Fastr: SMS & Email Marketing , 140 reviews

Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
    126
  • 3% of ratings are 4 stars
    4
  • 2% of ratings are 3 stars
    3
  • 1% of ratings are 2 stars
    1
  • 4% of ratings are 1 stars
    6
What merchants think

Feedback submitted

Merchants appreciate this app for its effective handling of abandoned carts and sales boost. They find it user-friendly with valuable features like SMS marketing, email flows, and pop-ups. The customer service is responsive, with certain representatives earning special mentions. Many merchants report immediate sales results and value its performance and data provision. The support team is known for quick problem-solving. The pricing model, based on recovered revenue, is seen as beneficial, especially for small businesses.

January 22, 2021

I really wanted to like this app, because I have used another app from this company that works well, but this one caused my store many problems. It seemed to have conflicts with other apps in my store and also the FB messenger apps never showed up properly. I tried to get support to fix it, but there were still problems, even after they told me everything was ok. Anyway, I couldn't leave my store in a half-functioning state for much longer, so I just ended up deleting the app. Maybe I will try it again in the future when the bugs have been worked out.

woot & hammy
United States
3 days using the app
Royal Apps replied January 22, 2021

Hi guys,

Thank you for your honest review, Eric here, I'm the CEO here at Carti.io
Any chance we could jump on a call and explain everything to you?

We supported FB messenger completely until the recent update from Facebook that is blocking some of the features (you can find it at all the Facebook marketing apps out there). There is nothing we can do about it at the moment (this is not a code issue from our side). We're actively looking for a solution and in contact with Facebook to try and solve this ASAP.

I apologize for your experience, It would mean the world to me if you could give my business another chance 🙏

Please get back to me and let's see how we can solve this issue with you :)

Eric | Carti.io CEO

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