Reviews (5,999)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for showcasing customer reviews effectively on their websites. It supports automated, customizable review request emails and allows importing reviews from platforms like Etsy and Amazon. The inclusion of customer photos and videos adds authenticity, and the flexible widgets are easy to adapt for non-tech-savvy users. Seamless integration and responsive customer support are also key highlights.

Edited January 4, 2019

The new pricing plan is just mad. My store doesn’t even sell for more than 2k per month and this app doesn’t seem to be viable for small businesses anymore. $49 per month is a joke from previous free plan. Why don’t they offer a plan for small businesses as it may grow in the future and pay premium pricing. Please consider.

kidStylo
United Kingdom
About 1 year using the app
Fera Commerce Inc replied May 3, 2019

Hey kidStylo!

You spoke, and we listened! As a startup ourselves, we totally hear what you're saying, and I'm happy to say that we have added in new pricing plans with smaller merchants in mind :D

Edited August 16, 2024

The app has developed into rather unfortunate direction.

First of all, they put their logo everywhere. Secondly, it's hard to manage the reviews, you have to approve or disapprove and can't just delete the review or unpublish them.

And the most important factor is the cost: it is too expensive for what it is. Compared to other aps that offer more functionality, better design and easier handling for free or for much much less, I see absolutely no reason in using fera app for shopify.

Steel Vintage Bikes
Germany
11 months using the app
Edited July 27, 2019

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Dolago
China
7 months using the app
Fera Commerce Inc replied August 2, 2019

Hey your first review of the app was a 5/5 and then you changed it to a 1/5.

You're still using this app today and only started using it recently, so I'm surprised that this is your review. Is there anything we can help with?

May 7, 2018

Just installed. So far so good. Will give another review once I see a difference in my site sales.

Pretteaface Cosmetics
United States
6 months using the app
October 23, 2019

Are you serious?? This app was $9/months with unlimitted skills. Several days ago my site do not loaded any of your skills and I have unistalled. I istalled again and the app want to charge me again! And now I saw new prices here!!!! Why???? I was customer for several months and now I have to choose a new plan with only 3 skills????????
NEVER EVER! Thank you.

Ladys World of Fashion
Austria
5 months using the app
Fera Commerce Inc replied October 24, 2019

Thanks for providing feedback, and sorry for the troubles.

You were using more than your plan was allowing you to but we were just not enforcing the limit on your account as a courtesy. After you uninstalled and re-installed the system was just doing what it's supposed to do and recommend you subscribe to the plan that supports all the features you are using.

Anyways, we're not looking to "nickel and dime" you, and if you get in touch with out team we'll work out a plan that works better for your business.

April 1, 2019

There are so many great reviews from before, but i couldn't get it to work. I think the app must be having issues now even from the last review it says the app crashed. After installing the app, I clicked Browse Marketplace Skills and it took me to a screen and just kept spinning the heart. I even tried to refresh a few times. Maybe they cannot support this many stores anymore...

QualityCanadianGoods
Canada
2 months using the app
Fera Commerce Inc replied April 2, 2019

Hey there! The spinning heart you described was due to us undergoing some heavy load on our server.

But the good news is, we have resolved the issue! I'll be sending you over a personal email so I can help you make the best of Fera now that we are all fixed up!

December 19, 2018

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Beauty Queen Makeup
France
2 months using the app
September 3, 2020

Worst UX !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Kerrald
Georgia
About 2 months using the app
Fera Commerce Inc replied September 3, 2020

Hello Kerrald,

Sorry about your experience. Can you let us know what issues you faced so that we can fix them for you? Talk soon :)

July 8, 2018

It seemed like a really good app until they ruined my store theme! Customer support is very slow and it is costing me possible sales. It needs to be fixed immediately!

5 Neatthings
United States
About 1 month using the app
Edited December 23, 2018

SUPER Expensive app. I only use it for Cart timer and its over $100/mo. That's absolutely insane. Would not recommend this app its totally not worth the cost!!

I'm pretty sure it has so many 5 stars because most people don't get sales.

And the way they apply this cost is on the backend, so be ready for a surprise. They know exactly what they're doing with the price tiering.

ThisSoundsCool
United States
About 1 month using the app