Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, efficient operations, and excellent customer service. They find it easy to set up and value its time-saving features like automatic product addition and quick issue resolution. The seamless integration with FedEx, including FedEx OneRate support, is a key benefit, enabling direct shipping management from Shopify stores. Merchants also commend its ability to handle diverse shipping needs and generate return labels. The support team is praised for their swift problem-solving and clear guidance.

Edited August 13, 2019

I needed this app because we ship with dry ice and this app covers that! Everything wasn't working seamlessly right away, but support was very helpful and prompt at answering my questions and working through any issues.

Tiny Organics
United States
8 months using the app
June 15, 2020

Great app - simplifies fulfillment process. Support team is always available to help and is prompt in turning around solutions.

Liplock Coffee
United Arab Emirates
8 months using the app
January 5, 2021

This app has been working well for us since installation about 6 months ago. The support has been great, they helped me troubleshoot some issues that I couldn't sort out with tricky commercial vs. residential addresses and the services that we had setup to use.

Nordstrand Audio
United States
8 months using the app
PluginHive replied January 7, 2021

Thank you so much for taking the time out to share your experience with the app. We appreciate it.

August 6, 2021

Excellent support team! I am starting to use the app and it seams very straight forward. Look forward to see its possibilities, compare to the FedEx dashboard it is a breeze.

Jefh Woodshop
Panama
8 months using the app
PluginHive replied August 30, 2021

Thank you for sharing your rating with us. Much appreciated. Glad that you are already loving the app's features.

February 9, 2023

Shashi from ship, rate and track help us a lot with the configuration of the app on the page and help us to check that the rates will work

Finca Koa
United States
8 months using the app
September 13, 2022

Thanks to this app, we have achieved the full automation we have always wanted. We don't know how much manual work has been eliminated thanks to this app. We are very lucky to have found this app. It was worth the search. We highly recommend this app to anyone who is looking to automate their international sales.

The DIY Japanese Joinery Shop
Australia
7 months using the app
Edited March 14, 2024

The app is amazing, allows me to do everything our company needs! Customer support is top notch, thank you Sibi for the help and I'm sure we'll have a great relationship with you in the future!
Thanks!

Backyard Brains
United States
7 months using the app
PluginHive replied February 16, 2022

Thank you so much for taking the time to leave us this great review. We’re happy that the App satisfies your requirements and the support was helpful.

January 26, 2022

Great app! Works exactly as expected and needed! Offers the feature to tag certain products as alcohol so that the correct FedEx label is printed - the "requires adult signature" label. This is a crucial feature for our business. Customer Service was excellent - very responsive and helpful. Highly recommend!

vomFASS Brookline
United States
7 months using the app
PluginHive replied February 28, 2022

Thank you for your amazing feedback! We try to include all the features that could benefit our customers and we’re very glad that the “requires adult signature” feature is benefitting you. We wish you good luck and we’re just one email away when you need us.

September 28, 2021

Excellent app, and even greater staff! John has been a real pleasure to work with, he is very knowledgeable and patient. We are very happy with it all!

Race Inc. BMX
United States
7 months using the app
PluginHive replied October 18, 2021

I’m glad you are happy with the app. Thank you, I truly appreciate your feedback. Interacting with your team was nice as everyone is great to work with.

September 23, 2020

This app integrates well with FedEx and the customer service is quick and competent. I was able to use the Saturday service feature to provide a better service.

Kneaders Bakery & Cafe
United States
7 months using the app