Fastr: SMS & Email Marketing , 140 reviews

Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
    126
  • 3% of ratings are 4 stars
    4
  • 2% of ratings are 3 stars
    3
  • 1% of ratings are 2 stars
    1
  • 4% of ratings are 1 stars
    6
What merchants think

Feedback submitted

Merchants appreciate this app for its effective handling of abandoned carts and sales boost. They find it user-friendly with valuable features like SMS marketing, email flows, and pop-ups. The customer service is responsive, with certain representatives earning special mentions. Many merchants report immediate sales results and value its performance and data provision. The support team is known for quick problem-solving. The pricing model, based on recovered revenue, is seen as beneficial, especially for small businesses.

February 21, 2024

App uninstalled but still campaigns remain active!!

La Zâne Attitude
Belgium
10 minutes using the app
November 14, 2023

I didn't download the app, they took 150 dollars from me, they are just thieves, their customer service doesn't answer me

Culina
Israel
3 months using the app
June 13, 2023

Do not install this application! ONE day after installing it and without having used it, they charged $188 on my Shopify invoice for no reason! They are scammers!

Ozapia
United States
4 months using the app
May 25, 2023

I have been trying to get a hold of customer support seems like forever. No reply. I've sent emails and no reply. I am constantly getting errors when I'm trying to use this app. I need someone from support to contact me now. It says 24/7 hr support and it's been 4 hours already with no reply.

The Nichole Collection
United States
11 days using the app
November 19, 2022

Dark billing. The displayed rate of the application up to 1000$ of income generated is $19.99 per month (+ cost of SMS). I paid last month about $75 for $675 of income generated...

SublimForever
Germany
Almost 2 years using the app
Royal Apps replied December 25, 2022

Hi there,

Thanks for the review & I apologize for the bad experience you've had with our app.

But SMS costs are not in our control, and they change based on country + message length & and amount of units sent.

We do everything in our power to keep SMS costs to the minimum, we do not make any profit on SMS, in fact, we lose over SMS costs.

All of that said, you still got a 900% (!!!!!)in ROAS. This is positive compared to probably any ad you've even run.

Our billing is not dark, on the contrary, we do everything in our power to make the app profitable and make the pricing fair. Unlike other apps, we charge purely based on generated revenue (when we can).

Either way, please get back to me and let me know if you have any other questions, I'll be more than happy to help you out in any way I can + I see that you're still using the app so I guess the experience wasn't that bad.

Thanks anyways for being a user,

Eric | The Carti Team
eric@stilypapps.com

September 13, 2022

Not working. contacted support several times and being ignored. we had faith in them being able to fix the issue but nothing much than the usual replies.

myaussietech.com
Australia
Over 1 year using the app
1
1