Reviews (5,999)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for showcasing customer reviews effectively on their websites. It supports automated, customizable review request emails and allows importing reviews from platforms like Etsy and Amazon. The inclusion of customer photos and videos adds authenticity, and the flexible widgets are easy to adapt for non-tech-savvy users. Seamless integration and responsive customer support are also key highlights.

December 23, 2020

I didn't see the widget I am looking for after installing the app. It's really frustrating. I wanted a widget that will show how many customers have an item in their cart. I don't know if I should leave the app or uninstall it but this is a great app for reviews.

Gloge Store
United States
Over 1 year using the app
Fera Commerce Inc replied December 28, 2020

Hey Hey Gloge Store!

We reached out to you on how to do that and it looks like it is in the drafts section in your backend. Please let us know if you need help or have any other questions about this widget :)

- Jameela

March 12, 2018

this is an awesome FREE app
thanks alot ahdhbasdhasbdas

Puraneeds Com
United States
Over 1 year using the app
July 28, 2022

I like the app, however, I don't like the mock reviews that are initially placed on the page, it makes my viewers think im using fake reviews.

Press'd Beauty Bar
United States
Over 1 year using the app
October 27, 2022

So far working well. I don't like the limitations on what I can do for free. Would like a bit more basic capabilities for a cost effective price.

Allumette Candle Co
United States
Over 1 year using the app
Fera Commerce Inc replied October 28, 2022

Thank you for your review! It is great to hear that you are liking the app so far ❤️

Depending on your needs, the 'StartUp' plan may be what you are looking for at a reasonable price!

Please reach out to us at anytime if you need anything! 🙂

May 4, 2021

So Far so good, I will be back in 30 days to update review since today is first day. So far the layout and everything is simple.

iHealSX
United States
Over 1 year using the app
January 21, 2021

So far so good. Wish it connected with Klaviyo but not bad. I am still exploring the program. At least customer service is responsive.

HxTM
United States
About 1 year using the app
January 12, 2024

What it does it does well, and the customer support is helpful and responsive. Easy to set-up and configure, and looks natural when integrated into a Shopify site.

I docked a star because product reviews seemed to be global, rather than product specific. Ratings were correctly mapped to each product so far as I can tell, but all reviews for all products on my site got displayed on each product page.

I was unable to find any configuration settings to correct this. Perhaps I was just missing something, not sure.

Worth the Wheat
United States
12 months using the app
Fera Commerce Inc replied April 1, 2024

Thank you for your review ❤️ and thank you for trusting us to help you gather your reviews!

It is great to hear that you have had a great experience with our support team and have found our app easy to setup and integrate on your store 🎉

Please reach out to our support team to help you with the global reviews, it may be a configuration issue, or sometimes all reviews will display if a product has no reviews of it’s own.

You can reach out to support in your Fera dashboard or through help@fera.ai.

September 16, 2021

I wanted my site to feel legit. And that my customers can gain trust by seeing other customers that are real buying the same item that they like.

Jolie Fem
United States
About 1 year using the app
January 9, 2019

I like how the app is fairly easy to use. One of the functions I like is the customer's journey. It details what they did in your store so you can get a gauge of if the customer is willing to buy or not. Useful if you have a lot of products and want to see which ones have the potential to sell and which ones should be taken out of stock. Pricey app though. I'm only on the free plan, which is changing to a paid app soon by the maker and I can't really afford yet.

hack-solo.com
United States
About 1 year using the app
October 18, 2023

The Fera Product Reviews application has been installed on our Shopify store for over a month now. The primary reason for choosing this application was its compatibility with Etsy, allowing us to import our nearly 1,000 Etsy reviews. Since we opened our Shopify store recently, this was a crucial feature.

The application's interface is excellent, with easy installation and operation. We appreciate the app's aesthetics and how it blends seamlessly with our shop. Furthermore, it offers several essential features necessary for any business, such as the ability to respond to reviews, review photos and videos, and store reviews, in addition to product reviews. The app's automated email system is also a valuable asset, and its prices are highly competitive and affordable for small businesses.

However, we must caution users who utilize the rewards for reviews option in this application. The generated reward discount codes are automatically generated by the app and sent immediately to the customer, but they WILL NOT combine or work with ANY other discounts that users have set up in their shop. This means that customers will be unable to use the rewards generated by this app for their reviews unless users manually check their discounts section and physically change the combined shipping on each and every discount code generated. This is time-consuming, and customers may have already attempted to use the coupon code and been denied at checkout, resulting in lost sales. Therefore, users must be aware that the rewards discount auto-generated and sent out to reward reviewers will not work if they have any other sales or discounts of any kind in their shop, unless they change each and every code manually.

Our business brought this issue to the attention of their customer service, but we were informed that it was not a priority and that they could not cater to every customer's needs. They did say that they would forward it to a team for possible future updates. This brings us to the other downside of the application, which is its customer service's lack of responsiveness, at least in this situation.

In conclusion, Fera Product Reviews is a great application with many excellent features at a reasonable price. However, the rewards for reviews feature has a significant limitation that users must be aware of. Additionally, the customer service could be more responsive to user needs.

Ozark Moons
United States
11 months using the app