Reviews (6,001)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer trust and increasing sales through its effective review management system. It supports importing and syncing reviews from platforms like Amazon, Etsy, and Trustpilot, and offers customizable widgets, automated review requests, and options for including customer photos and videos. The app is noted for its user-friendly interface and exceptional customer support, with a responsive team that quickly resolves issues. Its smooth integration with Shopify enhances online visibility and improves Google rankings for businesses.
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Just installed. So far so good. Will give another review once I see a difference in my site sales.
Are you serious?? This app was $9/months with unlimitted skills. Several days ago my site do not loaded any of your skills and I have unistalled. I istalled again and the app want to charge me again! And now I saw new prices here!!!! Why???? I was customer for several months and now I have to choose a new plan with only 3 skills????????
NEVER EVER! Thank you.
Thanks for providing feedback, and sorry for the troubles.
You were using more than your plan was allowing you to but we were just not enforcing the limit on your account as a courtesy. After you uninstalled and re-installed the system was just doing what it's supposed to do and recommend you subscribe to the plan that supports all the features you are using.
Anyways, we're not looking to "nickel and dime" you, and if you get in touch with out team we'll work out a plan that works better for your business.
This useless app decided to delete all my reviews and just keeps saying something went wrong. Pathetic app and not worth it at all. DO NOT DOWNLOAD
There are so many great reviews from before, but i couldn't get it to work. I think the app must be having issues now even from the last review it says the app crashed. After installing the app, I clicked Browse Marketplace Skills and it took me to a screen and just kept spinning the heart. I even tried to refresh a few times. Maybe they cannot support this many stores anymore...
Hey there! The spinning heart you described was due to us undergoing some heavy load on our server.
But the good news is, we have resolved the issue! I'll be sending you over a personal email so I can help you make the best of Fera now that we are all fixed up!
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Worst UX !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello Kerrald,
Sorry about your experience. Can you let us know what issues you faced so that we can fix them for you? Talk soon :)
It seemed like a really good app until they ruined my store theme! Customer support is very slow and it is costing me possible sales. It needs to be fixed immediately!
SUPER Expensive app. I only use it for Cart timer and its over $100/mo. That's absolutely insane. Would not recommend this app its totally not worth the cost!!
I'm pretty sure it has so many 5 stars because most people don't get sales.
And the way they apply this cost is on the backend, so be ready for a surprise. They know exactly what they're doing with the price tiering.
DELETE NOW!!!! Fera automatically setup a coupon code for 2 of my products without my authorization!! This is a serious breach of my websites security I feel!!!! This is something I would have never done on my end of things!!!! DELETE it and find something better!!!!
Thank you for your review!
We are sorry to see you go. Fera will never automatically setup incentives (coupons, discounts, etc.) for our merchants.
We also are not able to create discounts for individual products. While you are able to create incentives for one-time or automatic review requests, it must be manually added when creating a review request campaign.
The only way for the app to create discounts is for the merchant to have done so from the Fera dashboard.
It would be inappropriate for us to do this and a violation of trust!
Please reach out to us for more information or clarification 🙂
thank you vey good app