Reviews (5,995)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for boosting customer engagement and conversions through effective review management and display. They value its user-friendly interface, ability to import reviews from platforms like Amazon and Etsy, and customizable widgets that integrate seamlessly into websites. Features like automated review request emails and multimedia review options enhance its appeal. Reliable performance, easy setup, and responsive customer support further contribute to its high recommendation among merchants.
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I had a terrible experience with the app. I have been emailing the company for over a week. All of my customers reviews that I received with using their app are gone. No one has returned my emails other than saying they will look into it. However, I still haven't received an answer as to what happened nor a refund for paying for a service from 2022-2025 and all my reviews I paid for are gone. If I could give the
company zero stars I would. I just want my reviews I paid for back or a refund simple. They refused to do either and told me to start over and work give me a free month of service.
Update: 1/28/25 fera decactivited my account and removed my reviews again after I contacted their company about a issue. And they gave me a hard time about a refund. Free month never used. This company robs other companies. Find a better company to work with
I signed up in 2023, and had a great experience, until now.
I was offered a free trial on Oct 29, 2023. I downgraded back to the free plan Oct 29, 2024, but was charged $99 for the premium version. I contacted chat support to have this fixed. They let me know that Shopify has to fix it. I contact Shopify, who lets me know that that is incorrect and that Fera needs to apply credits for the charge, and gives me all the documentation to give to Fear to correct the fee.
I contact chat with this information, and all of a sudden, 40 mintues go by and no one responds to the chat. I ask what is the hold up? Usually, I can chat and have an issued solved in 5 minutes. But today, I am ignored for over an hour.
Chat support comes and says they will review and get back to me. Another 30 minutes goes by. I ask when, he says he is swamped and can't get to me. I ask to be transfered, he says he is the only person online, and there is no phone number.
Also, as I am on the free plan, when I went to Shopify's end in the billing settings, Fera is going to charge me $9.99 on Nov, 27, 2024 for a premium plan I DON'T HAVE.
DO NOT USE THIS APP. Something is up, and there is no communication when they need to correct billing. I am so disappointed.
Worst app i have ever used. Nothing is structured correctly.
It also left code on my website that i now have to pay to have removed.
If I could give less stars i would.
I'm not sure what happened because I had been using this app for a few years. It seems they had a rebranding of some sorts. Everything looks different plus all of the reviews I had have been deleted. I won't be using this app anymore and I cannot and will not recommend this app to anyone moving forward.
I contacted customer support and asked for a cancellation of my subscription as I migrated to Shopify from Wix and they never cancelled it!
I realized I was being charged for months and they won't refund me. Even though I was using Fera on shopify too. I will definitely be finding another app. The good reviews are incentivized by Fera for free 1-year subscription! So take them with a grain of salt.
I didn't like it. It was too difficult to use and embed into my Shopify website. Not great for digital products.
It's a good app but If you generate alot of money you have to pay 250$ a month at least that is just stealing I'm sorry.
If this way a normal price I would rate it 5 stars
Hey SPACETRAVEL!
Good news- new pricing plans means only good things for our startup merchants! :D
Thanks for the feedback!
Pathetic app. I can't change users. The verification email never shows up. Now I will have to find another app that can actually work.
The reason you weren't able to verify is because your email was bouncing since it was not fully set up yet.
Not really a Fera issue, but we've figured it out for you. Check your inbox for instructions on how to continue.
PS: We responded to your message which you sent at 10:38pm on Sunday calling our team "stupid f*****g dips***s" this morning, despite it being Family Day holiday here in Canada. 😅
I installed the app and had issues with it importing reviews. I followed all instructions however its not working. I lodged an enquiry in the chat, it's been 5 hours and it's still not resolved. Getting a response is at least a 30min wait (it says someone will respond in a few min, unfortunately thats not true) and then a reply after is approx 20 to 30minutes. It's now 2:30am. Issue isnt resolved. I've got smile and yotpo and the responses are much faster, it appears the fera team is either really small and need more online agents or just not as responsive, either way the customer doesnt get assistance. So far it's been a poor experience.
This useless app decided to delete all my reviews and just keeps saying something went wrong. Pathetic app and not worth it at all. DO NOT DOWNLOAD