Fera Product Reviews App , 5,383 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy integration with platforms like Etsy and various shop themes. Its user-friendly interface, ability to respond to reviews, and automated email system for gathering new reviews are highly valued. The app's standout feature is prompting customers for reviews post-purchase, enhancing online reputation. It offers extensive customization, responsive customer service, and supports multi-lingual reviews. Many find it cost-effective and effective in boosting credibility, trust, and conversion rates.
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I am super impressed with Fera. I needed help with a configuration issue. Fera responded within a few minutes and had fixed the issue. Their support team is super.
The reviews here say it all. Very easy to use.
The customer service at Fera via the chat feature is consistently prompt, pleasant, and super helpful. I also like that they have a few of the same customer service agents who regularly respond to messages. I've been impressed with the knowledge and resourcefulness.
Perfect, thanks you for your helpp !!
I just downlaoded the free upgrade as I am having challenges with this app. Please help
Still learning all the ins and outs, but we've already generated reviews after just a couple of days. This app makes it so easy to collect reviews, even from past customers. Love it!
Great app that have awesome customer support
I was looking for a simple and affordable review app for my small business and Fera has been a great fit so far. I ran into a small glitch with one of the widgets tonight and used the chat function to send a message to the customer support team. It said that they would be back on Sunday (I messaged on a Friday night), but Holden got back to me within 30 minutes and followed up shortly after that to let me know the glitch had been fixed. Really appreciate the prompt customer service!
Thank you for your review ❤️
We are so happy that you’ve had a great experience with our support team and that Holden was able to help you in a timely manner 🎉
Please reach out to us again at any time if you need anything 🙂
So far so good. They have a pretty good interface and is very configurable. I would recommend for anyone that is looking for a review app. I like their widget feature as well as the photo/video review support. Thank you!
Team is amazing and continue to try and improve the app. See some recommendations pop into the app recently which made me happy that they are listening to us, and not just telling us what to do.
Yes, there are some other review apps that might have more integrations (even though Fera.ai has enough of the main ones) but I am sure overtime as they grow they will even more.
Did try another big player in the industry before this and it was just limiting. Once you chose the layout of your reviews you are stuck with it, while with Fera.ai you can change it in the them editor.
Thank you for your review ❤️
We are so happy to hear that you are liking our app (and the popup recommendations) and have had a great experience with our support team 😁
Thank you for choosing us and for trusting us to help you gather your reviews!
Please reach out to us at any time if you need anything 🙂