Fastr: SMS & Email Marketing

DO NOT INSTALL THIS APP IF YOU DON'T LIKE HAVING YOUR MONEY STOLEN
Haven't used the app at all in the past months and have not signed up to any sort of paid plan either in this time but despite this they took 41.94 USD from me. Only ever got one reply from them and then they went ghost. I didn't authorize any sort of charges or done any sales through their app in this time that would explain the charge. Look at all the other reviews and you'll see a pattern of them doing this to other people as well.

THIS APP WAS A SCAM!!! CHARGE ME $49 FOR USAGE WITHOUT NOTICE!!! THEY'RE ADVERTISING IT FOR FREE BUT BRUH THEY'RE BLAMING SHOPIFY FOR IT! THIS APP MUST BE REMOVED IMMEDIATELY. SCAMMING PEOPLE WITH TERRIBLE SUPPORT. THEY'RE NOT REPLYING AT ALL BLAMING SHOPIFY API. I'VE CONTACTED SHOPIFY SUPPORT AND THEY SAID THAT THEY'RE VIOLATING PARTNERSHIP POLICY AS THEY'RE ADVERTISING IT AS "FREE". The app is free but they'll charge you USAGE fee even if you're not using it. THIS APP IS A SCAM!!! DONT INSTALL THIS THRASH APP AT ALL. You will be billed without your notice and you can't do nothing about it. Terrible app, terrible policy, and terrible support.

We love FASTR! We have been using for abandoned cart recovery for a while now and it is easy to use. The staff is also great. Arthur is super helpful and quick with responding. My only feedback is that you can't add pictures to the texts to help with advertising.

Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work.

Fastr is great. The multi-channel approach, which combines SMS, email and push notifications, has proved very effective in reaching customers. The installation took just a little time, but the results will be worth it. Our abandoned cart conversions will increase significantly, making Fastr a valuable addition to our e-commerce toolbox.

Very impressed with this app. Has worked wonders for our company. Customer service is great and normally answer immediately. Special mention to David who helped with the setup and filling me in on all the steps to get us up and running.

I have this App since a while and it is great, I could recover so many sales. And Alex is always here to help and answer your questions or concerns. Highly recommend it.

good customer service but the app needs to provide more transparency by providing proper data about how many SMS being sent to which country and how much i got charged. I have discussed all this with David, noted all the stuff and promised to make improvements to it.

The app fees should be more transparent and customer service could be trained better to deal with payment issues. Had to contact Shopify, then file a report to my bank. The app sorted the refund at the end.

Incredibly easy to install! The customer service, especially Patrick, was outstanding - quick to respond and a pleasure to work with. I'm confident this app will boost my revenue, especially with its checkout abandonment recovery feature. The user-friendly interface is impressive, navigation is a breeze, and the built-in chatbox for questions is a fantastic addition. The whole experience has been smooth and promising. I'm excited to see its full impact on my business. Big thanks to the team for this well-designed product and excellent support!