it all up, don't let this review rain on your parade. There are hundreds of other reviews and satisfied merchants who can vouch for our awesomeness. There's a whole world of positive feedback out there waiting for you to explore. Happy adventuring & keep spreading positivity! If you have any questions, we are just an email away!