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Fetch is a great application that does exactly everything it says it does for a very affordable price.
But what really sets Fetch apart is the tech support -- the support staff was EXTREMELY helpful. They replied to every one of my emails in a timely and polite fashion, and stuck with every issue until my questions were answered, the problem was fixed, and I was satisfied, all the while being friendly and cordial. I would absolutely recommend using Fetch if you're on the fence about whether or not to use Shopify to handle digital downloads.
We're using Fetch to deliver audio loop product files that are pretty large. Some of the files are over 500 GB. The reliability with Fetch is very good. Simple nice interface. Nice set of features. Easy to set up.
The customer user experience between Shopify and Fetch isn't as clean as I'd like for my customers. For example, Shopify isn't designed for digital downloads so customers are forced to provide a shipping address even though we're not shipping a product. There's a couple of klugy things like that. Over time, Shopify will likely clean those things up.
We have some free audio loop downloads on our site if you'd like to run through the order/download process to see if it suits your needs.
Http:/shop.totalcontrolaudio.com