Fera Product Reviews App , 5,658 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless integration with site themes and platforms like Etsy, Google, and Amazon. It offers features such as response to reviews, storage of reviews, and display of ratings, reviews, and customer photos. The app's widgets are highly customizable and blend well with store designs. Its automated email system and AI response feature enhance customer engagement. The support team is praised for their quick and effective problem-solving, including offering custom code. The app is competitively priced, making it suitable for small businesses. Merchants have reported an increase in conversion rates and customer engagement after using this app.
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Worst UX !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello Kerrald,
Sorry about your experience. Can you let us know what issues you faced so that we can fix them for you? Talk soon :)
It seemed like a really good app until they ruined my store theme! Customer support is very slow and it is costing me possible sales. It needs to be fixed immediately!
SUPER Expensive app. I only use it for Cart timer and its over $100/mo. That's absolutely insane. Would not recommend this app its totally not worth the cost!!
I'm pretty sure it has so many 5 stars because most people don't get sales.
And the way they apply this cost is on the backend, so be ready for a surprise. They know exactly what they're doing with the price tiering.
Pathetic app. I can't change users. The verification email never shows up. Now I will have to find another app that can actually work.
The reason you weren't able to verify is because your email was bouncing since it was not fully set up yet.
Not really a Fera issue, but we've figured it out for you. Check your inbox for instructions on how to continue.
PS: We responded to your message which you sent at 10:38pm on Sunday calling our team "stupid f*****g dips***s" this morning, despite it being Family Day holiday here in Canada. 😅
DELETE NOW!!!! Fera automatically setup a coupon code for 2 of my products without my authorization!! This is a serious breach of my websites security I feel!!!! This is something I would have never done on my end of things!!!! DELETE it and find something better!!!!
Thank you for your review!
We are sorry to see you go. Fera will never automatically setup incentives (coupons, discounts, etc.) for our merchants.
We also are not able to create discounts for individual products. While you are able to create incentives for one-time or automatic review requests, it must be manually added when creating a review request campaign.
The only way for the app to create discounts is for the merchant to have done so from the Fera dashboard.
It would be inappropriate for us to do this and a violation of trust!
Please reach out to us for more information or clarification 🙂
thank you vey good app
The UI of the app is great but there are really bugs everywhere. I had to message support every step of the way. Finally a display bug had to be looked at by their IT. It's been 3 days without any feedback, after 3 days of trying to get it set up. Moving to one of the many other competitors, please test your apps before launching.
Don't even bother using the "free plan" you only get 1 widget so a product can even have the ratings and reviews at the same time. Waste of time.
couldn't figure out, taking too much tome to synch, not worth the effort, too slow to configure. looking for a subsitute
Thank you for your review!
We are sorry to see you go and that you had a difficult time with our app on your store.
We would be happy to assist you with syncing reviews and the configuration!
Please reach out to us at help@fera.ai 🙂