Reviews (561)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, displaying accurate FedEx rates and simplifying shipping processes. It supports label generation, rate management, and international shipping, addressing gaps in Shopify's native capabilities. The reliable performance and exceptional customer support, with quick responses and hands-on help for onboarding and troubleshooting, are also highly valued. Recommended for enhancing shipping operations effectively.

February 12, 2025

Sibi was very helpful and I understand everything he said and am happy with the new app

Ozery Family Bakery
Canada
Over 4 years using the app
PluginHive replied February 24, 2025

We appreciate your review! We're glad to help you integrate your FedEx account and set up the domestic shipping services for your store, specializing in Baked Breads in Canada.

If you have any questions, feel free to reach out!

February 11, 2025

After having some initial questions about the integration into Shopify, I contacted the support team here at PH Ship and received immediate help. Sibi guided me through the entire process and helped ensure that my account was functioning properly and working how it should. The app seems great so far but the customer support has been outstanding!

Unofficial Use Only Aftermarket
United States
25 days using the app
PluginHive replied February 24, 2025

Thank you for your feedback! We’re glad to assist you in automating domestic shipping with your FedEx account for your clothing and jeep accessories store in the USA.

Feel free to reach out if you need any further assistance!

February 28, 2025

Very helpful support from PH. All the staff are helpful.
We are able to process our shipments with FedEx One Rate

Maison dOrient
United States
Over 1 year using the app
January 12, 2025

I have used this app for almost 3 years and, overall, good value for money; however, very problematic with Fedex Freight shipment rates. I would not recommend this app if you are shipping bulk or heavy items like we do. These 5 star reviews aren’t justified in my experience.They always blame Fedex for the same problem that happens 5-6 times every year which costs us thousands of dollars in sales because their app cannot pull the economy freight rates from Fedex API and shows the crazy expensive 1-2-3 day express freight rates. If it’s a Fedex problem, which has lasted 6 days this time, how are you able to get these expensive rates? Same problem every year and same excuses, no live support whatsoever. I am the owner Tilehouz.com, by the way. Cancelling your app as soon as I set up the new rates services app.

Tilehouz
United States
About 2 years using the app
February 10, 2025

great app that works smoothly with Shopify, the best way to use FedEx in your store. Customer service is also great and very responsive. Sibi helped me solve all my issues patiently and he was very informative

Orahhair
United States
5 months using the app
PluginHive replied February 24, 2025

Thank you for your review! We’re happy to support you in automating domestic and international shipping with your FedEx account and printing FedEx return shipping labels for your store, specialising in Hair extension collection in the USA.

Don’t hesitate to reach out if you need further assistance with FedEx shipping or returns!

February 10, 2025

Had Great Customer service experience. Helped me thru my situation very quickly.

Fulcher's Seafood
United States
Over 1 year using the app
PluginHive replied February 24, 2025

We appreciate your feedback! We’re happy that we could assist you in integrating your FedEx account and setting up the FedEx Home Delivery service for your store, specializing in Seafood in the US.

If you ever need additional support, don’t hesitate to reach out!

January 16, 2025

Super friendly and helpful. I had issues figuring out how to use the app, and after a 15 minute call it all made sense! Hope to continue using this app in the future

THELIFESTYLEDCO Shop
United States
About 2 months using the app
February 7, 2025

Like most shipping apps, there's a little bit of a learning curve but Sibi and the team have been responsible and extremely helpful getting us up and going. Recommended!

Orbit DVD
United States
24 days using the app
PluginHive replied February 20, 2025

Thank you for your review! We're glad to help you integrate your FedEx account and enable the ETD to support international shipping for your business.

If you have any questions, feel free to reach out!

February 6, 2025

Quick and very helpful service with ease of usage.

Brilliance in Diamonds
United States
5 months using the app
PluginHive replied February 20, 2025

Thank you for your review! We're glad to help you automate domestic and international shipping with your FedEx account for your Jewellery Store in the USA.

If you ever need additional support, don’t hesitate to reach out!

February 13, 2025

Just had a support with Sibi Firoz and he did a great customer support. Thank you for you assistance so far.

Nano Kare
Australia
6 months using the app
PluginHive replied February 28, 2025

Thank you for your review! We're glad to help you with your FedEx account integration for domestic and international shipping, including label printing and commercial invoices, for your hair care products business.

Feel free to reach out if you need any further assistance!