Reviews (5,851)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its AI-driven capabilities that efficiently manage customer reviews and its ability to import reviews from platforms like Etsy, Amazon, and Trustpilot. This feature enhances customer confidence and boosts sales. The app offers customizable widgets that integrate seamlessly with various website themes, maintaining aesthetics while adding functionality. Features like verified reviews and automated review requests are praised for enhancing brand credibility and trust. Merchants appreciate the easy setup and seamless Shopify integration, making it accessible regardless of technical skills. The customer service team is noted for their responsiveness and helpfulness, often providing personalized assistance and implementing custom code. This app is favored for boosting customer engagement and streamlining review management processes.
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There are so many great reviews from before, but i couldn't get it to work. I think the app must be having issues now even from the last review it says the app crashed. After installing the app, I clicked Browse Marketplace Skills and it took me to a screen and just kept spinning the heart. I even tried to refresh a few times. Maybe they cannot support this many stores anymore...
Hey there! The spinning heart you described was due to us undergoing some heavy load on our server.
But the good news is, we have resolved the issue! I'll be sending you over a personal email so I can help you make the best of Fera now that we are all fixed up!
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Worst UX !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello Kerrald,
Sorry about your experience. Can you let us know what issues you faced so that we can fix them for you? Talk soon :)
It seemed like a really good app until they ruined my store theme! Customer support is very slow and it is costing me possible sales. It needs to be fixed immediately!
SUPER Expensive app. I only use it for Cart timer and its over $100/mo. That's absolutely insane. Would not recommend this app its totally not worth the cost!!
I'm pretty sure it has so many 5 stars because most people don't get sales.
And the way they apply this cost is on the backend, so be ready for a surprise. They know exactly what they're doing with the price tiering.
DELETE NOW!!!! Fera automatically setup a coupon code for 2 of my products without my authorization!! This is a serious breach of my websites security I feel!!!! This is something I would have never done on my end of things!!!! DELETE it and find something better!!!!
Thank you for your review!
We are sorry to see you go. Fera will never automatically setup incentives (coupons, discounts, etc.) for our merchants.
We also are not able to create discounts for individual products. While you are able to create incentives for one-time or automatic review requests, it must be manually added when creating a review request campaign.
The only way for the app to create discounts is for the merchant to have done so from the Fera dashboard.
It would be inappropriate for us to do this and a violation of trust!
Please reach out to us for more information or clarification 🙂
thank you vey good app
The UI of the app is great but there are really bugs everywhere. I had to message support every step of the way. Finally a display bug had to be looked at by their IT. It's been 3 days without any feedback, after 3 days of trying to get it set up. Moving to one of the many other competitors, please test your apps before launching.
Don't even bother using the "free plan" you only get 1 widget so a product can even have the ratings and reviews at the same time. Waste of time.
couldn't figure out, taking too much tome to synch, not worth the effort, too slow to configure. looking for a subsitute
Thank you for your review!
We are sorry to see you go and that you had a difficult time with our app on your store.
We would be happy to assist you with syncing reviews and the configuration!
Please reach out to us at help@fera.ai 🙂