Reviews (2,022)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for showcasing customer reviews with options to add photos and videos, enhancing trust and store presentation. They praise its ease of use, professional interface, and customizable automated review request emails that boost engagement and conversions. The support team is noted for their quick and effective responses. Additionally, its affordability and seamless Shopify integration, including features like review management and automatic syncing, are highly valued.

May 15, 2025

Roel helped solve an issue we were having with a product. Thanks for fast and effective work.

The Little Bra Company®
United States
Over 1 year using the app
April 16, 2025

I have recently started to use Fera. It is quite simple process to intergrate it with shopify store and also theire customer support on an issue I was having was solved within 3 hours of me sending an email to their support team. So far so good.

Maasai Chief
Kenya
About 22 hours using the app
April 3, 2025

As store owners, we all know how frustrating a bad review can be — but I felt I had to speak up for others who might find themselves in the same situation I did. It's disappointing that there's no longer a free plan available. Honestly, it feels like the company is just hoping users won’t look elsewhere.

That said, there are great alternatives out there. I recommend checking out Air Product, TYDAL or Judge.me — all of them offer free plans and, in my experience, work much better.

thegiftfinders
United Kingdom
10 months using the app
Fera Commerce Inc replied April 4, 2025

Thank you for the honest feedback — and for mentioning those FREE alternatives, that info might really help other stores!

We totally get that the budget might not be ideal for stores just starting out. While we’re working on adding more premium features to make requesting reviews even easier, we understand Fera might not be the right fit for everyone right now.

You're always welcome to come back anytime — we’ll be here if you do!

All the best.

April 9, 2025

Après avoir utilisé FERA et reçu plus de 300 avis, FERA nous a obligé à prendre leur version payante alors que leur version gratuite n'était pas limitée dans le temps. Nous avons bien conscience que le système du gratuit a ses limites mais notre échelle de travail ne nous permettait pas de prendre leur version payante assez chère.
FERA nous a alors obligé ce passage au payant, que nous n'avons pas pu prendre, en nous coupant tous simplement l'accès à l'appli. Nous avons alors demandé de récupérer nos avis mais FERA a refusé alors que cette option était bien proposée dans l'appli. Pas très classe de leur part.
De plus, depuis un petit moment déjà, FERA avait utilisé un petit stratagème assez malin pour nous obliger au payant. Ils ont tout simplement ajouté sans notre accord un utilisateur supplémentaire à notre compte, ce qui en faisait donc deux au total avec l'administrateur, alors que la version gratuite ne le propose pas. Nous avions alors des messages permanents pour passer au payant. Il était alors impossible de modifier ce second profil abusif, ni même de le supprimer.
Nous avions tenté une médiation avec leur service client afin de régler ce problème, mais comme de par hasard, celui-ci est devenu réservé aux versions payantes juste après...
Petite cerise sur le gâteau, après la suppression de l'appli de FERA qu'ils ont eux-même exécutés sur notre site, leur CEO nous a envoyé un message nous indiquant qu'il était déçu de notre désinscription à FERA... Je n'ai pas répondu. Nous sommes très déçus.

un air de thé
France
Over 3 years using the app
May 19, 2025

Love Fera and the team - they always assist with any issues instantly!

Heiych
Australia
6 months using the app
Fera Commerce Inc replied June 5, 2025

Thanks for your review! We are happy to hear you’ve had a great experience with Fera and our support team. We are here for you anytime!

February 18, 2025

Excellent app with outstanding support! I recently switched my website from Wix to Shopify, and the Fera team has been incredibly helpful and responsive throughout the process. Their prompt assistance made the transition seamless. Highly recommend this app—great value compared to other options available!

Bee Cosmetics
United Kingdom
3 months using the app
January 31, 2025

Fera has been an absolute game-changer for my Shopify store! The app is super user-friendly, making it easy to collect and display reviews in a way that looks beautiful and professional. I love the customization options, and the ability to add photos and videos to reviews really helps build trust with my customers.

The support team is also fantastic—quick to respond and always helpful. Since using Fera, I’ve noticed an increase in customer engagement and conversions. If you’re looking for a seamless and effective review app, this is the one! Highly recommend!

Magically Pawsome
United States
4 months using the app
February 28, 2025

I have to admit that the customer support is amazing! Even though I had some struggles with Fera and a few of their changes, their team is always there to help. Thank you

Boutiqua Portuguesa
Germany
Almost 2 years using the app
March 26, 2025

Customer service is very good, always willing to resolve any questions that arise effectively and quickly.

The Boxing Collector
United States
5 months using the app
February 23, 2025

Customer service has been helpful and one of the representative ensure that my issue is resolved. Best App that I can recommend.

High 5 to tech support Holden.

Macro Supply
Australia
Over 3 years using the app