Fera Product Reviews App

So easy to implement, great feature set, great support. Could not be happier!

I needed help, badly, i reached out in the chat box, never know what I am going to get, I am not a computer savvy person, but I find many providers have chat people who don't know whats going on. These guys totally rocked. Holden took care of me. I made some errors a few times, things were my fault, and he got me through. I am very appreciative for his excellent service and getting it done.

There's reviews up on my website! Thanks Fera!

I've used Fera for a while now and have found it a really great app- especially the prompt and helpful support from the developers if I have any questions. Thank you!

Super Bewertungs- APP! Gute individuelle Einstellungsmöglichkeiten.
Bei Fragen oder Problemen ist der Support immer super schnell zur Stelle!

i’ve gotten 7 or 8 reviews so far with Fera in the last few weeks and am very satisfied with the app. we use the public API to show reviews on our non Shopify store which was easy to set up.

The tool is very flexible with lots of useful controls that can be used in many parts of the website. I was able to import my reviews from other platforms in a very easy way. Finally, the support on this app is first class. Holden helped fix some issues in a very quick and professional way.

I signed up in 2023, and had a great experience, until now.

I was offered a free trial on Oct 29, 2023. I downgraded back to the free plan Oct 29, 2024, but was charged $99 for the premium version. I contacted chat support to have this fixed. They let me know that Shopify has to fix it. I contact Shopify, who lets me know that that is incorrect and that Fera needs to apply credits for the charge, and gives me all the documentation to give to Fear to correct the fee.

I contact chat with this information, and all of a sudden, 40 mintues go by and no one responds to the chat. I ask what is the hold up? Usually, I can chat and have an issued solved in 5 minutes. But today, I am ignored for over an hour.

Chat support comes and says they will review and get back to me. Another 30 minutes goes by. I ask when, he says he is swamped and can't get to me. I ask to be transfered, he says he is the only person online, and there is no phone number.

Also, as I am on the free plan, when I went to Shopify's end in the billing settings, Fera is going to charge me $9.99 on Nov, 27, 2024 for a premium plan I DON'T HAVE.

DO NOT USE THIS APP. Something is up, and there is no communication when they need to correct billing. I am so disappointed.

I'm not sure what happened because I had been using this app for a few years. It seems they had a rebranding of some sorts. Everything looks different plus all of the reviews I had have been deleted. I won't be using this app anymore and I cannot and will not recommend this app to anyone moving forward.

Good Product

I have used many apps on Shopify to help improve my clients' results, and I must say that Fera has been invaluable in this process. The team at Fera, particularly Holden and Joel, exemplifies the level of service I value—quick, polite, and extremely knowledgeable. This app will always be my first choice for all my website needs.