Reviews (6,019)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing customer engagement and trust through verified reviews from platforms like Amazon, Etsy, and Trustpilot. They appreciate the customizable widgets, automated review requests, and seamless integration with Google and Amazon. The user-friendly interface and responsive support team are also notable benefits. Continuous updates, including AI features and improved API capabilities, contribute significantly to business growth.

July 25, 2024

Fera's team was extremely quick to respond when I had an issue. I'm very happy thus far with the app!

Studio Hall
United States
2 days using the app
January 26, 2024

I really like Fera and have been using it for years. My biggest positive is the "Reply using AI" feature that was introduced recently. I always struggled replying to customer reviews whether positive or negative. And just always wound up sounding like a robot. Trying to think of creative ways to say "thank you" was really hard! Now I click a button and Fera writes a reply for me that sounds way better than anything I could write. it takes seconds. The options are endless too with integration with other apps. I can easily import my Etsy reviews which is really great. Thank you Fera - you've helped me build a successful business!

Brindly
United Kingdom
About 3 years using the app
Fera Commerce Inc replied April 1, 2024

Thank you so much for your review ❤️ and thank you for continuing to trust us to help you gather your reviews!

We are genuinely so happy to hear that you have been enjoying and utilizing our new AI Reply feature. That’s what this feature was rolled out for, to make replying to customer reviews easier for our merchants 🎉

Thank you once again for trusting us and using our app for all these years! As always, please reach out to us at any time if you need anything 🙂

September 2, 2024

nice!

PetQila
India
10 days using the app
August 13, 2024

Love the support team!

Globoitem
Lithuania
About 2 months using the app
May 19, 2024

Fera has completely transformed the way we manage customer reviews and feedback for our business. The platform is incredibly user-friendly, making it easy to collect, display, and analyze customer opinions. The automated review requests have significantly increased our review volume, and the beautiful, customizable widgets blend seamlessly with our website's design.

One of the standout features is the ability to showcase customer photos and videos, which adds authenticity and boosts our credibility. The analytics and insights provided by Fera have been invaluable in understanding customer sentiment and making informed business decisions.

Customer support is top-notch, always responsive and helpful whenever we have questions or need assistance. Overall, Fera has exceeded our expectations and become an essential tool for our business. Highly recommend to anyone looking to enhance their review management process!

OutFoot
South Africa
5 months using the app
August 13, 2024

Excellent super fast help. Solved my technical issue right away.

FriedaSophie
United States
About 2 hours using the app
November 10, 2024

good

wisebei
India
About 12 hours using the app
September 2, 2024

Freaking awesome widget to my VARIN Life store!

VARIN THCv
United States
About 2 hours using the app
May 8, 2024

This app is great for reviews! I can collect reviews from my Shopify store, and our best features include synching Amazon products to our Shopify products so we show Amazon reviews on our website, which is amazing. We also really like that we can also import reviews from Trustpilot into Shopify. The app looks great on our website. We were able to get a great deal for the subscription so we're very happy with this app. Also, their support team is very helpful. 10 out of 10.

FH Group Auto
United States
6 months using the app
Fera Commerce Inc replied June 27, 2024

Thank you so much for your review ❤️

It is so great to hear that you have had a great experience with our app so far and that you’ve been able to utilize our import feature to transfer your already existing reviews!

As always, please reach out to us at any time if you need anything 🙂

May 13, 2024

Fera's review app works seamlessly with our Shopify site. Their customer service team is first class. They respond within minutes and resolve any needs immediately. We can't recommend Fera enough! Implement this app today, and we promise you won't regret it.

The Feel Good Company
United States
About 2 years using the app
Fera Commerce Inc replied June 27, 2024

Thank you for your review ❤️ and thank you for trusting us to help you gather your reviews!

We are so happy to hear that you are liking our app and have had a great experience with our support team!

Please reach out to us at any time if you need anything 🙂