Reviews (5,990)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer engagement and trust through its review management system, noting increased sales and better Google rankings. Key features include customizable review widgets, the ability to import reviews from platforms like Amazon and Etsy, and automated review requests. The app is also praised for its user-friendly interface and seamless integration with Shopify. Exceptional customer support is frequently highlighted, with the team providing quick, knowledgeable assistance and customized solutions.
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It works great just wish it had more than 10 automatic emails for the free plan. The next tier is pretty expensive but I might be willing to pay for a paid plan if it cost a little less.
Makes it easy to import reviews from Etsy and Trustpilot although it is a shame it doesn't verify those from Trustpilot despite the apparent established connection. A bigger bummer for us is that I hoped it will be easy to import eBay reviews too but the only way one can do that is to use some Chrome extension to export to a CSV (pay that as well if you have many), adjust that to Fera's CSV template and import then into the app. These reviews will most likely be unverified too.
However, unlike the Opinew Product Reviews App UGC app, the backend is intuitive and the frontend widgets appear nicely designed and you don't get the unnecessary "powered by" clutter.
Very good!
What it does it does well, and the customer support is helpful and responsive. Easy to set-up and configure, and looks natural when integrated into a Shopify site.
I docked a star because product reviews seemed to be global, rather than product specific. Ratings were correctly mapped to each product so far as I can tell, but all reviews for all products on my site got displayed on each product page.
I was unable to find any configuration settings to correct this. Perhaps I was just missing something, not sure.
Thank you for your review ❤️ and thank you for trusting us to help you gather your reviews!
It is great to hear that you have had a great experience with our support team and have found our app easy to setup and integrate on your store 🎉
Please reach out to our support team to help you with the global reviews, it may be a configuration issue, or sometimes all reviews will display if a product has no reviews of it’s own.
You can reach out to support in your Fera dashboard or through help@fera.ai.
Just started to use it. So far so good. Will update in the future…
Overall good review app, have had a bug where a customer couldn't review the specific product they bought
can be a bit confusing, but overall its a good service.
Great app so far, wish there is attribute rating and customer profile, so we can filter the reviews by customer attributes
Seems straightforward, but I'm having trouble making the reviews visible on my Shopify store. I'm sure it is an operator error.
application pratique et utile, dommage que c'est en anglais . Heureusement il y a quand même un chat immédiat avec une bonne équipe . Qui sont à l'écoute pour bien
résoudre les difficultés. En particulier Holden qui m'a bien aidé encore merci.
Merci pour votre avis ❤️ et merci de nous faire confiance pour vous aider à recueillir vos avis !
Nous sommes très heureux d'apprendre que vous aimez notre application et que vous avez eu une excellente expérience avec notre équipe d'assistance, et Holden en particulier !
N'hésitez pas à nous recontacter à tout moment si vous avez besoin de quoi que ce soit 🙂