Reviews (5,995)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting customer engagement and conversions through effective review management and display. They value its user-friendly interface, ability to import reviews from platforms like Amazon and Etsy, and customizable widgets that integrate seamlessly into websites. Features like automated review request emails and multimedia review options enhance its appeal. Reliable performance, easy setup, and responsive customer support further contribute to its high recommendation among merchants.

August 16, 2024

It works great just wish it had more than 10 automatic emails for the free plan. The next tier is pretty expensive but I might be willing to pay for a paid plan if it cost a little less.

Moss Rock Metals
United States
2 days using the app
August 6, 2024

Makes it easy to import reviews from Etsy and Trustpilot although it is a shame it doesn't verify those from Trustpilot despite the apparent established connection. A bigger bummer for us is that I hoped it will be easy to import eBay reviews too but the only way one can do that is to use some Chrome extension to export to a CSV (pay that as well if you have many), adjust that to Fera's CSV template and import then into the app. These reviews will most likely be unverified too.
However, unlike the Opinew Product Reviews App UGC app, the backend is intuitive and the frontend widgets appear nicely designed and you don't get the unnecessary "powered by" clutter.

The Foalyard
United Kingdom
About 9 hours using the app
June 15, 2024

Just started to use it. So far so good. Will update in the future…

KikiJewelerShop
United States
43 minutes using the app
July 31, 2024

Very good!

Esencia de Cristal
Brazil
6 days using the app
July 24, 2018

I have been using the app for a few weeks and I would certainly recommend. I would say that there a couple of features that the app is missing that I believe they are working on, and its my only reason for not giving it five stars. On the plus side, in just a few weeks, I have seen a boost in sales on our site, because of this app, which is great. On another strong note, the support team is highly responsive, very quick to fix any issue you may have and also very knowledgeable. For stores that have some sales, or get quite a bit of traffic and looking to convert that to better sales, I would highly, highly recommend. Its very easy to use, and the steps to setup are simple and clear. Great App!

Gifts Are Blue
United States
Over 6 years using the app
June 1, 2018

So Far so good - A learning curve for me.

Theunopage
United States
Over 5 years using the app
March 13, 2024

nyc

Flat N Heels
India
2 months using the app
October 29, 2018

App works great and helps to up the conversion rate! It's pretty straightforward to use. I did have to tinker a bit to get the CSS to work with my website but nothing too difficult

Mother Erth
United States
Over 4 years using the app
April 24, 2018

I like the app. Just a few minor tweaks. The banana stand doesn't actually show preview in store although there is a preview button. It can be a little more user friendly.
Other than that it is a great app! Just wish I could see preview before it goes live.

Kitchenchefs
United States
Over 4 years using the app
Edited March 7, 2021

This is my first day using the app, but so far so good! It's very user friendly which means a LOT to me, and it allows me to see how each widget will look/perform on my site before going Live. I received live customer support that was soo helpful! The wait time was supposed to be 3hrs, but I was assisted in less than 10 mins. Looking forward to having this app help with my conversions & social Proof. Will update the rating after I've had a few weeks to experience the app.

AJA Naturals
United States
Over 3 years using the app