Reviews (274)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective sales recovery features, especially through SMS marketing and abandoned cart recovery, which enhance revenue and customer engagement. The app includes a user-friendly interface with tools like SMS, email, and push notifications, and is praised for its easy setup and smooth performance. The checkout abandonment recovery and automated reminders are particularly effective. Customer support is also highlighted as responsive and personalized, with 24/7 availability, ensuring merchants receive assistance whenever needed.

Edited August 8, 2024

The app fees should be more transparent and customer service could be trained better to deal with payment issues. Had to contact Shopify, then file a report to my bank. The app sorted the refund at the end.

LIZA VETA
United Kingdom
Over 1 year using the app
October 9, 2023

good customer service but the app needs to provide more transparency by providing proper data about how many SMS being sent to which country and how much i got charged. I have discussed all this with David, noted all the stuff and promised to make improvements to it.

Pendants Bazaar
Canada
Over 1 year using the app
Edited June 2, 2022

I had to uninstall it because of the impossibility to customize the body email´s text..., once you send the email, it shows small, boring and practically unreadable in mobile phones.... The app looks great but with the big effort we need to accomplish in order to obtain an abandoned cart, we have to had all the tools to claim attention of potential customers in our emails, with fonts, colours, syzes, allignments, images, etc... If this company solve this, this app will be great, but at this time I have to uninstall it.

deRodríguez
Spain
2 days using the app
Royal Apps replied May 31, 2022

We are so sorry to hear that🙏 Our dev. team working on this feature right now, and it should be available in a few months. Any chance I can notify you once we release this update?

March 26, 2021

Looks pretty good at a first glance but it creates conflicts with other apps and make the website almost not functional. Make sure you check after you install it.

STREET STYLE RO
Romania
35 minutes using the app
Royal Apps replied July 1, 2021

Hi there,

All these issues have been fixed. You better give the app another chance ;)