Reviews (415)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Amazon FBA integration and automation of fulfillment across multiple channels. They commend its time-saving features, robustness, and perfect syncing of orders and inventory. The ability to bundle products, set up shipping, and fulfill thousands of orders monthly is highly valued. Merchants also praise the customer support, particularly for immediate and effective assistance. The app is recommended for its ease of use, quick setup, and operational speed.
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The customer support is excellent. Cara took great care of me! I had a couple of issues while integrating the app, but they were very helpful getting me on the right track.
Awesome customer Service. Helped us along the way getting set up. Very happy with their service and app.
I was looking for an app that helps me fulfill my orders from Amazon inventory and this app is just what I needed. Besides, their customer support is absolutely awesome! Cara helped me to sync my products and went over the line to help solve my issue. Five stars!!
UPDATE
The 90 day free trial was a promo made available by the company, I was not "given" it as a gesture by them. Seems like they're annoyed that offer existed! The company's response exemplifies the attitude you will experience. Check out other critical reviews to for much of the same. No response on the bugs either, so I guess that should say enough!
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Cara is a wonderful support rep that's conscientious and hard working, any issue we ever experienced that she could help with was resolved by her speedily, with care & true professionalism.
Unfortunately, I cannot say the values of the company. We rolled past our free trial by a total of 4 days over the holiday period and therefore fell into a paid period.
After experiencing a few bugs and gaps in the product we had already stopped using it, we asked for a courteous refund but the company refused even though it's clear we'd stopped using the app before this date from our usage logs.
Bugs & holes include:
- inventory update feature not correctly updating which cost us a few days in sales as it would keep marking products out of stock - painful in Q4
- unable to remove markets from billing without the developer
- pricing updates only match list price, not sale price of amazon listings - made this function impossible to as the primary function is to match up Amazon sale pricing to shopify store
Ultimately given we didn't use the product for those 4 or so days & one of the paid features didn't function correctly throughout, it would have been reasonable of the company to refund.
I would be glad to remove the negative areas of my review if this can be resolved.
I'm not sure that $100 is worth souring a relationship.
Our typical free trial period is 7 days. However this shop was given a 90 day free trial. This shop went past that 90 day free trial period and was finally charged after using the app for free for 3 months.
Seamless experience for fulfilling Shopify orders with Amazon FBA. Customer service is extremely prompt and helpful!
I would rate this service zero if i could. I asked one of the customer service representatives Gennifer if they could guide me through on how to set it up properly as the service wasn't working probably and this is the message i received
"Unfortunately, our FBA Shipping app can be complex to setup. It may be a better use of your time to explore other shipping options."
Basically saying they couldn't be bothered.
We have a detailed record of all the conversations that come thru the help desk. We exchanged 69 emails with Alan of Nomad Travel. Gennifer spent hours explaining our app to Allen, both via email and over the phone, sharing our video library and helping Alan every way possible.
Typically our app takes less than 5 minutes to install.
At some point we have to let the user know that maybe this app isn't for them, we reached that point with Alan.
Cara has been amazing in answering all the questions we had. Seems like great app and working fine so far
The app is great, & Todd is even better! Sooooo helpful! Thank you so much!
Fantastic customer service! I did not know that I could do this for amazon australia?!Love that this app can free up so much of my time!
Works GREAT, makes life easy. Fast and detailed responses from the developer. Happy to be using the software.