Reviews (60)

Overall rating
4.2
Counts per rating level
  • 81% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effective abandoned cart recovery, enhancing sales and conversion rates through SMS, email, and push notifications. Its ease of installation and user-friendly interface cater to all technical skill levels. Additional features like SMS marketing and automation are noted for their efficiency. The customer support team is consistently recognized for their responsiveness and helpfulness, making this an all-in-one solution for cart recovery.

January 5, 2025

Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work.

Golden Beards
Denmark
Almost 2 years using the app
Rapi Apps replied January 6, 2025

Thanks for your feedback! Actually, we have an option that allows you to send the emails from your own domain. You just need to complete some few steps by setting up the DNS.

Just go to Settings > Email > Notify customer from my domain.

Please reach to our support team and we'll be happy to assist you!

September 25, 2024

We love FASTR! We have been using for abandoned cart recovery for a while now and it is easy to use. The staff is also great. Arthur is super helpful and quick with responding. My only feedback is that you can't add pictures to the texts to help with advertising.

Pippy Sips
United States
Almost 2 years using the app
August 10, 2024

Très bonne application avec une assistance client parfaite notamment Patrick qui a été très professionnel.

Bomacoo
United Kingdom
24 days using the app
August 22, 2024

Le service clientèle a toujours été excellent. Nous recevons rapidement des réponses à nos questions, ce qui est hautement recommandé ! Merci encore, Arthur, et toute l'équipe pour votre réponse rapide et votre solution efficace.

Dumbo
France
About 2 hours using the app
July 18, 2024

THIS APP WAS A SCAM!!! CHARGE ME $49 FOR USAGE WITHOUT NOTICE!!! THEY'RE ADVERTISING IT FOR FREE BUT BRUH THEY'RE BLAMING SHOPIFY FOR IT! THIS APP MUST BE REMOVED IMMEDIATELY. SCAMMING PEOPLE WITH TERRIBLE SUPPORT. THEY'RE NOT REPLYING AT ALL BLAMING SHOPIFY API. I'VE CONTACTED SHOPIFY SUPPORT AND THEY SAID THAT THEY'RE VIOLATING PARTNERSHIP POLICY AS THEY'RE ADVERTISING IT AS "FREE". The app is free but they'll charge you USAGE fee even if you're not using it. THIS APP IS A SCAM!!! DONT INSTALL THIS THRASH APP AT ALL. You will be billed without your notice and you can't do nothing about it. Terrible app, terrible policy, and terrible support.

Fisherscart Seafood Store
Philippines
About 2 years using the app
March 19, 2024

Very impressed with this app. Has worked wonders for our company. Customer service is great and normally answer immediately. Special mention to David who helped with the setup and filling me in on all the steps to get us up and running.

Claro Jewels
United Kingdom
Almost 3 years using the app
Edited April 19, 2023

I have this App since a while and it is great, I could recover so many sales. And Alex is always here to help and answer your questions or concerns. Highly recommend it.

String Power - Violin Shop
United States
Over 1 year using the app
Rapi Apps replied August 11, 2021

Thank you so much for your amazing review. Our support team is always here to help 24/7😎

November 8, 2022

Ottima applicazione per il recupero di carrelli abbandonati, e il servizio clienti è veloce rapido e molto gentile.

Gioielleria Cortese Ornella
Italy
3 months using the app
May 8, 2024

Merci à David pour son aide il a su régler mon problème rapidement

Kasilia home
France
3 months using the app
Edited June 16, 2021

I have been using the app for a couple of months now and it is performing very good. Today I needed support on a minor issue and my request was dealt with, quickly and expertly, through the in-built message panel. I really appreciate the support. Thank you!

PetDoctors - Loja Online
Portugal
3 months using the app
Rapi Apps replied June 16, 2021

Thank you so much for your awesome review and the feedback :) Our support team is always here to help 24/7😎