Reviews (275)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective sales recovery features, especially through SMS marketing and abandoned cart recovery, which enhance revenue and customer engagement. The app includes a user-friendly interface with tools like SMS, email, and push notifications, and is praised for its easy setup and smooth performance. The checkout abandonment recovery and automated reminders are particularly effective. Customer support is also highlighted as responsive and personalized, with 24/7 availability, ensuring merchants receive assistance whenever needed.
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BEST CUSTOMER SUPPORT!
GREAT FOR CART RECOVERY AND ABANDONED CHECKOUTS!
CAN'T WAIT TO SEE THE RESULTS!!!!! THANK YOU!
Thank you for the review! good luck
I didn't think abandoned cart recovery emails can make so much extra revenue. I launched it and got 3 sales in one day just from the abandoned cart email! I'm going to set up the same with SMS and see how it goes, however I don't think SMS is going to work XD
Thanks for the review!
great app received a very good support they are very helpful and helped me with my problems to solve them
Thank you for your great review🙏 Our team is always ready to help you 24/7😎
Patrick was very helpful. Fast and Quick Support in Setting up and configuration of plugin.
I really wanted to like this app, because I have used another app from this company that works well, but this one caused my store many problems. It seemed to have conflicts with other apps in my store and also the FB messenger apps never showed up properly. I tried to get support to fix it, but there were still problems, even after they told me everything was ok. Anyway, I couldn't leave my store in a half-functioning state for much longer, so I just ended up deleting the app. Maybe I will try it again in the future when the bugs have been worked out.
Hi guys,
Thank you for your honest review, Eric here, I'm the CEO here at Carti.io
Any chance we could jump on a call and explain everything to you?
We supported FB messenger completely until the recent update from Facebook that is blocking some of the features (you can find it at all the Facebook marketing apps out there). There is nothing we can do about it at the moment (this is not a code issue from our side). We're actively looking for a solution and in contact with Facebook to try and solve this ASAP.
I apologize for your experience, It would mean the world to me if you could give my business another chance 🙏
Please get back to me and let's see how we can solve this issue with you :)
Eric | Carti.io CEO
Cool idea to have all cart recovery automation in 1 place. I asked for a small feature to add and they added it within a day (I needed to edit the logo in the abandoned cart recovery email)... impressed with the support team. so far the SMS abandoned cart abandonment sequence is performing the best. a few features are still missing but it seems like they're building them fast :)
Thank you for that! we're a small team so we try to make changes quickly for our customers
Excellent customer service! They were quick to help me set everything up and make sure it was all working.
I had to uninstall it because of the impossibility to customize the body email´s text..., once you send the email, it shows small, boring and practically unreadable in mobile phones.... The app looks great but with the big effort we need to accomplish in order to obtain an abandoned cart, we have to had all the tools to claim attention of potential customers in our emails, with fonts, colours, syzes, allignments, images, etc... If this company solve this, this app will be great, but at this time I have to uninstall it.
We are so sorry to hear that🙏 Our dev. team working on this feature right now, and it should be available in a few months. Any chance I can notify you once we release this update?
The customer service for this app has been super helpful! Lee-ann has gone over and above what I would expect based on the service I've received from other companies' apps I have used on my Shopify store. Very proactive in their approach to customer service.
Thank you for your amazing review and feedback🙏 Our support team is always ready to help 😎
it's super easy to set up, very intuitive and very powerful (especially for SMS). Customer support is very responsive, which makes a big difference compared to the competition. I'd like to thank David, who has great tips and is very pleasant!