Reviews (42)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
March 17, 2022

I'm just in shock! I have been using this app for 3 months without any problems. But yesterday, emails to my customers just stopped being sent. And I can't log in to the app. FetchApp writes that my store does not exist. I'm terrified, my customers are waiting for their order! I sent about 5 messages to tech support and they are silent! I It was 2GB of content now just evaporated!

Mage Templates
Poland
2 months using the app
FetchApp replied March 17, 2022

We are so sorry to hear about this! We restored your account this morning and wrote back via email. The issue was caused by a form submission that was accidentally translated on the browser-side. No data was lost, however, and you should be able to import any orders that may still be missing. We will be happy to assist you with anything you may need to make this right!

April 20, 2020

Amazing app. Works with multiple files in one product that was exactly what I needed. Works flawlessly.

Neuza Costa by SaborIntenso
Portugal
1 day using the app
February 4, 2022

Superb app in every way. Maybe even better, the customer support is outstanding - very attentive, friendly and always helpful. Highest recommendation: A++!!!!

Liner Notes Magazine - Issue No. 1 Now Available
United States
34 minutes using the app
June 3, 2009

It works automagically without me having to think about it. The staff is great to work with; they are responsive, and work hard to address the concerns of those who use the product.

June 12, 2009

Super easy to set up and use - and then it works flawlessly without you having to think about it. Support was always speedy with replies and solutions.

June 2, 2009

We are a full time touring band that's doing some things differently...selling our albums on USB drives, and loading fan drives right at the show.

For direct digital distribution through our website, Fetch is our solution. The app has been tremendous and paid for itself many times over in the first month.

The backend is super clean and easy to use, and allows plenty of customization when it comes to my buyer's experience. I particularly like customizing emails to customers, and the ability to notify them when I've updated the digital product they purchased - without doing it manually.

I would say that the pricing plans are generous and I had no problems setting it up with my Shopify account at all.

I highly recommend this!

July 11, 2009

Great app, even better support. Emailed them about an issue and they responded in less than an hour. They even kept me updated while they patched our account to accommodate our store's unusual setup. So I did what any sensible and decent human would do: I wrote them a haiku.

"Fetch: by Pixallent"?
More like "Sweet: by Excellent".
Good game. You guys rock.

December 15, 2009

Fetch is a great application that does exactly everything it says it does for a very affordable price.

But what really sets Fetch apart is the tech support -- the support staff was EXTREMELY helpful. They replied to every one of my emails in a timely and polite fashion, and stuck with every issue until my questions were answered, the problem was fixed, and I was satisfied, all the while being friendly and cordial. I would absolutely recommend using Fetch if you're on the fence about whether or not to use Shopify to handle digital downloads.

August 31, 2010

The combination of Shopify and Fetch is the perfect duo. I have been using Fetch for over a year now and it has revolutionized the way I do business. I run my website from New Zealand which means I am on a very different time zone than Europe and the US. Fetch allows me to happily go off to sleep knowing that sales will be taken care of through the night. When I wake up it is great to see all the automated sales that have happened through the night while I have been in dreamland. I will definitely be looking at ways to expand my business using Fetch in the future.

June 4, 2009

Clean, simple, and solid front and back end. It's worked great for the variety of digital music packages my band offers.