Reviews (502)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, seamless store integration, and time-saving features such as automatic label generation. Its support for FedEx OneRate is particularly valued. The customer service is often commended for its responsiveness and multi-channel assistance. Merchants find the app reliable and efficient in simplifying shipping, with some using it for several years. It's recommended for its performance and the benefits it brings to businesses.
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This app works perfectly, with no bugs. and the customer service is always there to help.
so far so good!
Thank you for reviewing our app. We are glad to know that the app is perfect for you and meets your requirements.
Extremely helpful and professional helping solve some issues with the commercial invoice settings. I highly recommend this app.
Thank you so much for taking out the time to leave us a review. We’re glad that our team could help you with the commercial invoice settings.
Manohar was extremely helpful today. He was very knowledgeable and very patient with me. He was able to solve all of my problems quickly and also was able to explain why things worked a certain way and how to address my issue in the best way. Thank you guys for the great support. Keep it up.
Thank you for your review. We are glad to have assisted you and look forward to serving you again. Feel free to contact us anytime for further assistance. Thank you for your business.
Best regards,
PH Ship, Rate & Track App Team
This app is remarkably good. I'm surprised FedEx shipping integration isn't part of out-of-the-box Shopify, but this app provides even more functionality and convenience than I would expect from an out-of-the-box solution.
Easy to use, super helpful customer service.
Works great with FedEx I'm glad I found this app
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Sibi was wonderful, quick and easy to deal with! The app PH Ship, Rate, Label is great and has provided us an easy way to ship and print labels. Definitely would recommend for many reason!
Thank you for your positive feedback. We're glad we could help you easily display Live FedEx shipping rates and print FedEx shipping labels.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help.
Regards,
PH Ship, Rate, and Track App
Very good app and great support. Easy setup once the WS credentials are created. A real game changer for us. Auto-label creation works perfectly. One issue we have is that the app does not recognize Asian characters which Korean clients tend to input when filling in their address in the check-out process. I guess that is not really the app's fault. The tracking section could be improved: more columns, readability, filters... Finally the ETD commercial invoice generated should reflect the actual order sent reflecting items removed of the order before shipping. Also, the tax numbers information collected in the check out process should be reported.
Keep up the good work!
Thank you so much for the positive review. Thought I would let you know that FedEx does not allow Korean characters in a label. That is the reason the app does not.
We have just moved over to FedEx from DHL and this app is so brilliant. It connects my store directly to my online FedEx profile which was not the case with the DHL app. We had some struggles getting the app installed and the PluginHive was amazing and within the same day we had everything up and running smoothly. I am really happy with how everything is working and the amazing support. I will certainly recommend this team!
I give her 5 star because I cannot give 10. She was very friendly and professional, she fix something that has been an error for almost a year and no one knew.
Thank you
We had some trouble getting this app set up with our FedEx account info but the guys behind this app gave us extended help in making it work. They worked with us over the course of 2 weeks inputting our information and trouble shooting it with us to make sure our needs were met. Excellent app and superior customer service. Highly recommend this app not only for shipping label creation, but also for the amazing customer service we have received.