Reviews (553)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its seamless Shopify integration, displaying accurate FedEx rates and enhancing customer satisfaction with real-time shipping information. It efficiently handles multiple orders, supports direct FedEx label generation, and facilitates international shipping. The user-friendly setup and responsive customer support, which assists with onboarding and operational issues, are particularly valued. This app is essential for e-commerce businesses using FedEx, offering robust functionality and exceptional support.
Refine
-
By rating
Sibi was very helpful and I understand everything he said and am happy with the new app
After having some initial questions about the integration into Shopify, I contacted the support team here at PH Ship and received immediate help. Sibi guided me through the entire process and helped ensure that my account was functioning properly and working how it should. The app seems great so far but the customer support has been outstanding!
I have used this app for almost 3 years and, overall, good value for money; however, very problematic with Fedex Freight shipment rates. I would not recommend this app if you are shipping bulk or heavy items like we do. These 5 star reviews aren’t justified in my experience.They always blame Fedex for the same problem that happens 5-6 times every year which costs us thousands of dollars in sales because their app cannot pull the economy freight rates from Fedex API and shows the crazy expensive 1-2-3 day express freight rates. If it’s a Fedex problem, which has lasted 6 days this time, how are you able to get these expensive rates? Same problem every year and same excuses, no live support whatsoever. I am the owner Tilehouz.com, by the way. Cancelling your app as soon as I set up the new rates services app.
great app that works smoothly with Shopify, the best way to use FedEx in your store. Customer service is also great and very responsive. Sibi helped me solve all my issues patiently and he was very informative
Had Great Customer service experience. Helped me thru my situation very quickly.
Super friendly and helpful. I had issues figuring out how to use the app, and after a 15 minute call it all made sense! Hope to continue using this app in the future
Like most shipping apps, there's a little bit of a learning curve but Sibi and the team have been responsible and extremely helpful getting us up and going. Recommended!
Thank you for your review! We're glad to help you integrate your FedEx account and enable the ETD to support international shipping for your business.
If you have any questions, feel free to reach out!
Quick and very helpful service with ease of usage.
Thank you for your review! We're glad to help you automate domestic and international shipping with your FedEx account for your Jewellery Store in the USA.
If you ever need additional support, don’t hesitate to reach out!
Just had a support with Sibi Firoz and he did a great customer support. Thank you for you assistance so far.
Sibi, was awesome, very prompt in getting online and helping walk me through what needed to be done to help setup the app.
Mahalo,
Jim Johnson