Reviews (275)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective abandoned cart recovery tools, which significantly increase sales through personalized SMS and email reminders. It features user-friendly installation, versatile notification options, and pre-configured messages. Exceptional customer support is frequently highlighted, noted for its responsiveness and 24/7 availability, enhancing the app's reliability and ease of use. This makes it a valuable asset for boosting customer engagement and sales ...

January 5, 2025

Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work.

Golden Beards
Denmark
Almost 2 years using the app
Royal Apps replied January 6, 2025

Thanks for your feedback! Actually, we have an option that allows you to send the emails from your own domain. You just need to complete some few steps by setting up the DNS. ...

July 17, 2024

DO NOT INSTALL THIS APP IF YOU DON'T LIKE HAVING YOUR MONEY STOLEN
Haven't used the app at all in the past months and have not signed up to any sort of paid plan either in this time but despite this they took 41.94 USD from me. Only ever got one reply from them and then they went ghost. I didn't authorize any sort of charges or done any sales through their app in this time that would explain the ...

JoyEgg
New Zealand
Almost 3 years using the app
July 18, 2024

THIS APP WAS A SCAM!!! CHARGE ME $49 FOR USAGE WITHOUT NOTICE!!! THEY'RE ADVERTISING IT FOR FREE BUT BRUH THEY'RE BLAMING SHOPIFY FOR IT! THIS APP MUST BE REMOVED IMMEDIATELY. SCAMMING PEOPLE WITH TERRIBLE SUPPORT. THEY'RE NOT REPLYING AT ALL BLAMING SHOPIFY API. I'VE CONTACTED SHOPIFY SUPPORT AND THEY SAID THAT THEY'RE VIOLATING PARTNERSHIP POLICY AS THEY'RE ADVERTISING IT AS "FREE". The app is ...

Fisherscart Seafood Store
Philippines
About 2 years using the app
November 19, 2022

Dark billing. The displayed rate of the application up to 1000$ of income generated is $19.99 per month (+ cost of SMS). I paid last month about $75 for $675 of income generated...

SublimForever
Germany
Almost 2 years using the app
Royal Apps replied December 25, 2022

Hi there,

Thanks for the review & I apologize for the bad experience you've had with our app.

But SMS costs are not in our control, and they change based on country + message ...

September 13, 2022

Not working. contacted support several times and being ignored. we had faith in them being able to fix the issue but nothing much than the usual replies.

myaussietech.com
Australia
Over 1 year using the app
June 13, 2023

Do not install this application! ONE day after installing it and without having used it, they charged $188 on my Shopify invoice for no reason! They are scammers!

Ozapia
United States
4 months using the app
November 14, 2023

I didn't download the app, they took 150 dollars from me, they are just thieves, their customer service doesn't answer me

Culina
Israel
3 months using the app
May 25, 2023

I have been trying to get a hold of customer support seems like forever. No reply. I've sent emails and no reply. I am constantly getting errors when I'm trying to use this app. I need someone from support to contact me now. It says 24/7 hr support and it's been 4 hours already with no reply.

The Nichole Collection
United States
11 days using the app
February 21, 2024

App uninstalled but still campaigns remain active!!

La Zâne Attitude
Belgium
10 minutes using the app